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Business Profile

Theatre

CMX Cinemas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theatre.

Complaints

This profile includes complaints for CMX Cinemas's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CMX Cinemas has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CMX Cinemas

      2000B Southbridge Pkwy STE 100 Birmingham, AL 35209-7723

    • CMX Cinemas

      11471 NW 12th St Miami, FL 33172-6900

    • CMX Cinemas

      6711 Main St Miami Lakes, FL 33014-2070

    • CMX Cinemas

      11701 Lake Victoria Gardens Ave Palm Beach Gardens, FL 33410-2706

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the first time experience went from something so wonderful inclined say something so disgusting and disrespectful. I took my small child to this movie theater this evening for the 530 showing of sonic 2. I then asked for a quick refill for our drinks. The server came back with a tray full of different drinks on it. As he went to set one down on my tray table, he spilled them all and they launched all over my small child and I. It drenched the blanket that will now need to be dry cleaned, The different drinks splashed onto our food that we were not able to eat anymore, the soda hit my face in my sons face as well, my feet were covered and my sandals are now sticky and disgusting. My cell phone is working slowly now, all of our jewelry and clothing and items are sticky and gross. Find you this happened at the very start of the movie, so we missed the entire opening and beginning of it. I have no idea how the movie started, not to mention I'm trying to make sure that my small child is not crying when that's all he could talk about on the car ride home, the spill of the drinks,not the fun of the movie. The server randomly came back and place down to random cards into a pile of the soda that has spilled. He brought us a handful of napkins that didn't soak up any of the soda that was spilled. We were out of drinks and now just had a little bit of soda for an entire movie. Nobody offered to replace the food that was now ruined, there were open seats that they could've offered to move us to, but they did none of that. Immediately after leaving on our way back to Sanibel I called the theater and waited on hold for 25 minutes for that nice manager who is name Ronnie or Ronald. I had explained my situation multiple times to the person that continue to place me on hold, so I assumed that when I spoke to the manager he would've instantly been sympathetic and shown empathy for our situation especially considering it was our first time ever going there. Nope, HE BLAMED US

    CMX Cinemas is NOT a BBB Accredited Business.

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