Business Profile

Travel Club

AAA Alabama

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AAA Alabama's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used AAA Alabama insurance for a while, I dont travel, so I didnt renew my membership because I didnt/couldn't see spending money on something I didnt use. When I didnt renew they sent me a letter, I called them and told them my situation. They then sent me a letter saying they were canceling insurance January 2025. December 2024, my wife had an accident and when I went to file a claim, nothing!! So I filed again on the same claim and was told that someone would be contacting me, well here it is 4 months later and they havent contacted me. Every time I call and tell them what I want, they transfer me to someone who never picks up the phone, I stayed on hold one day for 75 minutes, nobody picked up!! My wifes truck still isnt fixed, and cant get anyone to talk to me from ***. Im sick of their c*** I am talking with an attorney Monday.
Business Response
Date: 04/28/2025
*** has request additional information from complainant via email on 4/25 and 4/28 in order to research. Once information is received, we will be able to provide a response. Thanks
Customer Answer
Date: 05/02/2025

Complaint: 23228189

I am rejecting this response because:
You can look back on all the claims I filed, and get all the information you need. I feel I have done my part, several times over, and it took me contacting the BBB to get a response from you. This is ridiculous!! You can call me and tell me when you are going to fix my wifes truck, otherwise you have all the information you need
Sincerely,

******* ****
Business Response
Date: 05/08/2025
We have made several attempts to contact Mr. **** with no success. We did receive one email, again, stating he filed the claim but he filed it online and it was never received by AAA. ********************* has called and emailed to open a new claim with no success. *** cannot do anything further until Mr. **** contacts our Claims Department.
Customer Answer
Date: 05/09/2025

Complaint: 23228189

I am rejecting this response because:
I will attempt to contact the claims **** again and if I get the run around like I have before my attorney will be contacting them
Sincerely,

******* ****
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very disappointed with AAA Roadside assistance. I called for help my wife and I were involved in an accident. We pulled to a safe location off the interstate. We called for assistance. We waited for 2 hours. Then we received a call. Someone asking to speak with my wife. My wife and I both have service. My wife 32 years. Myself 20 years. Because *** could not speak to my wife they canceled our tow request. I am very disappointed. No one helped us. My wife went to the *********** Because she was slightly injured in the accident. When we made the call initially we were both on the phone with the agent. Why she canceled we do not understand. Sounds like your agents need more training. I person involved in an accident should not have to wait for service. The whole situation was mishandled. My wife had to come back from urgent care just to answer the phone even though we both were with the car. The only help we had was ********* from *****. ********* was the only one that heard us say accident and he proceeded to get us immediate help. We waited for 2 hours 30 minutes. If not for ********* we would not have been towed until 2pm. Again why were canceled I am still confused. Again my wife was at the *********** while I was with the car. We need compensation for the incompetent agents. ********* was the only. ****** and ***** ********
Business Response
Date: 12/30/2024
*** has contacted our member and apologized for the issue he had with his service. We are fully refunding his dues for this year via check and our team managers over dispatch have addressed this issue with the employee and provided further coaching.
Customer Answer
Date: 01/08/2025
The business AAA has issued a refund. We consider the matter closed.

****** ********
Initial Complaint
Date:05/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12, 2024, I reached to the Branch Business Manager via email in regards to an employee at their office submitted a quote in January 2024 for insurance without my permission. The individual mailed a postcard and left a voice-mail regarding a quote that I did not authorize. On March 14, 2024, the Business Branch Manager responded via email acknowledging my complaint and that she was forwarding my complaint to the ** and she, as in the branch manager, would follow-up with an update. On April 2, 2024, I emailed her once again because I had not received an update. As of today May 19, 2024, I have not been contacted in regards to this matter.
Business Response
Date: 05/30/2024
*** has tried to reach out to ******************** with no success. After a discussion with the Vice ********** *** Regional Manager did leave a message and contact number to discuss the issue with ********************. *** apologizes and understands ************************ concerns and wants to assure her that her information has not been compromised. Manager has also coached the agent on not providing unsolicited insurance quotes and we appreciate ******************** bringing this to our attention and we will use this as a teaching tool for our agents. Thank you
Customer Answer
Date: 05/30/2024

Complaint: 21733736

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 05/30/2024
My contact information is listed in the complaint and also in my initial emailed complaint with AAA, however, no one has followed-up. I requested to be contacted by AAA. I am not satisfied with the response. It's unprofessional not to contact me directly to discuss this as my information was accessed by an employee whom I had no prior communication with and processed for a quote that I didn't authorize.
Initial Complaint
Date:05/13/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA is the most unprofessional and uncommitted towing service Ive ever experienced!!! On May 12, 2023, at 6:30 pm a called was placed to AAA for a tow. I call back 5 minutes later to confirm, and all the information was incorrect from the pick up address to the make and model of vehicle. Almost a hour later, I received a text stating that United Towing was arriving within 10 minutes of the text, which would have been 7:35 pm. United Towing was a no show, but I received a call from another company, ***********************, stating they would be able to pick up in another 45 minutes. They also texted and confirmed the pick up. After talking to AAA several times, they eventually said no one was able to pick up my vehicle and the request was cancelled. Both AAA and ******** stopped answering my calls. At 9:00 pm, I was still waiting for a tow which could have been handled with another company if AAA wasnt so unprofessional and unorganized!!! I regret the membership, its unless!!! Even the manager, gave me the run around and entered all the information in the system incorrectly!!!
Business Response
Date: 05/20/2024
AAA has made contact with ************** and apologized for the experience he had getting roadside assistance. ************** was sent a reimbursement form to complete so we can process and refund the money he spent for service.
Initial Complaint
Date:12/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************** is the *** insurance agent that is over my account. I spoke with her and told her I needed to lower my car insurance coverage to state minimum, I had full coverage. She told me I had a credit for $96. and I would receive a refund. I received a letter stating that I had a credit and a refund was on its way. I received another letter stating that I owed $161.and had till the 31st of December to pay. I have tried to reach *************************** and I get the voicemail and on the voicemail it doesnt state she is out of the office.
Business Response
Date: 01/18/2024
AAA has updated client's policy and payments are current. It was explained that there was no refund to be issued. Since the filing of the BBB complaint, AAA has tried to reach client with no success and message was left regarding policy and new contact information
Initial Complaint
Date:08/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I have a AAA Membership. My wife was out of town (4 hours away) on August 1, 2023 and needed help changing a tire. She called in for service twice and didn't receive a call back for 5 hours. When she did receive a call she was told she that AAA didn't know when help could be dispatched. So she had to change the tire herself. This is the whole point of having this service for circumstances like this. She has reached out to file a complaint and never heard back. I called twice and spoke to two different individuals who said a manager would follow up. I was given a case number (*****). I have since emailed several times and haven't heard back. We would like our money back for this membership ($133).
Business Response
Date: 08/31/2023
AAA has contacted **************** and apologized for the service he received and the lack of communication. AAA is processing a full refund of last year's membership dues.
Customer Answer
Date: 09/08/2023

Complaint: ********

A representative with AAA did reach out last Thursday and said that she would be issuing a refund however I have not received the refund or anything in writing to confirm. I would like to request that this case remain open until I receive the actual refund or written confirmation with a timeline to receive.

Sincerely,

*************************
Customer Answer
Date: 09/25/2023
No I have not received a refund. I'm not even sure if they are mailing a check or refunding to a credit card....I was never told a timeline when to expect or how it would come.
Customer Answer
Date: 09/27/2023
We did receive the reimbursement yesterday so you can close the complaint. Thank you for your assistance in this matter.

Best Regards,

****** ******
Initial Complaint
Date:04/05/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/5/23 around 2 am, we called AAA for roadside assistance due to a flat tire that needed to be replaced or repaired. We were reassured multiple times that a tow truck would be there at 6:30 am to pick up our car & take it to their recommended mechanic/tire repair shop. We had a Lyft pick *************** dogs up to stay in a hotel for the night. By 12 pm that same day, (6 hours past the time they said it would be towed), our vehicle was finally dropped off with their recommended mechanic. We were then informed that he doesnt supply tires, so we would have to provide them ourselves. They DROPPED OUR CAR OFF FOR TIRE REPAIR OR REPLACEMENT AT A PLACE THAT DOESNT PROVIDE TIRES. We had to Lyft to ******** purchase tires, & bring them back to their mechanic so he could put them on. Needless to say, if you pay for AAA, dont. We would have been back on the road early this morning if we had called the tow truck ourselves & dropped the car at ******** This was the most horrendous customer service experience we have ever had. This was the first time weve ever had to even use this ******** **** will certainly be our last.
Business Response
Date: 04/17/2023
AAA has tried on several occasions to contact complainant via phone and email with no success. We cannot work towards a resolution until she provides further information and receipts.
Initial Complaint
Date:02/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was called by AAA the second week of January and told that they would not ***************. Their reason being that the previous homeowner had 29k worth of claims on the house since 2018. On top of that they could not figure out the difference for what I owed them for 6 months of auto insurance. I canceled my auto insurance and went with a company who would give me homeowner and auto together. I canceled on 1/15 and the homeowner insurance was canceled 3 or 4 days before that and I still haven't got my refund for over **** from homeowner insurance and over 800 from my auto that I canceled. Have called them several times and everytime I call the person I speak to makes it obvious that they don't know where or why I haven't got my money. Getting very aggravated it's been a headache with AAA Alabama since day one.
Business Response
Date: 02/21/2023
AAA Management has been in contact with ***************** New checks being issued for auto and home and will be sent to ***************** Thank you
Customer Answer
Date: 03/02/2023

Complaint: 19378915

I am rejecting this response because:I've been told this same thing for 4 weeks now and still haven't got a check for either policy. When someone tells you that they are writing you 2 checks once a week for 4 weeks straight someone is apparently lying to you. They sent 1 check after a week with the wrong name on it and now they apparently don't want to send anymore. I am getting very annoyed by their giving the run around tactics. It should not take over 6 weeks to pay someone money that you owe them especially when it's around 2k

Sincerely,

***********************
Business Response
Date: 03/06/2023
Management has informed **************** that the home policy refund was mailed on 3/1 and the auto was overnighted on 3/2. He confirmed with manager he was good with this.
Initial Complaint
Date:10/27/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August I was stuck on the side of the interstate. AAA assured me that I would be picked up within an hour. After almost 1 hour and 30 minutes I called to see where my driver for the tow was located. I called them like 5-7 times. When I finally got someone on the phone, they said there was an update an I was suppose to be notified but my driver would be there within an hour an a half. They apologized for not informing me. It was beginning to get dark and I was only near trees with no business in view. They (AAA) told me to call a nonemergency police line and if I got a tow they would reimburse me because it was closing on 3 hours and it was dark and unsafe. A state trooper arrived and dispatched another driver through another company. I had to pay out my pocket cash for the tow, but now AAA will not refund me as stated. They called me and apologized but thats it. Its been over 3 months and they will not respond to my emails, respond to my call, or send me my reimbursement money. Please help me!
Business Response
Date: 10/31/2022
After research, AAA could not find where we received the reimbursement request. AAA is requesting a check today, 10/31/22, for the full amount which she should receive in **** business days.
Initial Complaint
Date:09/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This started with a complaint filed on May 4, 2022. My daughter broke down at 11pm on the side of the road and Triple A Roadside service told my 20 year old daughter to sit on the side of the freeway until 8am. We ended up having to leave the car on the side of the freeway all night and sending help from over an hour away. We met the tow truck driver at 8 am and had it towed to a tire shop. When he pulled the car off the flatbed he broke the hydraulic clutch line. Triple A then began a claim with 24/7 towing. First they claimed they didn't have paperwork and never towed us but then we provided the manager name and our tow truck drivers name they suddenly remembered the entire incident 3 months later after sorting through the lies and dodges they offered nothing. It is at this point Triple A is supposed to handle our claim. Back and forth since June, I suddenly can not get any response. I left a message with Escalation Specialist assigned to our case on Aug 9, 12, 18, Sept 2, (her manager on Sept 2), and her again Sept 6 and 7th with no call back. We need a resolution and I truly think 6 months and over 17 total messages is about all I can do. I can't get help. Aside of the car repairs, they should have to pay for suggesting leaving my daughter bawling alone on the side of the freeway in this day of age of sex trafficking. She was asked to stay in her car with no water, bathroom or help for 9 hours. Anybody could have pulled up to "help" in the middle of the night. What kind of service is this?
Business Response
Date: 09/16/2022
We have contacted the member and apologized for the lack of service she received. We have also addressed the issue with the provider along with the receiver of the original call. Member was notified that a check in the amount of the damage is being processed and mailed to her attention.
Customer Answer
Date: 09/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although they lied and in fact never did contact us or tell us they were issuing a check. A check did in fact arrive so I guess that effectively ends the dispute. Thank you BBB for the heads up and actually getting a response.
Deplorable customer service. I expected more after a 25+ year relationship with this company.
Sincerely,

********* **********

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AAA Alabama is NOT a BBB Accredited Business.