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          Find a Location

          AAA Alabama has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AAA Alabama

              2400 Acton Rd Vestavia, AL 35243-2902

            • AAA Alabama

              720 Schillinger Rd S STE 5 Mobile, AL 36695-8982

            • AAA Alabama

              6901 Vaughn Rd Montgomery, AL 36116-1369

            • AAA Alabama

              4933 Promenade Pkwy STE 120 Bessemer, AL 35022-7317

            • AAA Alabama

              3850 W Main St Dothan, AL 36305-1045

            Business ProfileAAA Alabama

            Travel Club
            Multi Location Business

            Contact Information

            2400 Acton Rd

            Vestavia, AL 35243-2902

            Get Directions
            Visit Website
            Email this Business
            (205) 978-7000

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 100

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Based on information provided, this company offers auto travel, travel agency, insurance and financial services.

            Business Details

            This is a multi-location business.

            Find a Location

            AAA Alabama has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • AAA Alabama

                2400 Acton Rd Vestavia, AL 35243-2902

              • AAA Alabama

                720 Schillinger Rd S STE 5 Mobile, AL 36695-8982

              • AAA Alabama

                6901 Vaughn Rd Montgomery, AL 36116-1369

              • AAA Alabama

                4933 Promenade Pkwy STE 120 Bessemer, AL 35022-7317

              • AAA Alabama

                3850 W Main St Dothan, AL 36305-1045

              Location of This Business
              2400 Acton Rd, Vestavia, AL 35243-2902
              Email this Business
              BBB File Opened:
              3/15/1999
              Years in Business:
              100
              Business Started:
              7/24/1924
              Business Started Locally:
              7/24/1924
              Alternate Business Name
              • AAA Travel
              • Alabama Motorist
              Business Management
              • Jennifer Caton, Vice President
              Contact Information

              Principal

              • Jennifer Caton, Vice President

              Customer Contact

              • Ms. Leisa DeSimone, Executive Assistant
              • Jennifer Caton, Vice President
              Additional Contact Information

              Fax Numbers

              • (205) 403-6026
                Primary Fax
              • (205) 978-7026
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/20/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              On March 12, 2024, I reached to the Branch Business Manager via email in regards to an employee at their office submitted a quote in January 2024 for insurance without my permission. The individual mailed a postcard and left a voice-mail regarding a quote that I did not authorize. On March 14, 2024, the Business Branch Manager responded via email acknowledging my complaint and that she was forwarding my complaint to the ** and she, as in the branch manager, would follow-up with an update. On April 2, 2024, I emailed her once again because I had not received an update. As of today May 19, 2024, I have not been contacted in regards to this matter.
              Read More
              Read 18 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Marilyn G

              05/29/2024

              If I was able to give a zero rating, I would do so. I have been waiting for a tow service since 7:30am. It is now 11:19am. I have made several calls to AAA with the last representative telling me someone will arrive by 11:05am. Someone previously came around 10:20am, but drove off. The representative said that the towing company said they called me with no answer. I was standing at the door with the phone in hand. I was waiting for one of them to get out of the truck so that I could give them the car key. They never got out the truck nor called me; just drove off. Meanwhile, I'm late for the 9:00am dealership appointment, who had a loaner car waiting for me, and have missed my 11:00am doctor's ************* have been a AAA member for over 20 years and have never experienced anything like this. I have only used the service a couple of times with an immediate response time.It is now 12:08pm and have received a text message that it will be 1:27pm. They are complete idiots.
              Read 7 More Customer Reviews

              Local BBB

              BBB Serving Central & South Alabama

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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