Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a used 2023 ****** Pathfinder SL on January 20, 2025 and we asked for a spare key and we havent receive the spare key. It been a few months. We want to know when we can expect the spare key.

  

  Business Response

  Date: 04/07/2025

  I just talked to Mr. **** and we are going to set up an appointment to get a key made.  I apologize for any inconvenience and for taking so long to accomplish this issue.  If there  is any questions please feel free to reach out to me.  We appreciate your business.  

   

  ***** ****

  General Manager

  Tameron Honda Eastern Shore

  ************

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 **** F-150 platinum on or about February *******. About 6 months after having the vehicle it began leaking oil from the engine. I called and text the salesman ***** and the general manager ***** ****. ***** advised me that there was nothing they could do for me. ***** on the other hand, NEVER responded to me. I paid out of my pocket close to $1600 to have this issue fixed. Im now having transmission problems with it.. skipping, harsh shifting, sometimes it will not even shift. Tried reaching out to them again with the issues, no call back or response. Ive left messages and no one will call me to try to help resolve this issue. I feel I was sold a bad vehicle for a high price. I went to tameron trusting they would sell me a good vehicle and I get a dud for over $40,000! I have receipts for the engine repair. I was told by **** to take it back to the dealership o bought it from for the bad transmission unless I wanted to pay out of my pocket for the transmission. They also told me this vehicle had never been in a wreck and this truck has had all kinds of collision work done and I have proof and would gladly show whoever I need to show. Im quite disappointed and frustrated. Also when I bought the truck it was low miles, 69k miles and just now has 80k miles. I repaired the engine at around 75k miles. I shouldnt have to be making a truck payment and pay a mechanic everytime I turn around for the problems they sold me.

  

  Business Response

  Date: 04/07/2025

  I have contracted Mr. **** and set up an appointment to look at his vehicle tomorrow at 3:15 to address his concerns.  I look forward to assisitng Mr. **** and addressing his issues.  Please feel free to reach out if you have any additional questions.  

  ***** ****

  General Manager

  Tameron Honda Eastern Shore

  ************

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Unresolved Refund Issue for Auto ****** Warranty I am writing to express my deep disappointment and frustration regarding the unresolved issue with my Auto ****** warranty refund. I purchased a brand new 2025 *** from the dealership at the end of November 2024, and it is now April 2025. Despite almost five months passing, I have yet to receive the refund for the warranty that I neither wanted nor needed. I completed the refund form immediately and within the refund guidelines. It was signed and filed a week after my purchase. December 7th, to be exact.I have reached out to ***** multiple times, and while she has made efforts to resolve this matter, they have unfortunately been unsuccessful. I also reached out to ***** **** (The *** via email, and he stated ***** would handle my matter. I emailed ***** on March 24th, and it is now April 1st, and still, I have no refund. The only explanation I have received is that only one person by the name of ******** is in charge of all warranty refunds, which I find absolutely concerning as the dealership is a very high volume company. As a customer, I find it extremely unfair and unacceptable that this issue remains unresolved. The lack of resolution and poor service have left me truly upset and disappointed in my car buying experience with the dealership. I urge you to address this matter promptly and provide a refund that is rightfully due to me. It is imperative that you take immediate action to rectify this situation and restore my faith in your dealership's commitment to customer satisfaction.Thank you for your attention to this urgent matter.Respectfully *.****. 2025 Honda CRV

  

  Business Response

  Date: 04/01/2025

  I have spoken to Mrs **** this afternoon and have producded a resolution.  Thanks for your assistance in this matter and once again we do apologizse for the delay.  Please feel free to reach out if any additional information is needed.  

   

  ***** ****

  General Manager

  Tameron Honda/Tameron ******

  ************

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:11/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car from Tameron Honda. They said they could give us a better price if we financed so we financed ********* When we got to the financial person he told us stories about the big expenses if something should happen after warranty was out. We agreed to the extended warranty. This was on Saturday September 7th. On Monday we returned to cancel the extended warranty. The paper work was still on his desk. He said he would hold it till Wednesday. Instead of voiding that contract he sent it in with the warranty still on it. That cost us more because we had to pay interest on the warranty. There was a charge for another warranty that we refused of ****** which also should have never been sent in. We have been trying now for 2 months to get this money back with results. We are on a fixed income and this could have all been prevented if they had not went ahead and sent that paperwork in knowing it was wrong and had been cancelled 2 days before they sent it in. I feel this was done because we are elderly. We need our money back.

  

  Business Response

  Date: 11/22/2024

  I have recently talked to the Wilsons, and this issue has been resolved.  The ******** have recieved the check of $518 due to our mistake.  Please let me know if there is any other additional infomation I can provide. Thanks for your assistance in this matter!

   

  ***** ****

  GeneralManager

  Tameron Honda 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been waiting, hoping they would refund me the money they charged me for a triple flush. I had bought this truck with a 3k mile warranty and had my transmission replaced at 115k (bought the truck at 114k). They charged me for the triple flush and promised a refund since it was ineffective to fix my transmission going out, but I never received it. They kept saying I had to call ******, and when I called ****** he said I had to call sales, I called sales and they said I had to call ******, over and over they repeated this. I also contacted the General Manager *****, he promised ****** would fix my issue, then quit taking my calls. Also they had me sign papers stating they would fix the damage on the rear of my truck but when they found out it would cost 7k they said unless I produced the documents they wouldnt do so, turns out they had me sign a document stating theyd fix it, then they threw it away. I even asked *******, my sales person, and he said he remembers the document me signing it, guess the finance manager threw it in the trash! What a joke. This company needs to be investigated for fraud! Thats extremely shady business practice I want my refund and hopefully my damage fixed and payed for, Im in **** now. They should know the full amount since I do not have the paper work anymore. You owe my money, so just pay me! You already scammed me once by having my sign a document you threw in the trash! Ive given you ample time to fix this and you just throw me in a loop every time with false promises.

  Customer Answer

  Date: 11/07/2024

  Its been a month and no check received. Where is my 240$? ***** the manager either change his number or blocked me. ****** is still falling short with providing me my money. Typical with this place. My original complaint number is ********. Just an FYI I will keep submitting these every month until MY money has been paid back, just do the right thing and pay me instead of beating around the ****.

  

  Business Response

  Date: 11/07/2024

  Hello,

  I did approve a check for ***** after we spoke over a month ago. I am not sure why the check was not received and am looking into this matter.  I just spoke with my accounting office and asked to issue another check to Mr. ************** The address we are mailing it to is **********************************  We will be sending another check out tomorrow.  Sorry for any inconvenience.  Thanks for your assistance in this matter.  

   

  ***** ****

  General Manager

  Tameron Honda

  ************

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22373119
  
  I am rejecting this response because: I need my check sent to *****************************************************************. Ive already told ****** this when he called me when I originally submitted this claim. I do not live in ******* anymore and I will be moving on the 21st to a different location in **** so can we please have this sent with Priority Mail?

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and concern regarding the service I received Tameron Honda on October 13, 2023.I took my vehicle in for service based on an estimated cost of $1,859.38, as repeatedly communicated by the service department advisor. I asked several times. The price is on the original estimate, it was told to me when I made the appointment and the day of the service. However, upon retrieving my vehicle after a prolonged waiting period, I was astonished to discover that I was billed an exorbitant amount of $2,580.44. This sudden increase in charges, which amounted to $721.06 more than the initially agreed-upon amount, was both unexpected and distressing.Furthermore, despite discussions with the service representative and multiple consultations with the manager, the revised price was still unjustifiably high at $2,214.39. This situation left me feeling exploited and deeply dissatisfied with the service rendered.Moreover, I was unjustly charged twice for a diagnostic fee of $169.00, despite the fact that your team had previously diagnosed the issue during a previous visit on May 03, 2023. This repetitive charge for a diagnostic service, when the necessary part had already been identified in an earlier interaction with your service department, further adds to my concerns about the unfair and deceptive practices I encountered during my visit.On October 30, 2023 I contacted the manager "***" to follow up and he stated " yeah, your part went up significantly since May, that's why you were charged a different amount BUT we sent a check in the mail to you for the difference on last week." I asked what address it was sent to, *** correctly stated my address and said it was in the amount of $168.00. *** called back a few minutes later and stated there was not a check mailed or cut for me, he told me that was a mistake although he verified my name and address when asked initially.

  

  Business Response

  Date: 11/17/2023

  Hello,

  After the customer waited months to have the work completed on their vehicle the cost of the part went up in price.  My service department was not aware of this price increase until after the work was completed on ***************** vehicle.  The customer should have been notified and we have now put a plan in place to make sure after 30 days we reprice the parts on estimates previously given.  I have spoke the *************** and will be sending her a check for the difference in what she paid in comparison to the estimate originally provided.  She is extremely happy and this situation is now handled.  Thanks for your assistance in the matter. 

   

  *******************

  General Manager 

  Tameron Honda Eastern Shore

  ************

  Customer Answer

  Date: 11/18/2023

   
  Better Business Bureau:
  
  I would like to clarify that I "did not wait for months" to have this service done. The part was on backorder for several months beginning in May 2023. I called several times from May 2023 - September 2023 to see if the part had come in and was informed that the part was not in. Once I was informed by Tameron Honda that the part was in, I scheduled with the service department within a couple of weeks at a time that was most convenient.

  Nevertheless, I have reviewed the response made by the business, spoken with the manager in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28, 2023, I purchased an Acura RDX, arranged for financing, and warranty coverage from Tameron Honda Eastern Shore. Due to the car having to be jumped off twice during the test drive I was told a new battery was being installed and that the car would receive an additional pre-delivery inspection.I have returned to the dealership on multiple occasions since purchasing the vehicle and have left disappointed both times. The first time I returned to Tameron Honda Eastern Shore was to deliver my $15,000 payment which ******************* said they needed a day earlier than promised on February 1, 2023.Both my husband and I expressed that I was willing to bring the check early but we needed to have the navigation and Carplay working.The second time I had to return to Tameron Honda Eastern Shore was when I got in the car on February 3, 2023, and the car would not start. It was found that the battery had not been adequately connected. While in the Tameron Honda Eastern Shore, the connections were double-checked and I was told the car was again checked out including checking the car's computer. A number of employees unsuccessfully tried to connect my phone using CarPlay using the infotainment system and stated that it should be working. No resolution to the problem was found.After taking off work a third time and returning to the Tameron Honda service department, I was instructed to take the car to Acura in *************** and use the warranty from Tameron Honda. Acura of Mobile would not consider repairing the problems In addition to the problems with the infotainment system, the navigation system seems to only want to go to addresses in Virginia or ****. As I have tried to research this problem on my own, I have found that Honda and Acura have had a history of problems with these systems.

  

  Business Response

  Date: 04/04/2023

  Hello,

  I have received information on *********************** complaints, as she has put it on other platforms.  I understand her complaints and for customer satisfaction I have called her on 2 different occasions and left one voicemail.  I would love the opportunity to look at her vehicle and try and help with her issues.  She can reach out to me directly to set up an appointment at ************.  

  Thanks 

  *******************

  General Manager 

  Tameron Honda Eastern Shore

  ************

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle 1/7/23 and they told me they would need to service the vehicle for the warranty to be any good, I was charged **** for the warranty. I have called over and over to get no response about servicing my vehicle to ensure it meets the standards and that my warranty is good. The vehicle was placed with Tameron on 12/26/22 and they said they had no chance to look over the vehicle at all to ensure everything was okay with it. I called my loan company and they only know the name of the warranty company as they too have not received anything about the warranty or the vehicle passing to ensure the warranty is good. It is going on a month and they refuse to return calls and do what they promised to do I do not want to pay **** for a warranty that is no good due to their fault. I would like a refund of this warranty on my loan or for this vehicle to be looked over and pass inspection.

  

  Business Response

  Date: 02/01/2023

  Thank you for bringing this to my attention. I apoligize you have not recieved a call back and I will personally discipline each person involved.  After looking into everything, the Vehicle went trough the service department on 1/7/23 while you  were waiting for finance. The oil and filter was replaced and the technician did not report any other requirements at that time. Your 3 year warranty is active and has been since the Ram was delivered on 1/7/23. I am happy to do another inspection, if you would like us to do so.  Please just let me know......

  *******************************

   General Manager

  ************

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18961420
  
  I am rejecting this response because: I would like this vehicle inspected, I was told it was rushed thru due them closing and inly an oil change was done. That is why they were to call me to bring it back in for a full inspection. I would like a legal inspection to verify the information. I also have no information on the warranty and my lender has no warranty contract on file. I would like a copy of that as well.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/15/2023

  I agreed to an inspection in the previous response.  Please just let me know when and I will have the appointment set up. I will personally make sure it is not rushed though. I will provide a copy the extended service agreement to the customer and the lienholder. 

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Tameron Honda in March2022, in October the truck broke down and was diagnosed in needing a new engine , I contacted Tameron and was told it was nothing they can do. I then had my truck towed to ********************, they then gave me the same diagnosis they at the time approved me for a new engine and then denied me because the engine serial number did not match. I contacted ********************** again and insisted to speak with a manager because I was not aware that the engine had already been changed once, I was told to be patient and they would trade my truck in after I waited for 3 weeks I called today 01/02/2023 and was told that they would not be able to trade me without another down payment. The original down payment I Made was $3,000 for a car that I did not drive for 6 months, I have missed work because I am without a vehicle that I am still expected to pay a car note on and I know it should be something they can do this is not my fault and no one is trying to fix or help with this issue.

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out about your 2013 ******* Santa Fe. I looked into the engine being prevously replaced.  You were was correct, it was.  It was replace at *******************************************, ********* ******* on 8/2/21.  *********** manger confirmed this over the phone.  He aslo stated, the replaced  ***** Fe engine had a lifetime engine warranty. ******* would replace the engine a second time if needed. To consider the claim, ******* needs to pull the code from the cars computer and get all resent service records. I hope this helps.

   

  *******************************

  General Manager

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the 2013 Volkswagon Passat ******** miles on, on June 20, 2022. After I completed the financing process, I was given a 2022 Honda Pilot to drive until the Volkswagon was repaired. At the time of purchase, I was told that I was given 90 days ***** mile warranty. I was in the loaner vehicle for 3 weeks. Once the Volkwagon was put into my possession, I had it for 2 weeks before I returned it to the dealership with more issues. After 2 weeks, the vehicle was returned to me stating all repairs had been completed and that the sound that I was complaining of was 'just the way a Volkswagon sounds' . Returned the vehicle back to the dealership, ensuring that I did not miss the 90 days ***** mile warranty deal, because I discovered that the back drivers door never locks, the signal light on the passenger front is out, and the noise is still present. Took car back to the dealership on/around October 10, received a call a few days later stating 'I'm not sure how much you'd like to spend, because there is no warranty, but the diagnostic testing says the transmission is about to go out.' I have documentation stating that I was given 90 days /***** miles warranty, but now no one at the dealership will communicate with me. My car has currently been sitting at the dealership for nearly 5 weeks. I spoke with ******, the sales manager on the day I dropped the vehicle off and he said he would get back with me. I have not been able to get in contact with him or anyone else since.

  

  Business Response

  Date: 11/30/2022

  I have looked over ****************** complaint and agree we need to work with her to have her car fixed. I have my team pricing transmissions. I will be in touch with her personally.