Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
June 2023, new shower installed with a 3 footish wall built. Job was not completed in that sheet rock was not finished. Was told I would only have to paint the wall then was told by installers I could ****************** out myself. Then the first of November 2023 called that one side of the shower was pulling away from the caulking and the shower is unusable due e to water getting into the wall. Was called back and told they would call me back with a service date. If you are thinking of using this company dont. They use high pressure sales with poor service.Customer response
03/19/2024
Attached is the original contract and the change order I became aware of today. The change order document sign email was included with financing document sign email. There were several document sign emails due to horrible wi-fi here.
The only change that was discussed on the phone was the price change to $9,400 but the change order included smaller dimensions and that the sheet rock would be unfinished. The smaller dimensions proves that I was lied to when told I couldn't cancel the contract because the size of the shower was unstandered and had already been ordered.
They lied, they hid changes and sub-par workmanship. This is unacceptable.
Business response
03/21/2024
3-21-2024
We received your email regarding the customer complaint that was posted back in June 2023 by *************************. This complaint was assigned ID ********.
We immediately reached back out to the customer to address her concerns. We have been communicating with her this week, and are scheduled to be at her house this Saturday to finalize repairs and address her concerns.
After her needs are met we will be in touch and update our response on the BBB website to ensure we are meeting the 7 days deadline.
Thank you for all your help!
Sincerely,***************************Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased two new shower units in April ************************** May 2022. The sales claimed the jobs would be complete and unfortunately, dry wall and wood trim were damaged, but not fixed! There also claims to be a lifetime service support available and we have call numerous times only to be told someone will call back, but no return calls are made. Were is the customer support? The cost of fixing dry wall, repainting and wood work repair? That is not right to the consumer having to absorb.Business response
08/08/2022
***************************** called BBB to say they made the repairs to ********************** bath on July 29, 2022. Please call ****** at ************ if you have anymore concerns.Customer response
08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.