Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have had Cook's Pest Control services since late 2019 or 2020 as I began my services with general pest control. June 5, 2020 I paid a total of $1,350 up front for Brown Recluse services. The Brown Recluse service was delayed due to negligence on the part of a technician that did not take my accounts of spider and insect activity seriously over the course of several months. This act of negligence out my small child's health at risk, my pets and mine as well. In addition, I had several other services such as Mosquito, flea and tick, regular pest services with the inclusion of extended perimeter services at my home as well throughout this time until yesterday (November 9,2021). Over the course of my enrollment in services, there have been issues that were resolved on one level or another once brought to the attention of pest management. In the past all issues were resolved as I brought them to the attention of management. Over the course of 2019-2021 I have received surveys requesting feedback on services. In the past I completed the surveys that prompted the company to call and make improvements on services through problem solving. Yesterday however, I was told that my services were cancelled due to the last survey I completed. As a long time customer, this left me at a disadvantage financially. I felt as though I had been taken advantage of financially as well. I was given no other explanation other than they ******** local pest manager felt it was best to end services and part ways due to the negative rating given on the survey. As a business owner, it is known to be a best practice to resolve concerns from the customer versus taking their hard earned money and pushing them by the wayside. I asked Justin for proof that he could do this to me as a customer and it was never provided. I will file a complaint with the Better Business Bureau as my hard earned money was taken from me unjustly and simply because Justin disagreed with my opinion.
Business response
01/24/2022
Business Response /* (1000, 8, 2021/11/29) */ I spoke with Ms.******** on Monday 11/29/21. We have settled on a dollar amount to be reimbursed to her due to unsatisfied services. This issue was resolved at 9:10 a.m. Monday, 11/29/21. Cook's Pest Control District Manager
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
34 total complaints in the last 3 years.
11 complaints closed in the last 12 months.