Business ProfileforFive Star Flooring USA

Five Star Flooring reached out to us after getting on a third party site looking for someone for floor repair. My floor was replaced on September 16th, 2022. I was informed that there was a lifetime warranty on the flooring products and a one year warranty on the work that was done. There were some minor things that needed to be done and the company had no problem coming out to address these issues. In March of 2023, I noticed a spot bulging in my kitchen and contacted the company. I contacted them again in May 2023, and someone came out to inspect the issue in July of 2023. The gentleman who came in July 2023 said it would absolutely need plywood, but said they would have to come back with the materials to fix it. Someone came back out in September 2023 and brought some more vinyl and plywood, but only laid the vinyl and kept the plywood. The floor was never properly fixed and the company was notified. In October 2023, I advised the company that the floor was still an issue and the company advised someone would be out in two weeks and if not, to call back. In the latter part of October 2023, I contacted the company again and was informed they've been very busy and was asked about what was done during the visit in September 2023. I explained that the floor needed plywood but it was never placed down and was informed that we may be responsible for the cost of plywood. The first part of December 2023, I yet again reached out to the company and informed them of the issue at hand and once again had to explain the issue and what had not been done. I was informed that due to the holidays they were very busy but would address the issue after the new year (2024). I have yet to have any contact with the company in the new year. My flooring issue that consisted of one place has grown to three, which the company was informed of in 2023. The vinyl is now peeling, revealing sharp edges and there has since been an ankle injury specifically related to the flooring issue.