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ComplaintsforWorthington Millwork, LLC
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Complaint Details
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Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Wound fiberglass columns were ordered from this company on invoice #***** dated 6/24/2020. The cost was 4 columns at $1510.44 each plus a delivery fee of $752.50. We began calling to inquire about the columns one year later and were told that COVID-19 was causing delays. Then we were told the columns were made and delivered to someone else, so they would need to be remade. Now we're being told they are made, but they cannot find a shipping company to deliver them. It is now almost December 2021, one and a half years after they received payment for the columns and we still do not have them. We have tried calling and emailing and keep being given excuses or told the person we need to speak to isn't there (he's never there). We were unable to file a claim within one year because we kept getting the excuse that COVID was causing delays, unaware that the company was using this as a stalling tactic. I have also emailed the company asking for a refund, but have not heard back from them.
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Contact Information
Customer Complaints Summary
22 total complaints in the last 3 years.
5 complaints closed in the last 12 months.