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Business Profile

Mattresses

Mr. Mattress, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

This profile includes complaints for Mr. Mattress, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Mattress, LLC has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 mattresses from Mr. ********************** on 12/28/2021 totaling $2,252.80. One mattress, which costed $1599.00, was a air-packed mattress that needed to expand. I followed the procedures indicated and allowed the mattress to sit out for 4-5 days. After that, it still had not fully expanded. I contacted the store where I purchased the mattress by phone with no answer on 1/10/22 so I went into the store and spoke with *************************** who sold me the mattress. He said to email him pictures of the mattress and that he would start a warranty claim. I followed up on 1/22/22 and he emailed me back on 2/16/22 stating he just saw my email and would check back with me the following week. I emailed again on 3/3/22 with no further response and then again on 6/1/22, again with no response. I emailed the company owner ***************************** on 6/10/22 my concerns and issues and he called my by phone and stated that he would check on the issue and that a mattress should be received within a couple of weeks. He said on 6/30/22 that it was still on backorder and that he would let me know. I emailed yet again on 8/1/22 about the mattress to both **************** and ****************** and still no response. I went into the store again where I purchased on 10/7/22 and spoke with ***************** who works there and he took my information and said he would find out and get back with me. I went back in again on 11/19/22 and **** said they had to reorder it and he would call once it was received. I emailed again on 12/28/22 and have not had any response from the store or owners, considering it was exactly 1 year from the date of purchase. I finally called the location where ****************** works on 1/3/23 and the secretary who answered took my information and said she would have him call me back. I have photos of my mattress showing that it has not fully expanded and I do not believe that it takes over a year to receive a replacement. there is more than 2 inches on either end unexpanded-too expensive to let slide by.

      Business Response

      Date: 01/11/2023

      We are working with ******************* and plan on having him a new mattress by the week of Jan15th. We have notified him and he is to be expecting a call from ** to schedule delivery.

    Mr. Mattress, LLC is NOT a BBB Accredited Business.

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