Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tam disputing an invalid account reported by ********************** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Business Response

  Date: 03/11/2025

  I have reviewed Ms. ******* accounts listed with **********************, Rouchon, & Associates.  I have verified with my clients that the accounts are correct and i am mailing the itemizations to Ms. ***** at the address provided.  I did not see a specific reason why the consumer claims the accounts are not valid but i will be marking the accounts as consumer has disputed but accounts are valid.

   

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23047823
  
  I am rejecting this response because:
  Im not complaining about the debt Im complaining about the company psycho calling me all times of the day. I block a number and they call from another. Its ridiculous. Like Im totally aware of what I owe and will pay it when Im able too. But the numerous calls a day its absolutely ridiculous.
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/13/2025

  The consumer has only ever received one telephone call, two texts, and three letters from Smith, Rouchon, & Associates in three years.  One of the letters was verification of her unpaid debts which was just mailed.  Smith, Rouchon does not use various numbers to call consumers.  Smith, Rouchon has never received any response from the consumer regarding the unpaid accounts. 

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable with this debt with Smith Rouchon And Associates. I do not have a contract with this collection agency that is trying to collect money. They did not provide me with original contract as requested.

  Business Response

  Date: 11/05/2024

  i cannot determine what account this person is referring to.  I would need more information to determine if any accounts for Mr. ******* are in my system.  i cannot respond with just a name match.  Also as a collection agency no contract is necessary between an agency and an individual.  ******************* have contracts with their clients not the consumers.

  Customer Answer

  Date: 11/05/2024

  I have no idea who you are nor does it have the original creditor on my credit report. ******* ******* DOB. ********** las four of social 4709. Yes I do have to enter into an agreement or contract. You buy debts off of companies and I done told **** once that my identity was stolen and nothing was done. I demand that I this is removed off of my credit report. 

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22513001
  
  I am rejecting this response because:   I have no idea who you are nor does it have the original creditor on my credit report. ******* ******* DOB. ********** las four of social 4709. Yes I do have to enter into an agreement or contract. You buy debts off of companies and I done told **** once that my identity was stolen and nothing was done. I demand that I this is removed off of my credit report.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/06/2024

  I have identified the debt you are disputing.  ********* has received no communication from you regarding information on this debt.  Smith, Rouchon, & Associates does not buy debt and there is no contract required between a collection agency and a consumer. Any monies owed are due our client. I will mail verification of your unpaid debt to the address supplied on your dispute and will mark your account as disputed.

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22513001
  
  I am rejecting this response because: how did you not already have my address if I did in fact owe this debt? The only resolution that will be acceptable is for this to be removed off my credit report. I did send a written statement from the information I found on my credit report and the address I found on the web to dispute this. I also disputed with the creditors. It doesnt matter what it is, what account it may be because it is fraud. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with BEER *************************** ASSOC, I do not have a contract with SMITH ROUCHON AND ASSOCIATES, they did not provide me with the original contract as requested

  Business Response

  Date: 06/24/2024

  No contract with Smith, Rouchon, Assoc., is required.  The consumer has a contract with the medical facility (hospital) in which he agrees to be responsible for all charges related to his treatment. This contract covers my client, Beer, *****, & Associates. A copy of both his itemized unpaid medical charges and his agreement with the healthcare provider has been mailed to the consumer.

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debt with Smith and Rouchon. I do not have a contract with Smith and Rouchon, they did not provide me with a actual contract as requested.

  Business Response

  Date: 04/01/2024

  No account number was attached but I cannot find any accounts in my computer for this name that would be on a credit report.  i have no idea what she is referring to.  My system looked for anything that matched her information and found nothing.

   

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21502656
  
  I am rejecting this response because: if they cannot find me in their system, the negative item needs to be removed off my credit report. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/01/2024

  i cannot remove what i do not have.  She needs to come up with an account number that she thinks is ours.  If she is reviewing her credit file it will give her an account number.  Again I cannot remove what i do not have.   I have reviewed her by name, address, and social and i do not find an account that would be on her credit file.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 10 **************************, I do not have a contract with Smith Rouchon and Associates, they did not provide me with the original contract as requested.

  Business Response

  Date: 02/26/2024

  There is no contract required between Smith, Rouchon, & Associates and **************.  Smith, Rouchon represents ******************.  ************** has a contract with ************************** and has a remaining balance on his services received prior to disconnection.  Smith, Rouchon has already supplied ************** with a copy of his contract and itemization of the amount owed by mail to the address he supplied on 1/16/24.  Since he has now moved i will forward another copy of his contract and amount due. 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21343496
  
  I am rejecting this response because:

  You never served me any contract, that debt is not mine. I am not liable for it.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/27/2024

  A copy of ****************** contract and past due amount has been mailed to **************.  His contract is with my client, ******************, and is valid.

  Business Response

  Date: 02/27/2024

  2-27-2024   A copy of ****************** contract and past due amount has been mailed to **************.  His contract is with my client, ******************, and is valid.

• Initial Complaint

  Date:02/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **************************. I do not have a contract with Smith Rouchon And Associate. They did not provide me with the original contract as I requested.

  Business Response

  Date: 02/20/2024

  Upon receiving notification he questioned this debt, verification was mailed to him 5/15/23.  He did not respond.  Additional calls and letters were sent but again no response from the consumer.  He owes ************************** for final bill that was not paid. Smith, Rouchon, & Associates is the collection agency used by the City of ******** to collect their past due accounts.  His contract with with the city and would not have a contract with Smith, Rouchon, & Associates nor is one required  Our contract is with the city to handle those unpaid accounts sent to us by the city.  

  I will forward another copy of his outstanding balance along with a copy of his contract with **************************.

   

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is a collection for a medical bill that is under 500 n shouldnt be reported on my credit

  Business Response

  Date: 01/02/2024

  ******************** account started with a balance of $574.00.  A payment of ***** was made which brought the balance under ******.  Only medical accounts with a starting balance under ****** are excluded from credit reporting.  Since ******************** account started over $****** it will remain on the credit file until paid in full under the new regulations.

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21081509
  
  I am rejecting this response because:
  They purposely didnt inform me that I shouldve paid the the 300 plus i paid on the other bill on this bill first the paid the rest off so that it wouldnt go on my credit report! if it will stay on the report i  have no desire to pay it off! this is a medical bill from an er visit!
  Sincerely,
  
  *************************

  Business Response

  Date: 01/09/2024

  **************** hung up on me when i contacted him about his accounts.  His mother called and paid a small account and refused to discuss the other two.  Someone made the ***** payment to bring his large account under ****** after he hung up on me.  I have never had the opportunity to discuss his account with him.

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 21081509
  
  I am rejecting this response because: this info is incorrect that you stating i paid one of the accounts completely off when i called you that was 300 almost 400 then started on this other account to bring it below 500! you have never said anything about a third account where is a 3rd account? i have written you couple of times or emailled because i lost account number and asking questions about account ***** responded! this medical account has been written off regardless and if your not gonna work with me n remove this from my credit i wont pay a dime i have no reason too!!!its up to u if u want paid or not
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/11/2024

  and ***** takes calls anymore tella marketers call none stop i hang up on everyone i dont know send a text to set up a good tiime to call i sleep when u work yes i hang up

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******** Utilities, I do not have a contract with Smith Rouchon And Associates, they did not provide me with the original contract as I requested.

  Business Response

  Date: 12/01/2023

  Smith, Rouchon has never received a request for verification of this account.  ******** Utilities forwarded this unpaid account to ********************************************* for collection.  Numerous letters and calls were made to the number provided by ************ but did not receive any response.  A copy of her itemized statement along with a copy of her application, signed contract and drivers license will he forwarded to *************

  This account will be marked on **************** credit file as customer disagrees but account will remain on the credit file.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently sent a dispute letter to the collection agency regarding some debts that popped up on my credit report. I was not aware the debts until recently. The collection agency never contacted me to collect any debt. I recently asked the collection agency to verify the debts to show they belong to me and to also show me the contract I have with them to show they are responsible for collecting the debt. If they can provide the information I will accept the debt but otherwise I'm not paying a debt that I knew nothing about. I recently filed a complaint with the **** and the collection agency sent back bills and medical procedures that was done. I did not ask for that information. I wanted to see the contract I have with them to collect this debt. The letter I sent has been sitting waiting to be picked up since 1/28/23.

  Business Response

  Date: 02/27/2023

  Smith, Rouchon has responded to every piece of correspondence we have received.  Consumer has contacted SRA by telephone 3 times and was informed of the accounts listed.  Prior payment plan was set up but no payment ever received.  Consumer has filed a **** complaint claiming we did not pick up  certified mail letter.  According to the **** that letter was sent to a PO Box 673 which is not SRA and never has been. No idea who it was sent to.  We have furnished itemized statements for the balances on two occasions.  Consumer does not have a choice on having a collection agency contact them.  Consumer permission is not required.

  Business Response

  Date: 03/07/2023

  This consumer has 13 unpaid accounts listed with Smith, Rouchon.  Since I do not know which account is being disputed I have furnished required verification of the accounts listed at SRA.  SRA records all conversations and both conversations with consumer were recorded where information on the accounts was furnished.  Consumer does not have a contract with Smith, Rouchon, as Smith, Rouchon is a collection service.  The monies owed are to SRA's clients.

  Customer Answer

  Date: 03/13/2023

  The 13 unpaid accounts that SRA claims are mine were never validated by me. Once these debts were sold to you, I never received anything in writing to dispute them. I recently received a couple bills that you sent to the **** saying they were mine, but I disagree. I never received a statement via mail that this communication was from a debt collector about this debt. Before adding this to my credit report you must speak to me by phone or in person about the debt. I don't recall neither. Since the call was recorded, I would like to hear this call. I was not able to see all 13 accounts that claims to be mine. Please email me this information at ************************.

   
  Complaint: 19414520
  
  I am rejecting this response because:
  
  Sincerely,
  
  Quinyuatta Summerhill

  Business Response

  Date: 03/14/2023

  Smith, Rouchon, & Associates is a collection agency, we do not purchase debts.  We are not legally required to speak with anyone prior to reporting unpaid collection accounts to the credit bureau.  Notices are mailed out as soon as the account is placed with our office.  No further contact is legally required although additional letters were sent.  Verification has been sent.  Consumer has claimed that we failed to pick up certified mail that was not even mailed to our address.  

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for any debt with ************************** and do not have a contract with Smith Rouchon and Associates. They did not provide me with the original signed application like I asked.

  Business Response

  Date: 08/09/2022

  Smith, Rouchon, & Associates has a ************************** account for **************************, aka ***********************.  ************** has not contacted Smith, Rouchon, regarding this account but did send a request to the credit bureau on 8/10/21 under the name ******************* and an itemization of the charges was mailed to her on 8/10/21.  No communication has been received since that date.  I have reviewed the account with ************************** and obtained copies of ************** application, drivers license, social security card and itemization showing that the charges are correct and are still unpaid.  I have verified that the information obtained matches Ms. *************************** information.  I am mailing copies of these documents to ************** today.