Business ProfileforBender Vacation Rentals

Paid a deposit for a vacation rental on 3/4/21 with travel insurance on invoice. Paid for the balance of the rental as required 14 days prior to arrival on 9/3/2021 with travel insurance noted on the invoice ($123.58). Full amount of rental for the week of $1901.76 (9/19/21 thru 9/25/21, reservation number Res-XXXXX. Husband was diagnosed with a contagious health issue on 9/XXXXXX and been taken off of work 9/8/2021 until the doctor got the lab results on 9/10/2021. I tried to speak to the travel insurance company continually and they did not have a policy on file that I had bought travel insurance. I filled a claim with Generali on 11/11/2021 using a general claim number and had to prove I had bought this coverage. Bender Realty had never communicated with Generali that I had purchased this insurance even after they were told we were not coming. They stated they do not turn this information in because they may re-rent the property (per ***** at Bender). There is something very wrong about this situation. Generali stated I should have been given a policy through email about the coverage, specifically the policy bought. I now find it interesting that once I entered Bender Realty's website yesterday to make a reservation, they HAVE NOW ADDED a check box for this insurance and included a link to the policy. This information was not there during my transactions from 9/3/2021 going back to my original deposit date of 3/4/2021. I feel that as a customer Bender Realty did not carry out a good business practice of reporting to a vendor that a policy had been bought and to transfer that information and any money collected to that company to make a transaction easier and more informative for the customer. For the record my claim with Generali was denied because of information in there policy I never received. It is apparent that Bender has realized there was a problem because they have changed the process for buying this insurance on their website now.