Business ProfileforYoung's Suncoast Realty and Vacation Rentals

I staye at ************ 406. I left the unit to go to dinner with my wife to celebrate our 43rd wedding anniversary. My car was not in the parking lot.. I thought my car had been stolen. I called Young ******** and reached an operator who said I should call the police. Called ******************* they said it was towed because my car didnt belong in the parking lot. I explained I was legally residing at the location. I did not have a decal because they didnt leave me a parking decal in the basket were it was supposed to be. I later found it under a table in the living room. King ****** said they had my car and indicated it would $285 to retrieve it from their yard. They said they were called by the *** to tow my car. Once again I explained I was a legal resident at ******** and thus I had a legal right to park where I was renting. My wallet was in my car when it was towed, So I Had to call a Uber to take me to the boat yard where it was located.???? Yes a boat yard. It was not at ************. A lady met me there in a truck with child to let me get my wallet since I didnt have cash. Once I got my wallet the Uber had to take me to a bank to get $285 in cash. They wanted exact payment but I didnt know that because they didnt tell me. The lady at the boat yard said she had no change so I had to give them extra money since they dont give change. I reported day of arrival that the room smelled so bad we couldnt stand it. The floors were not clean etc. I want a refund of $22 for my Uber and $290 for towing. This was not right and everyone I talked to agreed but they all were good with taking my money. I would not recommend this place to an enemy. I suspect that the owners that actually live here resent people that purchase units and rent them out to people. Theres no justification for NOT doing due diligence to make sure youre not towing away a customer car that is a paying resident. Will share this with every friend I know visiting here!

Thank you for sharing your feedback with us. At Young's Suncoast, we strive to ensure a smooth and enjoyable experience for all our guests, including providing clear information about parking regulations and requirements. We make every effort to communicate the importance of displaying parking passes, which are provided to guests upon arrival.

Our records indicate that a parking pass was placed on the counter prior to your arrival, and the homeowners association also reinforce this requirement with signage throughout the condominium premises. Upon reviewing your situation with the association, it was confirmed that warnings were issued regarding the necessity of displaying a parking pass to avoid towing.

However, we understand that situations can arise, and if the parking pass was misplaced, we would have gladly provided a replacement to prevent any inconvenience, as our goal is always to assist our guests in having a pleasant stay.

Please accept our sincere apologies for any frustration this incident may have caused. We value your feedback and will use it to further improve our services and communication. 

Thank you for choosing Young's Suncoast. We hope to have the opportunity to welcome you back in the future.