Business ProfileforRoyal Furniture

Upon visiting royal furniture i was searching for a sofa and recliner. I indicated i wanted something in leather, the sales associate showed me several different options. Upon choosing the recliner that i wanted, i asked the sales associate if my weight would be a problem being that i am over 400 lbs, he assured me that there would be no issue. After getting the furniture delivered and using it for only roughly a week, Both recliner and sofa started making a squeaking noise anytime it was reclined and they were both power recliners. At this point, i called Royal Furniture to inform them of this problem and shortly after they asked my wife and i to come in and make another selection. We did so and the new set was delivered March 22, 2022. After roughly 30 days, this set also started making the same noise as the previous set. I called Royal Furniture again and informed them of the problem and they indicated they would be sending a technician out to check it. While waiting for the technician another month went past and we never heard from anyone. Around this time the recliner that we thought was leather began to peel its surface which appeared to be a cheaper material but definitely not leather. This was very disappointing to my wife and I. After this we spoke to Mr. *****, after explaining to him the situation, he indicated that they do not have recliners for plus sized people and that he, himself had the same issue when purchasing furniture from this same location. After speaking with Mr. *****, We called and spoke with corporate and spoke to ********. The situation was then explained to her as well, we asked if the furniture could be picked up and we could take our business elsewhere since they didn’t have furniture to accommodate our desired needs. It was then when she told us that we had to choose another set from their store and we only had till the 29th to do so. The furniture is financed and we are asking that they pick up the furniture and return our money.