Business ProfileforRenaissance Birmingham Ross Bridge Golf Resort & Spa

May 22, 2023 to May, 23, 2023 Paid $700 for the hotel suite with our wedding We made a complaint to Marriott on their website on May 26, 2023. It was forwarded to the hotel, the hotel reached out (**********) then he went on vacation, then leave, then he sent me a congenial list for negative case reports, then we got a call from another manager that they were told it was resolved and we told them we were not aware of that resolution. They said they would call us back. They never did. We called back, they said they would look into it and they didnt. I called ********************** and the first time they said they would reach out to the hotel and for us to wait 3-5 days. No response. The second time they were empathetic and would reach out and get back to us. It has been over a week. We are now approaching almost 2 months since our complaint. The notes from the hotel says that we did not want any remedies and that when they spoke to us they resolved the issue. The day after, the manager did not know what happened, he asked for details from our perspective, he would investigate and let us know, and if there was anything they could do to which we responded we were too upset and exhausted from what happened at that time to think of anything but would wait to hear from them and would let them know. Bring Toms that because it was a Monday and the other guests they had were more important despite between my family, friends, and spending nearly $5000 over 2 days was unacceptable. Having a derogatory note on our door, my friends bring sworn at by unidentified security, a situation being escaped with proper notification or awareness, not feeling safe in our own room during our wedding night was scary.