Complaints

This profile includes complaints for Express Oil Change & Tire Engineers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Express Oil Change & Tire Engineers

  1880 Southpark Dr Hoover, AL 35244-2094

• 

  Express Oil Change & Tire Engineers

  16971 Highway 280 Chelsea, AL 35043-8318

• 

  Express Oil Change & Tire Engineers

  7157 Aaron Aronov Dr Fairfield, AL 35064-1815

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  Express Oil Change & Tire Engineers

  5046 Highway 17 Helena, AL 35080-3511

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  Express Oil Change & Tire Engineers

  1123 Huffman Rd Birmingham, AL 35215-7501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Issue ******** ******* brought his vehicle to Express Oil Change multiple times between April and June 2025 for a persistent coolant leak. He paid $1,103.54 for repairs that failed to resolve the issue. The vehicle was returned in an unsafe condition more than once and ultimately developed a new rattling noise, suggesting additional mechanical/engine damage caused by improper repair and repeated coolant loss.Service Timeline April 8, 2025 $939.01: Water pump replaced. **** continued. Vehicle released after staff stated, You understand the risk of driving with no coolant? demonstrating they knowingly released an unsafe vehicle. April 9, 2025 $164.53: Heater hose replaced. Shop noted car had likely been run with little/no coolant and warned of possible hidden damage. April 24, 2025 No Charge: Leak inspection; no resolution. June 27, 2025 No Charge: Water pump replaced again under warranty after continued coolant warnings. Leak briefly slowed, then returned to original severity within two weeks.Current Vehicle Status (Nov. 2025)Coolant leak persists and the vehicle now has a rattling sound, raising concern of engine damage caused by the shops negligence.Key Conduct Issue **************** considered seeking another repair shop, the service manager falsely told him, Theyre going to do nothing but send you back to me, and, I thought we had an understanding. This demonstrates dismissal of safety concerns, misrepresentation, and interference with timely repair.Relief Requested Refund of $1,103.54 Full coverage of dealership diagnostic + repair Compensation for any resulting engine/mechanical damage Written acknowledgment that the vehicle was released while unsafe At a second Express location, tech quoted $650 then $500, admitting the first shop missed the leak and walked back after lawyer mention. Staff admitted cheap parts and poor inspection. Car now wont start; charged $78.50 for new issue to avoid warranty.

  Business Response

  Date: 11/24/2025

  On 04/08/25 Mr ******* brought the vehicle into our location at ********* with concerns of Water pump leaking coolant after replacement of water pump it was found that heater hose near fire wall was also leaking coolant. Mr ******* declined the repair requesting the vehicle back and at that time was made aware that driving the vehicle with heater hose leaking could cause catastrophic damage to the engine. Mr. ******* chose to drive the vehicle with coolant leaking. At this time vehicle had ******* miles on it
  
  On 04/09/25 Mr. ******* brought the vehicle back with ******* after driving the vehicle for 44 miles with heater hose leaking to have repair made. At this time it was noted that the vehicle came into shop with very little coolant in it causing an overheating condition. Repairs were made , coolant was filled at this time and no other leaks were present.
  
  On 4/24/25 Mr. ******* brought the vehicle back to our location at *********  with concerns of coolant still leaking . Upon arrival the vehicle had *******. During this visit no coolant leaks were present, engine temperature stayed in the normal operating range, and coolant level was found to be within proper specifications. It was noted at this time that the vehicle had a major oil leak coming from the valve cover area and also that the front right control arms had excessive play . EOC&TE recommended valve cover replacement and control arm replacement. Customer declined to repair.
  
  On 06/27/25 Customer came back in with concern of coolant leaking at this time the vehicle had ******* miles on it.  This time it was found that the water pump was leaking and the store replaced the water pump under warranty at no charge to **********.

  On 11/7/25 Mr. ******* brought the vehicle back with concern of coolant leak again. During this visit the store was extremely busy and told ********** that they would not be able to look at the  vehicle until the following Monday. Mr. *******  then asked if they could take it to another location to have it inspected and store management referred them to the Hwy 150 location. When customer arrived at the *** 150 location vehicle had ******* miles on it during the inspection process it was found that the coolant leak was caused by faulty water inlet housing, and in fact was not related to any work that was done at The Grove Location.

  When the customer was advised of this, they stated that they did not want any repairs made to the vehicle at this time. Store personnel advised ********** of the dangers of driving the vehicle with a coolant leak and what damage could occur. Customer made the decision to drive the vehicle with a known coolant leak. Express Oil Change cannot be held liable for negligence on customers behalf.

  Customer Answer

  Date: 11/25/2025

  I strongly reject Express Oil Changes response and maintain that their negligence and failure to correctly identify and repair the coolant leak over multiple visits caused further damage to my vehicle.
  
  Despite their claims, the coolant leak was never resolved. I returned to their locations four separate times. Each time, the repair was either misdiagnosed, incomplete, or blamed on a new issue. They have admitted to using low-quality parts and even told me the leak is fixed when it clearly wasnt evidenced by the persistent coolant loss and overheating.
  
  On one occasion, I was sent home after they claimed no leak was found. I had to continue manually refilling coolant for months, solely because I was saving up and planning a wedding not because I was indifferent to vehicle damage. The records confirm that the coolant issue never stopped and progressively worsened, eventually leading to major engine issues and a non-starting vehicle.
  I no longer trust Express to make safe or competent repairs. I will not be returning to any of their shops and will instead have the dealership complete a proper inspection and repair, at their expense.
  
  Lastly, I was charged $78.50 for a diagnostic fee on my final visit, despite the ongoing issue being tied to their repeated failures. The technician even said he couldnt put his foot in his mouth when I questioned the charge. Their shifting explanations, refusal to honor warranties, and dismissive attitude show a clear pattern of avoiding accountability.
  
  For these reasons, I request a full refund of all service charges, reimbursement for any dealership repairs, and coverage for any additional damages resulting from driving with an unresolved coolant leak.

   

  Some things that I will add:
  
  I am now taking my vehicle to the dealership for repairs, as I no longer trust Express Oil Change to complete the job correctly. I have made multiple visits to their locations, each time trusting them to resolve the issue, only to have the coolant leak persist. The leak has never truly stopped, and each repair has been temporary at best.
  
  
  Express Oil Change replaced the water pump for free under warranty, which clearly suggests they were attempting to cover their own mistake. If my warranty does not extend beyond the water pump, why would they replace it again for free? That action alone undermines the claim that these problems are unrelated.
  
  
  I only declined the final service because I am not paying another dollar for Express to fix my vehicle. The only reason I even returned was under the assumption they were willing to honor the warranty. Once I learned Id be charged again, I chose to walk away. That is a valid decision after this many failed repairs and contradictory diagnostics.
  
  
  Its also important to mention that one of the times I picked up my vehicle, I was told there was no coolant leakbut shortly after driving away, my coolant indicator started beeping and the car began smoking just a few blocks away. I had previously kept the vehicle operational by refilling the reservoir every few days, and though I knew it was leaking, at least it held coolant for short drives. After their failed repair, the car could not even hold coolant at all.
  
  
  At this point, I believe this situation has gone far beyond typical wear and tear or unrelated issues. Ive been misled, overcharged, and left with a vehicle in worse condition after their work. I respectfully request a full refund for services paid and reimbursement for dealership repairs necessary to correct the ongoing damage caused by Express Oil Changes negligence.
  

  Business Response

  Date: 11/26/2025

  Express Oil Change & Tire Engineers stands firm on the original position regarding this complaint.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Express Oil Change 8/22/2025 around 10:30 AM. I pulled in for a standard oil change. I was never consulted about an optional synthetic upgrade for $39.00. The car has ****** miles on it and I think its unnecessary. I had no choice but to pay since the service was already completed but I believe all potential upgrades and charges need to be discussed with the customer prior to the services being performed.

  Business Response

  Date: 09/25/2025

  The manager called the customer and tried to clear everything up.  The customer's vehicle takes a 0w20 oil and he was informed that does not come in a conventional option.  It was explained that the hood technician should have done a more thorough job of explaining the options so that the price was clear up front.  The manager assured the customer that we did not mean any ill intent and that he would work to better train the teammate.  The manager also offered the customer a discount in the amount of the $39 on his next service, but informed him that after that, the price would return to the current level.
  
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil changed on August 16, 2025. It was apparent that they technician was not very experienced. He took my air filter out to show me that it was in good condition. When the service was complete the Asst. ******* approached me for payment and mentioned that the technician is a trainee. As I drove away from the business my car broke down approximately 500 yards from the business. I called them and they came to my car and worked on it along the roadside for approximately 1 hour. The car worked fine before the service so there was no reason for me to having issues with it. They showed me that there was a piece of debris in the air filter sensor. They got my car working and I ran an errand to ******. As I headed home the car began stalling again. I drove it back to Express Oil and the Asst ******* worked on it for another hour. He told me that he was training the technician and was pulled away due to short staffing so the trainee was working on my car without supervision.I am upset because a technician with improper training was working on my car solo. The technician should have been pulled off the floor when the trainer was pulled off the floor. I emailed Express Oil 7 days ago and have not received a response.

  Customer Answer

  Date: 08/26/2025

  I spoke with the Assistant Manager ******** at the Alabaster Express Oil.  I was not given an email address but the phone number is ************

  Business Response

  Date: 09/12/2025

  The Regional Manager will reach out to customer and let them know they will have their service refunded for customer satisfaction.

  Customer Answer

  Date: 09/12/2025

  Yes, I accept. 

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to bring to your attention a serious safety incident at the Express Oil Change facility (Location #****) and the concerning manner in which it has been handled.On June 6, 2025, I visited your facility for a routine oil change. The visit resulted in a dangerous situation when, while driving on the interstate, I discovered the undercarriage of my vehicle had not been properly reattached. This created an immediate safety hazard for both myself and other motorists.Upon returning to the facility, the situation deteriorated further. Manager ***** offered a passing apology before departing for lunch, displaying little concern for the serious nature of the incident. What should have been a ***** minute repair stretched into an hour-long wait. ******* return to the facility with his lunch in hand, while I was still waiting for the repair, demonstrated a clear disregard for the gravity of the situation.The subsequent handling of this incident has been equally troubling. On June 12, ***** promised a full refund that never materialized. My attempt to escalate the matter to his supervisor ****** on July 4 went unanswered. Despite multiple calls to customer service confirming my eligibility for a refund, no action has been taken. As of August 7, the situation remains unresolved, with ***** continuing to make unfulfilled promises.This series of events reveals significant concerns within your organization. The initial safety violation was serious enough, but the negligent management and lack of accountability that followed are equally concerning. The poor customer service I've encountered, characterized by unanswered calls, unfulfilled promises, and general indifference, falls well below the standards expected of an established automotive service provider.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Express Oil Change to store # **** on 07/19/25 and got full service oil change. They claim they check my lights and they didn't and one of the lights was out and check the brake lights and said working and 1 brake light was out. Had to fix and this store was about 2 hours away so I got a plea close to me fix and ask them to help out on the cost $115.27 and they said no because I did not bring back to them to fix. I told them I would of but because of the distance I didn't know when I could of went there **** needed fix that day I found that they didn't work

  Customer Answer

  Date: 08/21/2025

  Hello 
  When this first happen the issue, I called their customer service number and ask that someone in management call me and the district manager called me but didn't offer to refund me any of the money at all.
  No one from Express Oil has contacted me since filing a complaint with the BBB.
  I am not wanting to end my complaint because they have done nothing to resolve this issue.
  Thanks ***** Azarch 
  

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, the below is from the opporto location of express oil. I Went in for just an oil change, they unplugged the air box on my 10th gen accord to sell me a new filter. They forgot to plug the *** sensor back in which triggered all sorts of codes when I fired the car back up. When I asked them about all of the new codes they said to go on, I circled back because the car was now in limp mode. They sent some rude kid out to call me a liar, he also said I was being disrespectful for persisting, then he ran the codes, found out it was the mass air flow sensor they unplugged during my OIL CHANGE and fixed it.I don't like having an oil change place mess with other stuff on my car, break it then get in my face about it. I just want an apology.

  Customer Answer

  Date: 08/20/2025

  Good afternoon, 
  The business did reach out to me. I really just wanted to be sure the incident was acknowledged so that it want happen to anyone else. 
  
  Thank you for your time and assistance! 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a replacement of a new radiator as well as well as an oil leak repair on the motor charges totaled ****** at the time. Car was not driven less than a week . The motor locked up causing me more repair bills. Towing as well as ending results was an entire engine replacement and a new radiator to be replaced. Cost were over ******* as well as rental fees for lack of transportation which totaled over *******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in for an oil change. 2 weeks later motor start knocking really bad, I checked oil stick and it is dry .

  Business Response

  Date: 03/27/2025

  ************** came in for an oil change and her car was making an unusual engine noise prior to service and had multiple oil leaks and multiple transmission leaks.  Her cars odometer was *******, but the Car Fax stated it actually had ******* miles on 08/21/2023. We recommended an engine diagnostic and made that note on her ticket. She even made a post about what a great service it was and gave us a 5 *********** review. ***** miles later she calls saying her car is making a noise and she had to add 2 quarts of oil to it. Express towed it at no charge to her, back to the ********** store. It was diagnosed as a worn timing chain. She threatened to sue Express and blast Express on social media.Express Oil Change offered to meet her at any ***** Dealership of her choice with our A.S.E. Certified technician and if the dealership said her engine problems had anything to do with the oil change then Express would pay for the repairs.She refused and stated that she was going to sue Express for $10,000 and she was going to blast Express on ************ since she was an social media influencer with ****** followers. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23121284
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **********

  Customer Answer

  Date: 03/28/2025

  All I want is my vehicle fixed , after having my car towed from my house so you guys check it, then have me to pick up from express and drive it back home, then call later and want me to meet u at a dealership of your choice, you not to be trusted. 

  Business Response

  Date: 03/28/2025

  The customer did not trust the company's diagnosis, therefore it was offered to let the ***** dealership determine the cause. At this time the company has exhausted all measures for a resolution. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23121284
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Express oil change on ************ in **********, ******* again for the second year in the row continue to fill washer bottles and vehicles with water instead of actual windshield washing fluid with antifreeze Today, January 19 at 7:30 PM I attempted to use the washer fluid on Highway 431 north and ********************* where it immediately froze my windshield on contact They have done this before and they continue to do it at different locations This can cause a serious accident and or death because you cannot see an inexperienced operator wouldve had a serious issue. Have they been driving thisvehicle today? They need to be investigated. This is a continuing issue and I just noticed another complaint where they gave some half witted response saying that their mixture or something didnt work at one of their locations

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since ***** purchased, they do not put de ice in water bottle.I was driving 40 miles an hour, it was 28 when I used washer it froze the windshield blinding the view.Could have caused a wreck.They only put water in the bottle now even during freezing time of the year.Also the ************************************* Does not even know how to check oil

  Business Response

  Date: 12/13/2024

  The issue was the washer fluid was not filled up because the pump was not mixing correctly. This was explained to the customer and he was fine with the explanation. 

  FYI ***** ******** is not the correct name of the individual, his actual name is *** *******. Quote "I made the name up so it didn't get the store in trouble."