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Business Profile

Computer Dealers

GigaParts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Reviews

Customer Review Ratings

4.31

Average of 59 Customer Reviews

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Review Details

  • Jonathan W

    Date: 04/10/2025

    Jonathan W

    Date: 04/10/2025

    I recently placed an order on the GigaParts website where all items were listed as in stock and available for immediate shipping. Unfortunately, the experience did not align with those expectations.Due to an apparent issue with their system, I was informedafter placing the orderthat I would need to pay separate shipping fees if I wanted part of the order sent immediately, or otherwise wait for the remaining item to arrive. While I appreciate that a representative reached out to explain the options, the proposed solutions placed the burden on me as the customer to resolve a situation caused by the websites inaccuracies.After calling to discuss further, a compromise was reached, though I believe more could have been done to rectify the inconvenience. Ultimately, I had to purchase certain items from a competitor due to time constraints, which was disappointing given my initial decision to support GigaParts.Should the company take further steps to make things right, I will gladly update this review to reflect that.

    GigaParts, Inc.

    Date: 04/24/2025

    We sincerely apologize our employee did not handle our inventory issue, and the options available, with your order in the correct way. Thank you for speaking to our Customer Satisfaction Manager. We do hope we have an opportunity to serve you in the future!

  • Hylan B

    Date: 03/17/2025

    I want to update my review of 02/24/2025. I was contacted by a service manager (Sue Stephens) shortly after this posting. She provided me with a RMA and shipping label to return the antenna for replacement. She kept in touch during the entire process and I received the new replacement.

  • Hylan B

    Date: 02/24/2025

    I purchased a Intellitron TA-1317 telescopic antenna at Hamcation 2025 in ******* *******. I discovered that the 3/8-24 thread mount is defective and would not allow attachment. I filed a request for replacement and received a service ticket number indicating that a return label and instructions would follow by separate email. Two weeks later, I have not received that email.I have found it impossible to speak with anyone whatsoever from the company. None of the extensions are answered, and multiple requests for a call back are ignored.

  • Christopher C

    Date: 02/18/2025

    We researched a 3D printer, and a customer recommended the Bambu unit. We did had an issue at start up when an unmarked shipping part was left in place, and caused damage to the head. Giga Parts supplied a new head under warranty and advised the manufacturers of the issue. *** ******** was awesome in helping to get this resolved in a timely manor. The Bambu unit is a very good value, easy to set up, and was producing parts with a few hours of receipt.

  • Keith B

    Date: 01/18/2025

    I would like to give my appreciation to *********. I previously did not order the correct battery and charger. It took some time, coordination and their assistance to me to ship back the battery, for the exchange. Thank you for your time and professionalism.

  • Josh D

    Date: 01/11/2025

    Caution they send a separate email after you order to confirm signature so if you don't check that certain email frequently...if I ordered it why do I need to confirm it !!! cost me money and delays in production for my customers. And to help with this I will also be giving this wonderful ****** review based off my experience as a olny one time customer from here on out . Your Team has a Wonderful Business strategy.. A learning experience I will sure will be advising on my socal platforms and personal interactions to others, about your ** for anything. Your lack of experience running a ** has cost mine .

  • Toby R

    Date: 12/23/2024

    I have only used online ordering but hope one day to visit the store. All of my purchasing has been for Ham radios and accessories. All orders were correct, shipping was fast and free, and If I had any questions, they were answered promptly. There are few amateur radio stores left anymore, for them to have survived should be a testament in itself. Thank you GigaParts! KO5T

  • Ricky M

    Date: 11/15/2024

    Good **** helped me make my choice of an antenna thanks

  • Richard L

    Date: 10/25/2024

    I thought the process was quick and easy to iunderstand.

  • David C

    Date: 09/29/2024

    One of the more honest business I have ever had the pleasure to deal with.

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