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Average of 25 Customer Reviews
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Review fromRonald K
Date: 03/29/2025
1 starI have been a member of Redstone FCU since 1966. Then it was a Bank on the 2nd floor of a wooden building formerly a barracks. I had Fraud on my account on 21 March, 2025. I noticed the Fraud and called Redstone FCU. Rather than making my Debit Card non-active I was given the opportunity to drive to ********************************* and get sufficient funds needed until a new Debit Card could be issued. Redstone FCU always suggests Go to one of our Branches and get a Debit Card. I live in ******, *****. In the past a Debit Card would be ordered and ***** would deliver the Debit Card for a Fee of $35. That fee has now been increased to $40. In the past I always paid the Fee for expedited service. The opportunity to pay the $40 was never provided!!! Someone decided to to use ****. I received an Alert on Sunday, 23 March You card is on its way! Its Saturday, 29 March. Just finished talking to Redstones *** that manages Debit Cards. **** You should receive on Monday, 31 March. And if I do not receive? **** Call us. Ended call saying this is my worst experience since 1966.Review fromHolly N
Date: 03/26/2025
1 starHolly N
Date: 03/26/2025
This company stole tons of money from me on a car loan they claimed I was delinquent on. I have a payment confirmation on March the 4th & was told a payment confirmation and number means nothing. They repossessed my vehicle today, a month after my payment. I had no idea why. I have never had a vehicle repossessed & I pay my bills. This company does not care. What so ever. This is absolutely horrible company. They had defaulted my payments into a savings acct that I did not open on March 4th. $1889.94 towards loan payments, defaulted into a saving that THEY DID. Today March the 26th; they repossessed my car saying I was behind. I am absolutely mind blown. I am a single mother of 3 and have never felt so unheard. Not to mention after it was established that the $1889.94 was moved over to the actual loan from the savings acct (that ********************** put it in) , then proceeds to charge me $575 for the tow truck, $140 to the tow yard AND now that they have all this money the tow yard they use will not release my car until 9am tmro morning. Actual CROOKS. Do not bank with these ppl.
Redstone Federal Credit Union
Date: 04/01/2025
Hello *****, Thank you for sharing your experience with us. It is very important to have feedback regarding our member interactions. We strive to provide our members with outstanding service and support. We welcome you to contact us directly if you have any questions or concerns about your auto loan. You may contact a member of management at ************.Review fromJules S
Date: 03/17/2025
5 starsJules S
Date: 03/17/2025
Banking/financial institutions aren't the best in general, but this has been by far the fairest I've dealt with. I have checking and savings accounts, as well as loans. I like them enough that I continued banking with them even when I moved out of state. The reviews here reflect a lot of disgruntled people, and I'm not saying they didn't have these experiences, but I just don't think it reflects the experience the majority of customers have with **********************.Redstone Federal Credit Union
Date: 03/18/2025
***** Thank you for your review and sharing your experiences with us. We appreciate you maintaining your membership with us after your move and hope to continue helping you with your financial needs in the future.Review fromAndy H
Date: 12/19/2024
1 starAndy H
Date: 12/19/2024
This place is terrible! Unprofessional, incompetent and straight up lying to s**** you over at the end. Be careful especially with mortgage and other loans here!!! Apparently they don't care about the well being of customers,only about themselves to pocket whatever they can get from the real people. Do yourself a huge favor and take your business/money elsewhere.Redstone Federal Credit Union
Date: 01/03/2025
Thank you for your recent BBB Review. We value member feedback to help us evaluate our processes for opportunities to improve. Please contact us with any questions or concerns regarding your accounts. A representative will be happy to assist.Redstone Federal Credit Union
Date: 03/03/2025
Thank you for your review and for speaking with us concerning your loans with Redstone. We are sorry for any negative experiences you have had in the past. Based on our calls, we look forward to having you visit a branch and sit with a MSR to discuss your loans in more detail. If we can assist in any way prior to that visit, please do not hesitate to contact us.Review fromKaterina F
Date: 12/19/2024
1 starKaterina F
Date: 12/19/2024
This company is a big PC of s*** !! STAY AWAY !! My father bought me two cars through this worthless company. The payments have never been missed never late in fact payed before due. My farther passed away 12/04/24 and this sorry a** company refuses to let me keep my vehicles. Tells me I have 60 days to pay $53,000.00 or my vehicles will be picked up they would sell them and come after my fathers estate. There manners towards someone who has lost a loved one is worthless!! There is a b**** in the ********** AL office named ***** that b**** needs her a** fired !! She is the worthless so called human I have worked with I would call the dumb b**** a MONSTER!! SO STAY AWAY FROM THIS WORTHLESS A** COMPANY IF YOU DONT WANT YOUR S*** ****** UP !!Redstone Federal Credit Union
Date: 01/06/2025
Thank you for your feedback. We take it seriously and will use this as a coaching opportunity to improve our service moving forward.We apologize for any confusion regarding your fathers car loans. To clarify, when the borrower on a loan passes away, that loan is in default, and the lender may exercise certain actions allowed under the loan agreement or applicable law in order to recover the debt (e.g., repossession of the vehicle, filing a claim against the estate, etc.).To avoid those actions, you do have the option to pay off the loans in full, but you also have the option to refinance the loans through RFCU or another lender of your choice.Due to the exceptional difficulty of a loved ones passing, we provide time for the heirs to resolve a deceased members debts prior to taking action. However, there are legal requirements regarding timing and recovery of debt that prevent us from delaying inevitably or allowing the loan to stay in the deceased borrowers name.Again, thank you for your valuable feedback. Please do not hesitate to reach out with any questions. Once you determine how you would like to proceed, we will be happy to assist in whatever way we can.Review fromAustin A
Date: 09/18/2024
1 starAustin A
Date: 09/18/2024
Came to my office to offer a credit card machine never informing me they were going to check credit score. Well things didn't work out and I was unable to use them which was fine but when seeing my fico score, I took a pretty big hit because of them unbeknownst to me. Then when calling them no one could help but keep transferring me around. As a small business I would not use them.Redstone Federal Credit Union
Date: 09/19/2024
******, we are sorry for your experience. Please contact our ***************** and ****************** at ************ and a representative can assist you further.Review fromHoney T
Date: 08/31/2024
1 starThis company isn't recommended to anyone. My mom had an auto account with them and they're saying she's missed payments. How? The account was on autopay and miney accessible Then they closed it and sentthe account to collections. The vehicle was nearly paid off and this happened. Fraudsters at their best.Review fromWilliam F
Date: 08/21/2024
1 starThese people helped jegs.com steal $568.96 ( they waited 2 months to to pay for something I never bought) of my money and then made me proove I had not got anything from jegs.com. they all made money off my money, where is my cut of the interest off of the money. These people are thieves and someone should see them and make them stop stealing from their members. I'm looking for an attorney to protect my interest in this matter.Review fromM. S
Date: 06/01/2024
1 starM. S
Date: 06/01/2024
There was fraud on my account years ago and I knew who did it. Redstone would not confirm the name so I could press charges or press charges on my behalf. They also would not give me any documentation confirming the transaction was fraud so I closed my account. Fortunately, my situation was less than $900 and they cleared it from my account prior to closing. Years later a similar situation with the same person committing fraud on a family members account, over $38K stolen. Redstone suggested asking the criminal to return the money. Redstone has proof of the fraud and they refuse to report it to the authorities. Why do they continue to let people get away with committing fraud and not reporting it or pressing charges? That means no members account is safe because they dont hold any of these criminals accountable for their theft.Redstone Federal Credit Union
Date: 06/03/2024
Redstone Federal Credit Union (RFCU) takes all claims of fraud seriously. RFCU has worked for years to develop proactive and cohesive relationships with our law enforcement partners in the pursuit of anyone attempting to defraud our members and our organization. Of course, each situation can be different and is investigated independently. If you would like to speak directly regarding your situation, please contact us at ************ and ask to speak to our **************** Team.Review fromPaula C
Date: 05/20/2024
1 starPaula C
Date: 05/20/2024
My husband and I have been paying a little extra every month to got our loan paid and today I got at letter stating theyre going to charge us more interest. What a joke!! Very unhappy. Did not even want to give any stars but would not except my reviewRedstone Federal Credit Union
Date: 05/21/2024
Thank you for you feedback. Please call us at ************ so we can look into what's happened with your loan.
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