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Business Profile

Hair Products

The Mane Choice Hair Solution LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    so i placed an order on 3/20#****** I just want my product and not a refund. I contacted the company when it was 2 weeks, and they told me there was a delay. I on the website, its says nothing about delays 2 the company took my money.If you know there is a delay you shouldn't be selling products its fraud. So I reached out again its 3 weeks now and was told to wait 30 days. WHY IN THE **** SHOULD I WAIT 30DAYS FOR MY PRODUCT YOU TOOK MY MONEY WITH NO PROBLEM WHEN THE ORDER WAS MADE. I WANT THIS ORDER TO BE REORDERED BY THE COMPANY AND THE PRODUCT RUSHED TO ME . THE CUSTOMER SERVICE IS AWEFUL. I ASKED FOR A MANAGER 6XS AND HAVE HEARD NOTHING .GIVE ME WHAT I PAID FOR

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for various hair products totaling $55.96 on February 25, 2025. Nearly a month has passed, and my order has yet to be shipped. I received a refund of $44.97, but they retained $***** because two of the three items I ordered were discontinued. They were supposed to send the Oils Of Africa Madagascar oil, but it has not been shipped.I have been a customer of Mane ********************** for years and Ive never received such poor service. They have my ***** and never shipped my package. I will also be filing an complaint with the *********************** of ** if this isnt resolved.

    Customer Answer

    Date: 03/24/2025

    After 30 days, they finally did issue the refund please close my dispute.

  • Initial Complaint

    Date:01/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place my order on January 12, on January 13th a shipping label was created and since then there have been no updates on my order. I have reached out to customer service but they have not provided me with an update on my order. I have not received the product and have not been given a resolution so I would like to be refunded now.

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product smells rancid. I emailed photos of the product to The Mane Choice and their customer service was unhelpful with the matter. I purchased the growth hair oil. The seal was partially off and I believe it just went bad. Im merely asking for a refund!

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 9/10/2023. I have still not received the product I purchased. I requested a refund on 10/16 after reaching out for information about my purchase and being told that there is an issue at the warehouse. I have not received any further correspondence or a refund or the items purchased.

    Customer Answer

    Date: 10/29/2023

    I did receive a refund from the company, I am satisfied with the resolution of this complaint 

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently made a purchase from this company on 12-30-22 #****** I have received nothing. They sent a replacement order #****** still nothing. I get the same email about things being out of stock then they say its back the its not. Honestly this company is just taking money from people and never giving the products. I dont even know how they are operating with all of the complaints and bad reviews.

    Business Response

    Date: 03/27/2023

    Hello ***,

    We have created a replacement order but due to inventory shortages, we are currently unable to fulfill your order.

    To ensure a resolution to your concern, we are refunding your order to the total of $116.91. Please allow 3-5 business days for the refund to process to the original method of payment.

    As well, below you will find a coupon code for your next order for 30% off your entire order.

    ***************************************************************

    Thank you,

    The Mane Choice

  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on their website on November 25th, 2022 for hair products totaling ***** today is January 19th and my products have not been shipped. This business needs to be looked into for business practices based on the fact they advertise a sale knowing that people are going to shop they take their payments right away and takes it looks like months to ship your products in the meantime you have no products and they have their money. I have had to reach out to them a couple of times before receiving a response that they are receiving higher than usual volume and are working hard to get my shipment out. I really dont believe it and it seems like tactics advertise a sale get customers money, delay shipments and after months customers ask for refund and they take probably a month to give refund . I dont want a refund I want my products. I really think they should not charge customers accounts until they are ready to ship items . Taking my hard earn money and taking months to ship products seem unfair to me.

    Business Response

    Date: 01/25/2023

    Hello,

    We have reviewed your order, and it shows that it has been fulfilled and shipped.

    There was an item on your order that had been discontinued so we had to remove the item in order to fulfill it.

    You are able to find your tracking information here:

    **************************************************************************************

    Thank you,

    The Mane Choice

    Customer Answer

    Date: 01/27/2023

     
    Complaint: 18838956

    I am rejecting this response because: a shipping label was created on January 12th and today is January 27th and my correspondence from Manechoice is that the package was shipped but not picked up and they will get back to me with a status . Im totally amazed in time frame that as of today weeks after shipping label was created it has not been picked up. It is going on three months and I dont have my shipment: This is no way to run a business. 

    Sincerely,

    ***********************-leader

    Business Response

    Date: 02/08/2023

    Hello,

    We apologize, our shipping partners picked up a lot of shipments and did not scan them, but they are indeed on their way. 

    We have refunded order S#****** for $50.01 as there is no updates on your tracking information.

    Thank you,

    The Mane Choice

     

    Customer Answer

    Date: 02/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************-leader

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10 December 2022 I placed an order for $113.97, and paid for expedited shipping. I got an email on 20 Dec saying it was shipped and a DHL tracking number. Then later got a **** tracking number saying waiting for delivery. I have tried calling and always get sorry no one is available, 6 emails with no response and 4 on their website. Now going through my bank to dispute the charge. This honesty seems like a scam site and not real.

    Business Response

    Date: 01/17/2023

    Hello,

    We have no record of this order for The Mane Choice with the given information.

    If further order information could be provided, we can investigate further i.e Order Number, a different name on the order, etc.

    Thank you,

    The Mane Choice

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 11/25/22 for $37.41 Order S#****** Called on 12/13 to cancel order after I hadnt received it; requested confirmation email outlining cancellation; received nothing Email correspondence began 12/20 and is still ongoing Requested refund SEVERAL times; tracking even shows that the products ordered have not left the warehouse; yet, Im told that a refund cannot be issued because the products have shipped; I sent them proof that the products are not shipped; then Im offered another explanation that says the products are waiting for shipment; told them to keep it and issue a full refund; they refuse

    Business Response

    Date: 01/05/2023

    Hello,

    Due to the high volumes of our Black Friday, Cyber Monday sales,shipping times were delayed and took longer than normal. In addition, some items went out of stock and were being restocked. Once all items were back in stock,the order was shipped out. This specific order was delivered to the customer on December 29, 2022 by **** as seen in the attached photo. In good faith, the company has additionally refunded the full amount of the customers order.

    Regards,

    The Mane Choice

  • Initial Complaint

    Date:06/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2021. I totally had an issue with receiving my order with several missing products! I contacted the company to send my products or refund back to me. The company did not respond to me after a month so I contacted my bank to dispute on my behalf. My bank dropped the ball on my dispute and ended up closing out my dispute! It took 3months for them to conduct a dispute and sided with the company claiming there was no error. However I have email from the company stating that they owe me money. So how is it my money has still NOT been refunded to me. That is a whole another story that I have to file a complaint with them as well for how they handled/did not handle my dispute as their customer. After all, this company completely without a doubt owes me money! So allowing time for the company to pay me back and/or allowing time for my back to get my money back. The company did end up responding back to me stating that the $657.14 was to be refunded to me and that I needed to contact my bank. I contacted my bank, they advised no pending chargeback or refund being processed. So I open up another claim with my bank. I also contacted the company asking for evidence of the chargeback being processed. The customer service rep told me the charge back request was denied. They said they would re order my products. I was so exhausted with the back and forth for several and several months with no resolve, I said ok send my stuff then. I originally just wanted my products shipped/replaced in the beginning so I thought the issue was going to be resolved until I didn’t even receive that order! Per tracking info it stated my order was cancelled by the company. I contacted the same customer service girl Abby via email and she said the items were out of stock and my money was then going to be refunded . It is now June/July of 2022 and I have not received my full refund or products in place of what was missing. At this point a long time ago this has been FRAUD on the company’s

The Mane Choice Hair Solution LLC is NOT a BBB Accredited Business.

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