ComplaintsforLanders McLarty Dodge Chrysler Jeep Ram

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a used ****** Murano from Landers ******** Dodge. Just over a month after we purchased the vehicle I received a call from an investigator with our local police department. He stated that the dealership had reported the vehicle stolen. The car was purchased for my wife. We have 2 children, one 5 and one newborn. I am now terribly concerned they will be pulled over and treated as if they are in a stolen vehicle. I am appalled that such a mistake could occur when I was given a bill of sale and title application at time of purchase. However, this was not terribly surprising considering the underhanded tactics used by salesman and finance managers during the purchase. I was shown one price for the vehicle and then given a price that was over a $1,000 increase because they stated it wouldn't require as much income verification. The finance managers showed me a price for gap coverage and after declining they magically came up with a lower price that included gap coverage. We have also discovered several issues with the vehicle that should have been pointed out such as the windows being off track. Since our purchase I have received 2 different letters from financial institutions where my credit was run stating they were unable to fund the loam due to the sales price being to high compared to actual value. This confirmed to me I was misled when the sales manager told me he was doing the best he could on price.Even with all of the issues surrounding the sale, I agreed to the terms and do not hold the dealership responsible for those issues as I know that goes on at many dealers. However, the level of negligence it takes to report a vehicle you sold to a customer stolen goes far beyond my ability to comprehend.

  

  Business response

  01/22/2024

  We have spoken with the customer and got a full understanding of their frustrations and concerns. We apologized for all of the miscommunication and misunderstanding during their process. ************** expressed that he loved the staff and appreciated the phone call from the dealership. We offered him to come in for us to look into the window issue that he is having on his vehicle, he wasnt expecting that and was excited to hear our offer. He only wanted his concerns address, because he felt ignored after he sent an email in on the website and didnt get any response. ***** is happy now and looks forward us getting him into the service center.  He is Scheduled to come in to the service department on 1/24/2023.

  ******************************;

  Executive Coordinator

   

• Initial Complaint

  11/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I Bought a new truck from landers Mclarty and they had me send $5473.69 for taxes and when i got my paper work back [ which was late and I had to pay a late fee to the ***** they sent me a check for $4384.17 made out to ******** DOR and they said they would refund $1089.52 but I have never got the refund and I have called about 20 times and they alway put me in a voice mail and have never returned my call

  

  Business response

  12/06/2023

  We have spoken with customers 3 times about this refund and explained to him what the refunds are and how they are distributed. The $4384.17 check, made out to the ******** ********** of ******* was sent to the customer to take care of his fees for ********. The check for $1089.52 was sent to his new lienholder as required as the lienholder included that in their funding. As a result, the customers payoff on their new loan was reduced by the amount of the check. As I mentioned earlier, this was explained to customer. These checks were cut and sent on September 5, 2023. I have included copies of the checks for verification.
  
  Regards, 

  ****************, ******

  Customer response

  12/12/2023

   
  Complaint: 

  Who did you call as the only person that I got any kind of answer from was ***********, and he said he would check into it and he couldnt get an answer for me. I will have to check with the credit union to see where that money went canceled. Check would be nice to prove that you actually sent it.

  
  ***************************

  

  Business response

  12/20/2023

  We attached copies of both checks that were sent in reference to this case in our original response.  The refund amount of $1089.52 went back to the bank the vehicle was financed through which is standard practice. The copy of the check shows that as well.  I apologize that the communication was not clear in the beginning and your experience was less than top notch from beginning to end. We always want to give great customer service.  We have taken this as an opportunity to coach and counsel our staff, so that we continue to grow and improve.   

  Kind Regards,

  ******************************

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had my warranted vehicle in this shop for over 3months without the work being completed & now my warranty company has sent my brand new $6,000 motor going on 1 month now and it is being held by this company who refuses to fix it and has been contacted by all parties to do so. I have been lied to for over 3months with different excuses each time Ive contacted them about my vehicle, they have had my property far too long. I am being taken advantage of due to the fact that I work long hours & have also lost a lot of money without my vehicle. This company has withheld my property & every week makes up a new excuse as to why my motor has not been installed. As of today it has been almost 4months that I have not had my vehicle, its business practices are very fraudulent & Ive been given several dates for job ***************** have yet to keep any of them. I have spent over $4,000 in rental car ********** I feel I should be reimbursed for time lost & money unnecessarily spent each day that passes.

  

  Business response

  08/04/2023

  The customer's vehicle service was completed, and the vehicle was picked up on July 31st.  As of today, the customer appears to be happy with the service that was done on the vehicle.

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 7, 2023 I purchased a 2022 Jeep Grand Wagoneer from Landers McLarty Jeep Dodge ***** After making the purchase hours later while driving home the same day I contacted one of the reps at the office to let them know that there was an issue with the screen in the Jeep. The screen would be glitching in and out and unable to make any changes that you need (if you are familiar with the Wagoneer you know the screen control EVERYTHING) well I was unable to reach anyone or did I get a call back. The next day my husband took off from work to go back and explain to them what was going on. They sent the truck to back and within minutes they came back and said the screen needed to be replaced and that they will order part and it will be in Tuesday June 13. Well June 13 came no call or follow up from the salesman or anyone at dealership. So on Friday June 16 I decided (because I havent heard from anyone) to stop by and check status of part because we were getting ready to travel the following day because my child is on a traveling track team. I stopped by the part office and nice gentleman ***** asked how he could help and immediately got someone to check status of part and after back and fourth unable to locate a part and finding out a ticket was created there was no exact date on when the screen would be in but was estimated at June 22 but the rep that told me that also explained to me that he cant promise that it will be that day. I instantly got upset and stormed out of the business. For 1, Not only did I just pay over $80,000 for a truck I can not drive these people lied to me when I could and should have just returned the truck to the business the next day. And 2, Two weeks before this I just bought a brand new 2023 Dodge Charger from these same people. Thats over $120,000 that I am spending with a company that obviously dont care about their customers and just care about a dollar. I am embarrassed, frustrated and regret this making this purchase.

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Daughters vehicle a Jeep Grand Cherokee was brought to Landers ******** Jeep on University Dr for a unknown engine problem - after 4 days the dealership informed ** the ***** WAS LOCKED UP!! after contacting the dealer we purchased it through and our insurance we were then called back and told " Oh the motor is not locked up its just the starter"!! and it will be 2300$ to repair !!!!!!!!!!!!!!!! they also said the starter was 500$ - so i went down to Advance and purchased a new starter for 245$ -- delivered the starter to the ************ and told them i need the bad starter for the core charge-- NEVER GOT IT BACK!!! now my daughters car has multiple CHECK ENGINE warnings on - the remote start does not work AND NONE OF THE BUTTONS ON DRIVERS DOOR WORK!!! Does your techs have a CLUE about how to work on cars!!!!!!!!!!!!!!

  

  Business response

  05/23/2023

  This complaint is for Landers McLarty Dodge Chrysler Jeep Ram (CDJR), not Landers McLarty Chevrolet. Please advise the customer to reach out to their dealership as we are operated by seperate individuals.

  

  Business response

  06/02/2023

  We currently have customers vehicle in our service department being repaired and they are in a rental vehicle.  As of 6/2 the customer seems to be pleased with the service, we are providing to service their vehicle.

• Initial Complaint

  03/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a car from Landers ******** DCJR in **********, ** the first week of march. I had not gotten my loan information in the mail. I reached out to them and a day later they called me to come into the financing office because the bank (Chrysler capital) would not allow them to sell me the car for the price entered on the computer and stated that the used car manager "typed it in wrong" when really I feel as if they were making me purchase for more than it was worth. ************** is the person I spoke with and he had all the papers ready to resign when I got there after work on 3/22. He stated I now had a "free" warranty tacked on. I assumed the monthly payments would go down if the car was now sold for ****** instead of ******. My monthly payment went down 1$ because of the "free" warranty. I feel like I was lied to because I was told the bank was making me have the warranty on my car but I have full coverage insurance and they did not require me to have one when I first signed the papers. I was told I could not keep my car if I did not agree to the warranty. I feel as if they are making me pay for their mistakes. I wont be making any more purchases from them and definitely will not be using my warranty. I do not expect this to be resolved due to me making the mistake of signing the papers but I do want to warn others about my experience and hopefully stop this from happening to someone else. I would like for them to know I know they lied to me. If the business contacts me i do want it to be the manager of Landers McLarty not Don ***********

  

  Business response

  05/19/2023

  ************ spoke with the owner ***************************, and he upgraded the warranty to a bumper-to-bumper coverage.  ************ was happy with the resolution provided.

   

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle to this establishment with the complaint that it would stop within approximately 15 min of driving while driving it would cut off. I I also explained to ***** that this problem was one that this model seemed to have in the entirety of the year make and model according to much research and many attempts at repair from local professional mechanics. I was told by ******* Dodge Haely it needed a battery to be diagnosed by the service team lead by service manager *****, now terminated. I authorized a battery only. Folowing the battery of $489, I was told it needed other repairs to fix the issue totaling a sum of approximately $2800. Non of which were approximately $800 in breaks. Upon payment I drove approximately 1 week and the issues returned. I called back to inform them of the issue and I asked them to make a note of the issue and I would bring the car back within warranty for I did not have any other transportation and the issue was happening ever so often but would start as it had before their service. Within 2 months the car completely stopped. I couldn't afford towing due to having to possibly having purchase another vehicle for work. I called again to inform service of the same issues. I was told that the service is warranty for a year and I could return in that time with no issues. I returned approximately dec 27 2022 had vehicle towed only to be told that the vehicle cant be fixed. Upon new diagnostic of battery, alternator and wiring where unrepairable through Chrysler Dodge. These are most likely the initial issues that were not attempted from my first service for they are issues that if fixed would more likely remedy the intial problem of stopping while driving. I asked for the original receipt of diagnostic of which I signed for authorization. I was given a different document with repairs that I did not authorize and non of which would fix the initial complaint. The new documentation shows that the car was not diagnosed or no issues had been found or noted. After market parts with no warranty were used as per ***** the service manager. The parts have no way to be verified by receipt, warranty, purchase location or serial #. Also things I did not authorize and not having anything to do with my complaint such as front and back breaks and an oil change were added to the unauthorized diagnostic totaling approximately $2800. Service advisors were added to the new unauthorized diagnostic that are now fired or I never spoke to. I was taken advantage of by this dealership. They created a bill of $2227.49 in labor w/ approximately $400 of unwarranted un traceable parts with no shown inspection of diagnostic problems or issues. They created an unauthorized bill of $2800 of repairs non of which can be identified as resolutions to the initial complaint. To only be told now that real diagnostic or latest diagnostic is not something they can fix.

  

  Business response

  01/16/2023

  ******************* brought her vehicle in about an electrical issue. Upon inspection, we found the **** wrapped in a plastic bag with moisture trapped as well as aftermarket wiring issues around the engine bay which has caused an electrical short. We made the decision to not attempt to fix the vehicle due to the risk of the unknown.  After advising ******************* of this, she then stated that all the money she spent in February and **** miles ago was not approved and we performed the work without her knowledge. We advised ******************* that we have text messages of her knowing the total cost of the repair and approving. ****************** advise us that she a new battery so we advised her that if the electrical concern was repaired that we would replace the battery out of goodwill since the battery had no warranty do to the **** and aftermarket wiring causing the battery to fail.  ******************* requested the service history of the vehicle in which we have provided.   If ******************* provides us with a receipt show that the **** and wiring has been repaired, we will replace the battery.  

  Customer response

  01/23/2023

   
  Complaint: 18689731
  
  I am rejecting this response because:
  

  1. There was no original inspection noted on my first repair.

  2. I didn't approve any repair except the battery to be replaced to diagnose.

  3. The 1st diagnostic shows no diagnostic or no repairs needed.

  4. The repairs that were done where not repairs needed to fix the problem that I stated that I was having

  5. I did not ask for the repairs that were done to be done as is stated on the reciept

  6. I asked for all notes of contact on the issue to be revealed I was told by ***** that he could not give the notes of contact and he did not have them ( where are all notes/text all contact records for calls appointments ect made about the vehicle it should be in the history if he has text to prove it why weren't they given to me when I asked. I can have a call log pulled from my mobile carrier showing all attempts to contact about the issue within 1-2 weeks of the continued problem and certainly within warranty of 1 yr 

  7. I called within 1-2 weeks approximately of receiving the car after it was supposed to be fixed stating that the issue was still there

  8. I was told that I could schedule an appointment to bring it in

  9. An appointment was scheduled however had a scheduling issue and could not make it

  10. I called back to reschedule and was told to bring it in when I can yet however, it was under a 1 year warranty not to worry

  11. I asked the service advisor to make a note that I had called and that the problem still continues I was again told not to worry because it was under warranty 

  12. I returned the car for the same issue of (car stopping while driving) not an electrical problem however the battery was also not holding a charge.

  13. I learned when I attempted to return the car that it had a battery that was not holding a charge

  14. I was told by ***** that in order to diagnose the same issue that I would need to allow them to replace the uncharging battery because it was under warranty with all the previous work and that it would not be honored if I had it replaced by another mechanic/ person

  15. The second diagnostic does not state that a bag was placed over anything at all. I have not had any other mechanic or any person service or tamper with this vehicle 

  16. There is no proof that anything was serviced on the vehicle 

  17. I asked for parts part #s receipts and warranty of all parts that were placed on the vehicle 

  18. ******************* me he doesn't have them , some are after market, and he has no way to trace the parts that I have paid for and that I should just take his/ Chryler word that they are there

  19. ***** makes a point to state the miles added after first supposed repair as if I am not within the stated warranty and as if he has no notes that I called 1-2 weeks to report the continued problem. Notes appointment and calls should have been recorded and readily available to show my due diligence on the issue although I was still within warranty 

   

  
  Sincerely,
  
  *******************************

  

  Business response

  01/25/2023

  After reviewing all the documentation related to ************, we will offer to replace the Battery at no charge. all we would need is the battery that is in the vehicle currently returned to us so that new battery can be obtained.  This does not include any diagnostic needed to evaluate what the underlining electrical issues are that is causing the battery to drain and short out.  We recommend having the vehicle taken to a shop that specialize in electrical repair.
  
  Thank you...

  Customer response

  01/31/2023

   
  Complaint: 18689731
  
  I am rejecting this response because:

  I still maintain all issues as described on the previous complaints as described in both complaints I have written here. In first direct complaint to Chrysler upon second inspection w / ************ asked for a battery replacement and I was told no. However upon the original no,  I began to do research by speaking with another outside mechanic and asking for the initial inspection paperwork entered w/ Chryler ( parts, part #s, warranties, initial inspections, call ins, previous appointments, etc) I then saw several lapses in professionalism and due diligence on the repair of my vehicle . The issues I have found have lead me to belive I was taken advantage of in this process. There was no initial inspection done according to the paper work. If an inspection was done there is no diagnostic shown . The work that was done was not diagnosed and not authorized. The work I was told to have been done does not fit the initial problem I stated. The work that was done unauthorized can't be traced, through warranty, parts, serial numbers etc. Therefore,  all of my complaints stated here through BBB remain the same. I will not accept a battery because upon further review and research I have found  a significant amount of fault and mishandling of my case. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  01/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Please see the written complaint against ******************************* Dodge Jeep at **************************************** in the uploaded documents.Briefly - I am representing my 83 year old mother, who is overwhelmed by this issue. Landers replaced my mom's transmission with a refurbished transmission provided by her warranty company, **************** in June 2022. This is after they charged her $3,000 for a solenoid replacement in May that did not work and was not covered by warranty. We also had to pay $1,400 for the labor on the second repair when they removed the old transmission and replaced it, as *** only covered 8 hours of labor and we had to pay the rest. We now have $4,400 in a transmission that is no good and being scrapped. Landers agreed with the *** terms to send back the bad transmission in exchange for the refurbished one. They failed to do that. *** has agreed to send a second transmission to replace the defunct refurbished one under the condition that they get the old one back. Landers has no record of sending it back, but claims they did. Since Landers no longer has the old transmission to return and no proof that they returned it, *** will not pay for a replacement. They have decided to have stand off with *** and my mom's car is held hostage. They do not offer a loaner vehicle and will not let us know when we can expect to have the car fixed. I could go to the ** in person, but it will do no good since they blame her warranty company for their negligence. They neglected to keep records of the delivery and want everyone to accept their word that they think they sent it back. They admit to having no records of shipping or signatures to support their claim. I have uploaded a more detailed history of the whole account in the uploaded section along with invoices from Landers. I feel that they have taken financial advantage of my mother as well. $4,400 could have paid for a brand new transmission.

  

  Business response

  01/16/2023

  We have filed a claim with the customers extended service contract provider *************** to send a replacement transmission and pick up the core.  As of today, *************** has not delivered nor picked up the core.    As soon as *************** provides us with a transmission, we will have the technician replace it.  Unfortunately, the customers service contract only covers a portion of labor and is the customers responsibility to cover what *************** does not.   On the new claim to replace the transmission the customer will not be charged.   We will attempt to reach out United car care again today to see what the status is of picking up core and delivering replacement.   We have attempted to reach the customer but have no response from the customer.

  Customer response

  01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. On 1/17 *********************** informed me that the inspector from the **************** had been there. He said he would contact me as soon as the transmission came in. As of 1/24/2023, I have not received any updates on the situation.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sept 10 I ordered a new key fit my daughter who is at ****. She was stranded and was told to pay immediate $301 that the car key would be placed after I provided my vin. I was also give the name of a mobile locksmith(******) they use since her car was not drivable to make it more convenient. I called on sept 17 and was told the key was to arrive Sept 15 but to check back. I called again Sept 19 spoke with **** explained that I live in Georgia and was trying to handle this for my college student who was without car at school. **** said it could be lost and he would call by Thursday. **** called Thursday said it was lost and they would reorder only to call back the next day and say they has found the key. We picked up the key Friday was give paperwork with the codes and was told to give to the mobile lock ***** so they could pair the key to the car. When the locksmith arrive he informed my daughter the codes given were wrong and we could not use the key and had to pay for an additional key from him to be cut so my daughter could drive her car. He told me that I should call to see if I could get my money back as the key was useless. I called the parts department and was transferred to a young lady who told me the key was considered a used parts and I would not get my $301 back. When I said it was not used and the error was on you companies part and that I should be able to be compensated for not only the extended time but no use if a key with wrong codes ahw said sorry. We dont that and we dont tell people to use locksmith and if you kid car is working drive in here and maybe they can give you the right codes but you will have to pay and make an appointment.

  

  Business response

  10/18/2022

  Our parts manager contacted *****************; she is sending the key back to us and a refund will be given to her.

  ******************************

  
  

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Landers McLarty Dodge Chrysler Jeep Ram Service Department about an issue with my Vehicle's Air Conditioning Unit. The dealership representative told me it would be a 48-hour fix and to bring my car on Wednesday, July 13, 2022. A Diagnostic, Free Multi-point Inspection, and vehicle cleaning would be provided as a complimentary service. I waited one week without a vehicle before I was contacted again with a diagnostic. This placed incredible hardship on my financial status and almost cost me my job due to lack of transportation. I was told I was to pay $3,166.22 to get my car back on the road + an additional $3000 to fix the air conditioning problem with my vehicle fully. I was at my breaking point and paid $3,166.22 on August 1st, 2022, to get my car back with no repairs done to it nor none of the complimentary services being accomplished. I cannot stress how much this ordeal affected my financial status and job security. I have repeatedly called the dealership looking for a manager to talk to; they are always unavailable.

  

  Business response

  08/04/2022

  Tell us why here...

  We addressed  the customers concerns in regards to the vehicles Air Conditioning Unit by replacing the AC Air Compressor.  Unfortunately, the vehicles AC system has a catastrophic failure that requires additional repairs.  These repairs have been explained and provided to the customer who has declined the repairs at this time.    Due to the catastrophic failure of the customers A/C system the manufacturer will not warranty the compressor.  This is the manufacturer’s warranty statement :
  HOW TO OBTAIN WARRANTY SERVICE Where both parts and labor are covered warranty items, repair will be made by any FCA US LLC dealership at no charge. Where parts only are covered, the FCA US LLC dealership will provide replacement parts at no charge. It is recommended that vehicles be taken to the selling dealership or to the dealer who sold or installed the Mopar® part or accessory. However, replacement parts or service under warranty may be obtained from any authorized FCA US LLC dealer. WHAT IS NOT COVERED: Mopar warranties cover neither non-FCA US LLC or non-Mopar Parts, components or equipment. These warranties also do not cover the costs of any repairs or adjustments that might be caused by or needed because of the use or installation of any non-FCA US LLC or non-Mopar Parts, equipment, materials or additives. Mopar warranties do not cover the costs of repairing damage or conditions caused by fire or accident; by abuse, negligence or misuse (for example: driving over curbs, or overloading or racing the vehicle); by improper adjustment, alteration or failure to maintain the vehicle on which parts are installed; or corrosion or damage caused by the use of caustic materials. Mopar warranties do not cover parts installed on a vehicle used for racing or competition, nor do they cover the repair of any damage or conditions caused by racing or competition. Mopar® warranties do not cover the costs of repairing or replacing any part due to damage caused by poor or improper maintenance, contaminated fuels, or the use of fuels, oils, lubricants or fluids of a type other than those recommended in your Owners Manual. Mopar warranties do not cover the costs of damage caused by environmental factors or Acts of God. “Environmental factors” include such items as airborne fallout, chemicals, tree sap, salt, ocean spray and road hazards. “Acts of God” include such things as hail, floods, windstorms, lightning, tornadoes, sandstorms and earthquakes. Mopar warranties do not apply to parts installed on a vehicle that has had its odometer or emissions systems tampered with or disconnected, or that has been declared a total loss by any insurance company, or is rebuilt after being declared a total loss; or is issued a certificate of title indicating that it is designated as “salvage,” “junk,” “rebuilt” or words of similar import. FCA US LLC will deny warranty coverage without notice if it finds that a vehicle is ineligible for warranty coverage because it has been salvaged or declared a total loss as set forth in this paragraph. Mopar Limited Warranties do not cover any incidental or consequential damages connected with the failure of the part under warranty. Such damages include lost time; inconvenience; the loss of the use of your vehicle; the cost of rental cars, gasoline, telephone, travel or lodging; the loss of personal or commercial property; or the loss of revenue. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Your warranties can also be restricted by FCA US LLC, as set forth in the New Vehicle Limited Warranty. If your New Vehicle Limited Warranty is restricted by FCA US LLC, coverage under your Mopar Parts and Accessories Limited Warranties may also be restricted or denied. OTHER TERMS: To the extent allowed by law, any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to the duration of these express warranties. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. These warranties are the only express warranties made by FCA US LLC for Mopar Parts and Accessories. Except where prohibited by law, this warranty is the sole and exclusive remedy. No person, including a dealer or employee of FCA US LLC, has the authority to vary or change these warranties. Michigan law governs this warranty to the extent allowed by law. Interpretation of the terms of this warranty must be done using Michigan law. These limited warranties give you specific legal rights and you may also have other rights which vary from state to state.   MOPAR® BASIC LIMITED WARRANTY Except as noted below, Mopar® Parts and Magneti Marelli Offered by Mopar parts installed by an authorized FCA US LLC dealership, including Chrysler, Dodge, Jeep® , Ram, FIAT® and Alfa Romeo locations are warranted against defects in workmanship or materials for 24 months/unlimited miles for both parts and labor. Mopar Parts sold wholesale to an automotive service facility and installed by a professional technician are warranted against defects in workmanship or materials for 24 months/unlimited miles for parts and up to $150.00 in labor. Mopar Parts and Magneti Marelli Offered by Mopar parts sold over-the-counter for vehicle owner or do-it-yourself installation are warranted against defects in workmanship or materials for 24 months/unlimited miles for parts exchange only. Mopar Parts and Magneti Marelli Offered by Mopar parts replaced on an FCA US LLC vehicle still covered by the FCA US LLC New Vehicle Basic Limited Warranty are warranted for the remainder of the 3-Year/36,000-Mile New Vehicle Basic Limited Warranty, or for the Mopar 24-Month Basic Limited Warranty from the original installation date, whichever is more favorable to the customer. The Mopar Basic Limited Warranty covers the cost of towing a vehicle to the nearest authorized FCA US LLC dealership if the failure of a covered part causes the vehicle to be inoperative. If a Mopar part or a Magneti Marelli Offered by Mopar part is installed in an FCA US LLC vehicle by an authorized FCA US LLC dealer, and if, while that part is still under warranty, it causes other parts to be damaged or to fail, those other parts will be repaired or replaced under warranty, regardless of whether the other parts were covered by an FCA US LLC warranty at the time of failure. These warranties are the only express warranties made by FCA US LLC for Mopar Parts and Accessories and Magneti Marelli Offered by Mopar parts. Except where prohibited by law, this warranty is the sole and exclusive remedy. No person, including a dealer or employee of FCA US LLC or its affiliated corporations, has the authority to vary or change these warranties. Mopar Parts and Magneti Marelli Offered by Mopar parts sold with a separate manufacturer’s warranty are not eligible for the Mopar warranty. Warranty information on these parts is provided with the part or in its packaging. Examples include: Garmin navigation, TomTom navigation, Katzkin leather, Koss headphones, truck bedliners, paint sealant and fabric protection. Includes Sustainera remanufactured parts. EXCEPTIONS: The following Mopar products have time and mileage limitations or warranty coverage that differs from the general coverage
  

  Customer response

  08/05/2022

  I am rejecting this response because: The business still charged me $2,181.73 only to offer a solution that will cost me another ~$3000 + three weeks without my vehicle. This directly threats my livelihood. The only resolution I will accept is a refund of the compressor worth $1,281.73. I paid for the labor put into the vehicle, which is fair. However, as it stands, I paid $2,181.73 for absolutely nothing except a further bill and the dealership gets to keep the part that I paid for? This is not good business practice. If this is not an agreeable arraignment, my company is prepared to get involved in this matter. 
  

  

  Business response

  08/24/2022

  Unfortunately, since the recommended services were declined to repair the vehicle no refund will be issued. 

  Customer response

  08/28/2022

   I am rejecting this response because: it is not fair that I paid for a thousand dollar part, only to be told I need to pay an extra $3000 to get it installed. I want the part refunded. This is thievery, how dare you.

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