Reviews

Review Details

• Review fromJolaynna E

  Date: 04/25/2025

  1 star
  We bought a 2020 ***** Blazer on 3/15/25. Rushed us through the buying process because a tornado was coming, yet made us wait hours for them to clean the vehicle. On 3/26/25 my daughter called to inform them that the air conditioning was not working and they told her to bring it in when she could. She told them she was away at college and had a job after class and they said that was fine. She called again on 4/18/25 and was told to make a service appointment. She took it in to be checked on 4/21/25 and they kept her car because they said she had a small leak but couldnt find where it was coming from. On 4/22/25 they called and told her to pick it up, because theyd have to order parts. Today 4/25/25 they have now told us it would be $1300 just for labor to fix the compressor, not including parts! My daughter is a pregnant, working, college student. Shes barely had the car over a month and had made 1 payment. The warranty she pays extra for doesnt even cover it according to the Service Manager. This is absolutely ridiculous and shady! It is absolutely disgusting that a business would conduct themselves this way.

• Review fromRichard K

  Date: 10/07/2024

  1 star
  In May 2023, the driver mirror was reported inoperable. The vehicle was inspected and part was authorized as warranty replacement. we were advised part orders were still in backlog and may take several months again. We were advised that we would be contacted when part was available. In June 2024 we took the vehicle in for service and inquired whether the back ordered part had been received and available for warranty service claim. June 17, 2024: Service manager stated part was returned because customer did not come in for replacement. It was confirmed by University Kia Service Manager (Rick) there was no record of notification to us that the part was received. Service manager stated that the vehicle was now out of warranty service and that we would have to pay for the part and installation and we could contact Kia Customer Care for additional support. June 19, 2024: We contacted Kia Customer Care (KCC) to initiate a Case #. KCC representative Andrea reached University Kia service who advised of current system outage preventing record access. June 27, 2024: We were contacted KCC to follow-up on claim. KCC agent Rajnick was unable to successfully reach University Kia Service Manager but was advised there was still a system outage preventing record access. August 15, 2024: KCC agent Cassandra contacted us to follow-up. KCC still attempting response from University Kia Service Manager. September 6, 2024: KCC Agent Cassandra contacted us to advise KCC had received contact from University Kia Service Manager who declined to honor warranty repair, not Kia, because customer had not had service from dealership from time of initiated warranty claim to follow-up service (13 months). September 9, 2024: KCC Agent Cassandra contacted us to advise KCC would stand by dealership to not honor warranty claim. Owner was provided address to make further legal attempts to resolve issue through Kia corporate offices.

• Review fromKENNETH M

  Date: 09/19/2024

  1 star
  This is dealership is the worst ever! We went to purchase a car, test drove it and went through the financing process. The handed me both sets of fobs and a thumb drive and registration. I get home put insurance and tag on it just to find out that the thumb drive didn't have ANY of our personal information! It had 4 other people's information on it. Names, addresses, phone numbers, social security numbers, banking information, work information. They start calling and harassing me because the financing company didn't go through. Keep in mind they have already given me all the paperwork. I start getting text messages with telling me that they are going to call it in as STOLEN! They called this morning and wanted to verify the last 4 numbers of the **** It turns out that the *** doesn't match between what I have in my driveway and the car listed on the paperwork!

• Review fromEbony T

  Date: 08/23/2024

  1 star
  Deceptive Practices at University Kia ******* recently had a disturbing experience purchasing a vehicle from University Kia in **********, **, that I believe others should be aware of.On 8/20/24, I visited University Kia to buy a Kia ********* After discussing the terms of the sale, including the price, financing options, and warranty, I agreed to proceed. However, when it came time to sign the final paperwork, I noticed discrepancies between what was agreed upon and what was actually written in the documents.The dealership's representatives assured me everything was in order and that the documents reflected the terms we discussed. Trusting their word, I signed the paperwork. However, after reviewing the documents at home, I discovered significant changes, including the car being a different year and additional money added to the back end of the loannone of which were discussed.When I contacted the dealership to address these discrepancies, I requested to speak with the manager and asked him to review the security footage from the business office, which would clearly show our discussions. However, I was told that the cameras in the business office do not work, which I find highly suspicious.I then asked for a meeting with all parties involved in the deal to resolve the situation, but the manager refused, stating that he had already spoken with the staff and that there was nothing more to be done since I had signed the documents. When I requested to speak directly with the owner, Author ******, the sales manager informed me that I couldnt, as he had already spoken to him about the situation.This dismissive attitude has left me with a vehicle under terms I never agreed to, potentially costing me thousands more than anticipated. I strongly urge others to be cautious when dealing with University Kia to avoid similar experiences.

• Review fromScott B

  Date: 10/25/2023

  1 star
  I called University Kia, ******************* and ***************** nine times today between 1:00 P.M. and 4:00 P.M. hoping to find out the status of a special order part for my 2016 car. I was put on hold until my call went dead or I didn't get an answer. The first time after holding and the phone went dead, I called right back to not get an answer at all. My phone rang until it stopped. I haven't been able to find out any information yet on my part and it is now 4:20 P.M.. Employees act unconcerned about customer needs. You go in with a clean automobile, when it's given back you get grease on door handles and hand prints in and outside of the car. Why isn't a customer car returned in the same condition or better than it was given. Would that be a problems????

• Review fromBrenda W

  Date: 04/21/2023

  1 star
  Turned in my Kia ***** for some what I consider minor repairs. They kept my vehicle for almost three weeks. Their reasoning was they couldn't find parts.....a radio with cd player......anyway, I got my car back and now I have a rear door that won't open . They replaced the mechanism that rolls the window up and down because it had broke. Window works fine. I called and asked for the service person I had been working with to see if I could bring my car in on a Saturday due to me working Monday through Friday. He stated that Saturday isn't a good day to do that. So, I was able to leave work early today and go to the service department. I was told that I just couldn't drive in and be seen, that I would have to make an appointment. I had an appointment three weeks ago and I still didn't get any assistance. They make this mistake on my car but now I have to take time off work to get this handled.

• Review fromChristopher G

  Date: 04/13/2023

  1 star
  I ordered a Telluride from kia.com and when I went down to University KIA to make the purchase, I was told there would be a ********, yes, ******** dollar charge over the ***** I'm a disabled combat veteran and they tried to pull the wool over my eyes. I was hung up on 3 different times by some floor manager by the name of *******. I then talked to her boss who insulted my ability to reason and even spell. ******* even had the nerve to tell me as a disabled veteran that I needed help, completely disrespectful. ***********, whom is apparently her boss insulted me further by explaining the price gouging as "simple economics". I went to college and took economics 101 and in no way is it acceptable to charge someone ******** dollars over ***** *********** explained to me that he had never been to college but had worked in the field for 33 years. 33 years and this is how you treat your customers?? Time for ******* and *********** to retire and find a job which better suits their skills etc, you know, something like a drive through at **********. That way they will have a definitive job expectation. I have filed a complaint through the home office at *** and the BBB, as well as reported it to channel 19 news. I hope they truly get what they deserve and are not allowed to drag ***'s name through the mud here. Shame on you ******* and ***********, I don't know how you sleep at night. Please don't shop here if you're looking for a ******* to ******* Decatur ***.

• Review fromJaccie G

  Date: 03/12/2023

  1 star
  I went into Kia ********************** ********** for the possible purchase of a vehicle. I am not only perplexed but extremely aggravated to wake up to alerts that 8 hard inquiries have hit my credit report when I ONLY gave authorization for 1. I was neither asked/told that my credit would be ran 7 additional times by the sales person or the finance department. Which the finance department should no better than to do without prior authorization. I understand that the ultimate goal is to SELL the car but it should NEVER supercede good business ethics. This type of back handed, unthoughtful and unethical type of behavior ADVERSELY affects my credit score and diminishes my purchasing power. As I explained to my sales representative when I FIRST met came in of the apprehension of running my credit bcuz I was already fighting identity theft to ***************** with the bureaus so I would NEVER AUTHORIZE my credit to be ran 8x..THATS RIDICULOUS AND IT became an UNSCRUPULOUS & ILLEGAL BUSINESS PRACTICE when i was not alerted or asked prior to running my credit 7 additional times..YOU DON'T & CANNOT DO THAT TO PEOPLE...ITS NOT LEGAL. The decision of how many times you run someone else's credit is NOT up to the finance **** to decide. You must ask the customers permission for each and every time you are running their credit...PERIODTT Needless to say I will be contacting a lawyer as well as leaving a review regarding this experience with the FINANCE TEAM on every platform I see that Kia ********************** is listed to WARN others of the illegal practices being used there.

• Review fromHavin T

  Date: 10/21/2022

  1 star
  Sold me a NEW 2023 kia **** that broke down the first day I had it. Then gave me the run around till the credit check hit my credit. Then sold me a new 2023 ******* and the service manager lied to me about the price. Hid a nearly $5000 bogus charge in the paperwork. (That was the down payment I put on the ****)

• Review fromCasey M

  Date: 08/08/2022

  1 star
  I contacted University KIA because my 2022 KIA ********** check engine light came on. When talking to the representative over the phone, she told me the ******* department would probably not be able to check it until the following day. I was okay with leaving my vehicle there for a day and letting them check it the next day so I scheduled an appointment for drop-off. After arriving to drop-off the vehicle, I was told by the ******* department that they would not be able to check it for AT LEAST 3 weeks and that they would charge me $400 to run engine diagnostics. They even made me initial on a piece of paper attesting that they told me it would cost $400 to run the diagnostics. After leaving the ******* department, I promptly called several other KIA ******* departments to check their pricing and found that they either charge a much smaller fee (~$100) or nothing at all since the vehicle is still under warranty. I promptly called University KIA back and told them not to do anything to my car (not that they would have since they claimed to have a 3 week wait) and that I was headed to get it back from them.