Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home Pest Control in ******* has sprayed the inside of our home for many years. This spring they have sold the business to Waynes. Waynes does not provide in-house spraying. We have told Waynes we do not want to do business with them but they continue to bill us. I have been told I could get a cancellation number to verify I have requested cancellation but unable to get a cancellation number. They continue to bill us for services not provided. When Waynes first came to our home in April, the representative told us they had purchased Home Pest and only provided outdoor spraying for pests. He sprayed inside the house that day and I paid him the usual $35. He called before the normal spraying in May and I told him we did not want to retain their service.

  

  Business Response

  Date: 07/22/2024

  We have spoken on the phone with *********************** and resolved the issue. We canceled her account and dissolved the $70 bill so now she doesn't owe anything. We tried to explain to her that we bill monthly instead of quarterly and that is why she was getting charged. We do offer in house spraying, however, we only do it on the initial treatment, and then after that, it is free, you just have to ask. 

   

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed an agreement with *****'s for weed control back in May 2022, noticed near the end of July the weeds were not getting better, only worse so called the office. Asked that instead of spot treatment, the entire yard be sprayed. In August of 2022 we weren't seeing any results and still seeing the yard getting worse. Called the office and asked to stop the agreement and was persuaded by the office personnel to hold off on canceling. Called again in October 2022, with photo documentation with the same complaints and was told to give it a few months before we would see any changes. Waited until February 2023 to call back and note that there had been zero improvement and that part of the lawn wasn't being treated at all. Was told in March 2023 the tech was confused on what the boundaries were for our property and had not been treating a large portion of the lawn we had been paying to have treated. Requested to cancel and was convinced again to stay and they would make it right. Now that our lawn should be out of dormancy, we realized the entire lawn is dead and only weeds are growing. Documented with photos from the time of the original complaint through the present time. Was told by *****'s supervisor *** and *** that the December 2022 frost ruined our lawn, although I've been reporting since August 2022 about the ongoing issues. Still have not had *****'s accept responsibility for their mishaps and would like the entire monetary amount that I paid them returned to me since during the course of our agreement, the agreement was never met. I am including photos of my lawn prior to using ******** photos during the services, photos from present day, and the customer notes emailed to me by one of the office staff from them.

  

  Business Response

  Date: 07/27/2023

  There was some damage to the lawn from the Christmas freeze last Winter and that resulted in some areas that were very slow to come out of dormancy as we have seen across North *******. *** advised Mr. That he would add an extra fertilizer application at no charge to help the lawn recover in our attempts to save the account. We are willing to ask the ***************************** to perform a site visit and give a third-party assessment of the lawn. We will honor our Waynes Guarantee and return the last paid invoice (invoice # ***-14082599 for $140) since the client is not happy with the results.