Business ProfileforTWO MEN AND A TRUCK

I chose this moving company based on their employee saying they could do an internal move within my home and specifically noted I needed to have my Sleep Number bed moved without damage. The male I spoke with indicated they could do so and that they “did it all the time.” The movers came this afternoon and concluded with a 30 minute attempt to put the bed back together. At that point, I informed them that because they charge by the hour, I could not let them continue their attempts to assemble. I asked that they call the office to see if they could send someone who could put Sleep Number bed back together, even if on a different day. Their tablet was out of battery power, so I received no receipt. I also explained that I couldn’t pay without making sure my bed wasn’t damaged. They were already at my home for nearly 5 hrs for a simple move. One of the movers called their office, and I spoke Joe Waller, who denied that they could assemble such beds. I asked that he send someone to do so and I would pay the moving bill upon reassembly. Mr. ****** said the pre-move letter says they don’t assemble Sleep Numbers. Thier movers clearly made an attempt. I again reminded him that this was my sole basis for choosing their company and paying a higher price than other moving companies. He did not try to resolve the issue, said that the bill has to be paid before they’d discuss any damages and abruptly hung up the phone mid conversation. I’ve called Sleep Number and have paid $99 to have my bed put back together. I am willing to pay Two Men And A Truck the 4.75 hours worked, less the $99 I’m out of pocket for the reassembly.