Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/10/22. I paid a total of $2179.71 for the countertop deposit with a balance due upon completion. The work was done and completed. I was instructed not to wipe the counter down until the next day. While wiping I notice a crack and several blemishes so I called ********************* the sales mgr the very next day. I forwarded pictures directly to him. He assured me that he would send someone out right away. I have called him once a week to try to resolve the issue. I have also called the main office in ********* three times and my husband has also called. We have reached out to them very professionally and in respect to take care of the issue. It has now been two months without any form of communication. I will also provide photo copies of the countertops.
Business Response
Date: 12/01/2022
12-1-2022 ************ of BBB returned a call from ***************. *************** said they have been in contact with the Ingrams' via phone and sent a technician to their home on 11-30-22 to check on the problems. An update will be sent once the repair options are noted.
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