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Business Profile

Plant Nursery

Grounding Official

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two mats in December 2024= Three days later I sent multiple emails to return the unopened mats. Two weeks later and no response. I sent an additional email and a week later still no response. I left a bad review on ******** and I finally got a email with a return label. It's been over two weeks since they received the return and I don't have the refund and they are not responding to the email I sent to inquire about the refund

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a grounding sheet from them. I wanted a to return it because my dog wouldn't stop trying to get it out of the box. I feared she would tear it up if I put it on the bed. I contacted the company saying I needed to return it. According to their return policy I could return it within 90 days for any reason and they would send me a return label. When I contacted them to return it, they said that was wrong and I had to pay to return it. In another email they said there website hadn't been updated and the free return was no longer correct for anything except if you cancelled the order but it was still delivered. I have gone back and forth with them with no resolution. I am taking it to mail it back on my dime, which I should never have to do ******* is costing me $16.85 to send it back. I have a lot more emails between ******* is the link for their return policy:******************************************************

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a grounding sheet with their 90 day risk free however decided not to keep it and sent an email on how to return it as their risk free policy. It was not opened. I had to take pictures of it and email. They then gave me the return address. I mailed it back. When we heard nothing back I tracked the package and it was delivered Sept 30th. I emailed that it had been delivered. They told me the processing people would need to inspect it first, and when they were done Id receive my refund. There have been many emails back and forth since and I have still not received my refund. I just keep being thanked for my patience and understanding. It has been very frustrating and I would like my refund back but see I am going to need some help in doing this.

    Customer Answer

    Date: 12/19/2024


    We encourage you to use our online complaint system to keep up with the progress of this complaint.  

    How do I achieve the above?


    Have you heard from the company?        No

    Are you satisfied with the company's efforts to resolve this matter?        No

    If not, please explain.

    I have not heard from them and I have not emailed them again because as you saw I keep getting the same response. I have a feeling they do not intend on refunding me and I wish to pursue this further as that is not right. My husband called their line and left a message to call him.    They returned his call but it only rang once and then the line went dead. He quickly recalled the line and left another message but they have not responded to that call. 

    This whole process has been causing me grief. I am very upset with this company. 

    Please advise as to next steps. 


    Your Signature: _____Rhonda Thiessen_________________________________ Date ___Dec 19 2024___

    Thank you for using BBB's Marketplace Services.
    Sincerely,

    ***** ****
    Dispute Resolution Counselor
    ************************************************************************************
    Phone: **************

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned unopened item well within the time allowed. Followed notification rules.Sent with tracking info and pictures of the returning item to ******************'s been 4 weeks of fruitless emails, back and forth, and vague responses as to when the refund will happen.I think they are doing this on purpose.

    Customer Answer

    Date: 12/11/2024

    Email from me to Grounding when I sent return.

    Copy of **** same tracking number delivery with signature and name

    Customer Answer

    Date: 12/30/2024

    Those idiots finally got back to me, within a day, after I left a scathing review on Trust Pilot and issued a full refund.

    Thanks for your efforts.

     

    **** **********

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for sheets from grounding official in September, I didnt mean to order 3 sheets, I immediately reached out to Grounding Official to cancel the order so I could just order one fitted sheet. (Not 3). They did not respond, so 9/12/24 I received all three fitted sheets. I reached out immediately after receiving them to see how I can return the two sheets I didnt need or want. 10 days later they responded asking me to send a picture of the sheets condition before sending a shipping label. I again immediately send a picture of the sheets unopened in original condition. I received the shipping label after they confirmed the sheets condition. They asked I give them my tracking information once I send the sheets out which I did. The sheets were returned back on 10/1/24. I have since reached out MULTIPLE times to follow up on my refund of $273.49. They responded once on 10/17/24 telling me theyre doing quality checks. I have emailed them once a week since then with zero response and no refund. It has been a month and a half. I should not have to chase a refund when I did everything they asked and the product was untouched and unopened and I tried to cancel it before receiving the items in the first place.

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grounding Order #****** Thank you for your purchase!Hi *****, we're getting your order ready to be shipped. Order tracking is available on our website.Please allow 1-2 business days of processing and production time for your order to ship out. View your order or Visit our store Order summary Grounding - Original Earthing Bed Sheet 1 Fitted - King (198 x 203 cm) / Not Included $169.99 Discount SAVE35 -$59.50 Subtotal $110.49 Shipping $0.00 Taxes $0.00 Total $110.49 USD You saved $59.50 Customer information Shipping address ***** ****** ***************************************************************** Billing address ***** ****** ***************************************************************** Shipping method Express (5-7 days)Payment method ending with 2019 If you have any questions, reply to this email or contact us at **********************************

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per the tracking, I returned this item, which was delivered on October 3rd. I emailed the business immediately that the item had been shipped with the following tracking number: ********************** I emailed the seller on October 30th because I still have not received a refund. I have received no response from the seller regarding a refund or its status. They simply say they are looking into it. But, it has been over a month, and at this point, I am out of my money and the item. I have attached my communication with the seller to show I have contacted them and they are expecting this return and I have done my due diligence to get this resolved on my end.

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business refuses to give me a refund ($100) or provide me the promised item of my choosing. They are committing textbook fraud and lying and hurting everyone they talk too.

  • Initial Complaint

    Date:10/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased grounding sheets as a gift on 8/24/2024 with express delivery of 5-7 days. They never shipped and I still have not received the sheets. I requested to cancel the order and request a refund. I have been told there is an error in the system and will be refunded when resolved. I also have been told the item is shipping. Neither has happened. I have made multiple attempts to reach them, emails, phone calls, etc. with still no resolution and a genaric email response. I would just like a full refund at this point.

  • Initial Complaint

    Date:09/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased sheets from Grounding Official on 8/7/2024, started using them and liked them. The company then sent me an email on 9/2/2024. Here is a copy of that email: Hi *******,We're thrilled to offer you an exclusive opportunity! How would you like a full refund on your recent order plus an additional FREE product of your choice?All we ask in return is for you to share your grounding experience with us. Simply film a quick, 1-3 minute video testimonialno tech skills needed. Weve made it incredibly easy to participate through this link: **************************************************** you submit your video, we'll process your refund right away. Additionally, as a thank you, you can choose from our selection of premium grounding sheets and mats in exclusive colors not available on our websitejust let us know your preference!Don't miss out on this fantastic offer. Were excited to hear your thoughts and to send you another amazing grounding product on ******* regards,The Grounding Team I submitted my review and they are now not honoring that offer and have changed the rules after the fact stating that I need to show them proof that I submitted the video. The video link has you input your name and email address along with the video. There was no mention in the email of needing a screenshot or anything proving it. I have emailed them back since with no further response. The last email I received was on 9/11/2024 copied below:Im glad to hear everything is progressing well! Once youve successfully uploaded the video, please send us confirmation or proof of the upload. This could include a screenshot of the upload confirmation, the video link, or any other form of verification. Once we have that, we can move forward with the next steps.If you encounter any issues during the process, feel free to reach out and well be happy to assist. Looking forward to receiving the confirmation. Thank you for your continued support.Regards,*******, CS Grounding Official

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