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Business Profile

Auto Services

Bebo's Carwash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Bebo's Carwash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bebo's Carwash has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a car wash for the month of January of this year, which was prorated that month because it was the end of the month. So, paid $23.99 on our credit card for the month of February while we were staying in ***********. Then we returned to Nebraska in March. Legacy C continued to charge our credit card each month until August 1st when I noticed. We immediately called the business and were told they would look into it, review tapes, call us back etc. Had charges for 3 months taken off by our credit card company. So, we are still owed $71.97 for the months we were charged and were obviously back in ********. ******* sounded like she would look into this. Then we were directed to "CJ", the owner, same promises, will get back to you in 3 days, which was over 2 weeks ago. Tried again today and was directed to some kind of ad wanting to tell me about whats happening and push this button if you're under 65 or this one if over. We've made a total of 15 calls since September 1st with 1 return call promising to look into this. Obviously, this isn't going to happen. I want to warn other people about this dishonest owner so they don't do business with him. My credit card *** said my complaint was legitimate but they could only go back 3 months. I know we washed the car as we left town and told them to discontinue the charge then as we were returning to ********. Beyond frustrating that people prey on honest people to make money this way! Every charge on my credit card since March is from businesses in ********, so I have a paper trail. I'm not tech savy enough to upload copies of my cr. cd. statements, I could take a screen shot on my phone and text copies. This is a complaint against the Legacy C/Bebos on **** ******************* in *****, **. So, we are owed a refund of $71.97 for 3 months yet.

      Business Response

      Date: 10/13/2023

       

      Bebo's does not own this car wash or convenience store. We sold the wash and store on January 19, 2023 to ************************* DBA Legacy Car Wash. They are the ones that collected the money, so they should be the one to refund it.

    Bebo's Carwash is NOT a BBB Accredited Business.

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