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          Find a Location

          Volvo Car Financial Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileVolvo Car Financial Services

            Billing Services
            Multi Location Business

            Contact Information

            6150 Omni Park Dr

            Mobile, AL 36609-5195

            Get Directions
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            Email this Business
            (855) 537-3334

            Customer Reviews

            1/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            81 complaints closed in last 3 years

            42 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Volvo Car Financial Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              6150 Omni Park Dr, Mobile, AL 36609-5195
              Email this Business
              BBB File Opened:
              1/15/2015
              Years in Business:
              12
              Business Started:
              2/12/2012
              Business Started Locally:
              2/12/2012
              Business Incorporated:
              1/4/2012
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Dispute Resolution Department
              Contact Information

              Principal

              • Dispute Resolution Department

              Customer Contact

              • Dispute Resolution Department
              Additional Contact Information

              Fax Numbers

              • (314) 702-4499
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              81 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/16/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I am a Volvo XC 90 leasee. I recently (3/24) signed a lease for a new 2024 hybrid/rechargeable XC90. This is my third XC 90. They are great cars. In March of 2024 I turned in my 2021 XC 90 early (car was due in May 2024) to sign a new lease on the 2024 vehicle. To accommodate the dealer, I took the car immediately, even though I was heading on vacation. I live in *** (*********) and park my car in a garage. The dealer came to my garage to collect my 2021 XC 90 while I was on vacation. They took one but not both key Fobs from the garage. Now, I am receiving a bill from Volvo Financial Services for the missing fob (I have this) and for the small metal plate which covers the rear tow hook. This plate was in the trunk (under the cover which hides the spare tire). There is no way they could have inspected the car for assessment of damages nor re-sale without locating this plate. There were additional charges for wear and tear, which is my responsibility.There are several problems I have with this charge and I will not pay for Volvo not properly retrieving the key fob not for not looking in the trunk for the metal cover plate. As I turned the car in early, and the dealer inspected the car, there was no mention of additional fees nor an offer to have the car pre inspected. Why would I not do this?I am a loyal Volvo enthusiast and have never missed a payment.
              Read More
              Read 80 More Complaints

              Customer Reviews

              19 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              ROSEMARIE C

              07/02/2024

              Volvo Car financial services department is a scam, looking to bill customers however they can . I really regret leasing my current XC60 because of this. This is my 3rd Volvo and will be my last and if anyone asks me how I like my car I will mention how I was taken advantage of by Volvo Financial Services, I have no small children and always stay under the mileage and basically am the only person in the car and use it mostly for work. Turned in my leased, under mileage, really good condition 2021 Volvo 6 weeks ago and received a bill today for $1,413.00. I got hit for a ding, scratch, 3 tires and what they are calling warning light maintenance, which I'm not even sure what that is because no warning light was on when I turned in the vehicle. They waived a couple of items to look good that were for 2 previous repairs which are outright lies as the car was never in for any repairs, nor was it ever in an accident. They grudgingly offered a settlement but stated it would be reported to the credit bureaus so not worth getting your credit knocked down 100 points for $400.00. This is no way to treat a current Volvo customer. I can no longer recommend ********************** to anyone that asks me. I am in the customer service business and this is no way to treat a customer.

              Volvo Car Financial Services Response

              07/09/2024

              We appreciate you sharing your experience with us. It is through feedback from our valued customers that we are able to improve on our services.
              Read 18 More Customer Reviews

              Local BBB

              BBB Serving Central & South Alabama

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