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Find a Location

AutoNation Ford Mobile has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AutoNation Ford Mobile

      901 E I65 Service Rd S Mobile, AL 36606-3110

    • AutoNation Ford Mobile

      PO Box 160968 Mobile, AL 36616-1968

    Business ProfileforAutoNation Ford Mobile

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Based on information provided, this company sells new and used vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    AutoNation Ford Mobile has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AutoNation Ford Mobile

        901 E I65 Service Rd S Mobile, AL 36606-3110

      • AutoNation Ford Mobile

        PO Box 160968 Mobile, AL 36616-1968

      Location of This Business
      901 E I65 Service Rd S, Mobile, AL 36606-3110
      BBB File Opened:
      5/12/1984
      Years in Business:
      40
      Business Started:
      5/12/1984
      Business Started Locally:
      5/12/1984
      Business Incorporated:
      12/16/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 02-00047-16 for this business, issued by Motor Vehicle Title Division

      These agencies may include:

      Motor Vehicle Title Division

      PO Box 327640

      Montgomery AL 36132

      (334) 242-9000

      Type of Entity:
      Corporation
      Alternate Business Name
      • Dobbs Mobile Bay, Inc.
      Business Management
      • Mr. Maher Bellallah, General Manager
      Contact Information

      Principal

      • Mr. Maher Bellallah, General Manager

      Customer Contact

      • Mr. Maher Bellallah, General Manager
      • Ms. Charlotte Sanders, Accounts Receivable Clerk
      Additional Contact Information

      Fax Numbers

      • (251) 643-1244
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/06/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      I found a 2017 ****** Maxima on the Autonation website and contacted Autonation Ford Mobile on 5/26 the internet director submitted some pictures via text (the pictures were not very good but was ok being the 5-day money back guarantee) and explained that I needed to do an app and come in the office for contract and etc to arrange the transportation for the car. I went in on 05/27 and did so. The car arrived on 05/31 to the dealership, not me and I was out of town and informed them it would be 6/5 before I could come in and test drive the car. I got there on 6/5 and the car was pulled out and I was told to test drive it and see it everything was ok and if so, I could take ownership. Upon test driving I noted several issues that could not be viewed on the pictures. I went back to the dealership and returned the keys and told them I was not satisfied. I was told they would try to fix the issues if it would make me feel better and I explained that would not work for me. They have tried to find other cars, nothing that I want. I was contacted on 6/6 by the used car manager who talked to me as if I was not very knowledgeable and was told that if I returned the car, it would cost them money and they would keep part of my down payment. I questioned him as to why when I was within my 5 days of their 5-day return window no questions asked, and I never took the car from the lot other than for a test drive. I was never given a direct answer as to why, but talked over and around as to what they can do to keep the sale instead of customer satisfaction being priority. I attempted to speak with the ** who is out until later in the month as well as called and asked for corporate information, but not provided the information. If the issue cannot be properly resolved, I will be seeking legal representation for assistance in the matter.

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Wykinna J

      1 star

      02/14/2024

      These people here are sooo unprofessional. I chose a vehicle I was interested in but couldn't get it even with my car being a trade in. I gave them all the information on my trade in vehicle and they said $1000 on my trade in before i went there.. I picked a ******* with ******* miieage vehicle (2013 **** Edge)they had but I couldn't get it. Instead they tried to get me interested in another vehicle with ****** miles that was a 2011 RAV.. They kept going to the back calling whoever trying to get me approve leaving me sitting in waiting area for the longest until I decided to just leave!!!! No more Auto Nation!!!!

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