Business ProfileforBMW of Mobile

I purchased a *** X1 on Saturday, January 20, 2024. Upon driving it home, I noticed a problem with the Apple CarPlay connection dropping out and returning during music, podcasts, phone calls, and text reading. I returned to the dealership on Monday, January 22, 2024, where I spent two and a half hours with a salesperson and trainer trying to repair the issue. Nothing was resolved. I returned to the dealership on Thursday, January 25, 2024, and the dealership kept the car until Friday, February 2, 2024, taking sections apart and replacing an antennae. When told by ********************* to return to get the vehicle, he stated, "it is working properly at this time". Upon arrival, ************** and my salesperson led me to my vehicle where he proceeded to prove the repair by connecting my phone to the car - after multiple attempts. He repeated the efforts that were made to fix the problem, let me know it is a beautiful car, and assured me my defect is "insignificant". I was also told during this repair window that no car can be 100%, as well as the fact that this is an "across the board" problem with ***'s new model. Before I left the dealership on this Friday, it was evident the vehicle was not "working properly". I sent an email expressing my frustration and outlining other difficulties with car/dealership. I received a return email letting me know that the dealership would no longer be helping me with my issue due to the facts that I was "accusatory and derogatory" and I was not going to be satisfied with their efforts. Now, it appears I have been "blacklisted" and no one at the dealership will return my messages. Before this, my salesperson was incredibly helpful and contacted me almost immediately when I had questions or concerns. As a result, I cannot ask any questions about any aspect of my new vehicle. The problem still exists and other small problems have surfaced. I have contacted *** of ***** ******* and am awaiting their research on the issue.