Business ProfileforBH Mano, Inc.

We had our pool resurfaced by Blue Haven in March 2021. As a side note, ****** surface was put on under a blow-up tarp/cover with spot lights because it was dark and raining. In June, we started noticing gray spots on the ****** surface. We called Blue Haven who came out in late June, looked at it and said "that's from metal in the water." We were advised it's common in ********* but they don't usually see it here. BH advised us what to buy to add to the water and said to give it a month. Out of curiosity, we had the water tested for metals and there was not any issue. We still added what they advised us to and waited...The spots persisted and more developed. We went back and forth with BH who finally came out again November 22nd and tried several different things including scrubbing one of the spots with a stone which showed the spots are NOT superficial. BH indicated the water is too cold to treat for stains and we'd have to wait for warmer weather. BH said they would have to come back with the ****** supplier. Again, we went back and forth with Blue Haven who finally came with ****** rep on 12/17. While neither of them could identify the issue, Blue Haven said not a result of install and ****** rep said not a result of any issue with the ****** product. ****** rep then said "it's due to the water being out of balance." What?!?!? How can they say that when they said they don't even know what it is or how to treat it!?!?Weather has warmed up, spots are worse every day. We've been trying since May 18th to get Blue Haven to come back and repeatedly get the run around.