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Business Profile

Used Car Dealers

Quality Automotive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from Quality Automotive for $4500 down. I had the car in my possession for 2 days and the car runs hot I contact the business and they come pick up the car and say its the radiator and says they fixed it, I get the car back and the issue remains. Which caused me to have a wreck because the car shuts off once it runs hot. They came and got the car to fix it because now they are stating it needs a new motor. They have had mu car for 4 weeks with no word from the company

    Business Response

    Date: 04/12/2023

    This Customer ********************************* Purchased a vehicle from us on 02-27-23. The vehicle was sold AS IS No Warranty After a few days of having the vehicle the customer complained about the car running hot we told ******************* not to drive the vehicle and we had it towed in and replaced the radiator because it was leaking. The customer picked up the vehicle and a day or so later called in stating she had been in a car accident. We require full coverage insurance and the customer had insurance so we took the car to Calliber collision to get a quote on repairs and then she cancelled her payment on insurance so ********************* stopped all work on the vehicle. On 03-22-23 we received a Letter stating the customer disputed her credit card down payment transaction in the amount of $4500.00 which is Non-Refundable! She is also 16 days late on her 1st payment so she is in Repo status which is why she is trying to get money back! We have all the paperwork if you guys need anything let my Manager know ******************* at ************ or by email  Thanks so much! Sorry for the late response I didn't see the email!

    Customer Answer

    Date: 04/12/2023

     
    Complaint: 19850122

    I am rejecting this response because:

    Sincerely,

    *********************************

Quality Automotive, LLC is NOT a BBB Accredited Business.

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