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Business Profile

Heating Contractors

Myers Comfort Specialists
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Myers Comfort Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the month of June 2017 I purchased an air conditioner unit from Myers Comfort Specialist. Beginning the next year in June 18, 2018, July 31 2019, November 6,2021, December 21,2022, May 7,2023 and March *******. I have had problems out of this unit. Myers come out each time and repair it and charged me two hundreds or more to fix it. The unit is not working now and Myers want to charge me over nine hundreds to repair it. The unit has a 10 year warranty buy, each time they refused to honor it. Myers Comfort Specialist installed the unit. Now they have an attitude and talk down to me.

      Business Response

      Date: 05/09/2024

      Yes customer purchased a new HVAC system from **************************************************************** on 10/4/2017.  The purchase came with a 10 yr parts and 5 yr labor warranty.  Unfortunately the labor warranty is expired and the customer will owe for labor and freon.  This customer called us on 4/16/2024 stating her HVAC unit is not cooling and she put a work order into her home warranty company American Homes Shield.   We went out to her house on 4/16/2024 and diagnosed an evaporator leaking freon.  This unit is coming up on 7 year old and this can happen.  We submitted a diagnoses to her home warranty company AHS that the evaporator coil is leaking and the warranty company will pay for our labor and the part should be under warranty.  The amount the customer was charged was for State Code items, modifications and the majority of the freon that AHS does not cover equaled a total or $2135.  Our service manager ***** spoke to the home owner a couple of times and agreed to charge her only $800 to $1000 out of her pocket to replace the Evaporator Coil.  She want us to give her money instead of us fixing the problem.  That is not how we operate.  She could possibly get a cash out from AHS.  We have tried to work with the customer and she is not in agreement to anything we are offering her.  We feel like we have done our part in trying to satisfy the customer.   

      Customer Answer

      Date: 05/09/2024

       
       rejecting this response because: This coil was replaced in 2023 and now it need replacing again. Ever since I had the unit from Myers they have had to do first one thing and then another every year. I don't think they are a good company.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a brand new air conditioner put in around April 2019 by Myers Comfort Specialists in Montgomery AL and every year since then they have had to come out and fix something. We had wiring outside and inside that was faulty, we had a compressor that went out February 2023 and its out now. We had a service call around July 7th and was told by a tech that it was froze up because we had not changed the filter. A week later the air conditioner went out again and a Myers Tech told us the compressor went out. On July 22nd we contacted Myers again and was told that Supervisor wanted to come out and check to make sure the compressor was out. Supervisor came out and confirmed that the compressor was out, assured us he would get on line and find us a compressor, July 25th I called the office and was told it will take 2-3 weeks to get a compressor. Its 96 degrees outside, we purchased two window units we are using but it is still miserably hot in our house. We paid up front for our unit out of our own hard earned money and we have had nothing but issues out of this air conditioner. We want a working air conditioner and we want it done promptly since it is still under warranty. Myers has misdiagnosed our issue, delayed ordering of the part we need and we are suffering the consequences. We have small animals in our home and we do not want anything happening to them. I have a heart condition and dont need to be under heat exhaustion. They are bad about answering my calls or texts.

      Business Response

      Date: 07/26/2023

      I have spoke with the customer this morning in regards to this matter.  It is unfortunate that we are not able to get the part here sooner.  We do not manufacture the parts here at our location and have contacted our local distributor and they have ordered the part and have given us an ETA for 2-3 week.  The part was ordered on 7/21/2023.  We have found out since I spoke with the customer this a.m. that this part might be available in ********.  We have our local distributer here in Montgomery checking to see if one is available and we can get it here at a earlier date.  I have spoke again to the customer and given him the information about the part possibly being available in Marylan.  

      Customer Answer

      Date: 07/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a claim with my home warranty company, ******** **** ****** on 7/11/22 for service for air conditioning. It is now 7/21/22 and the problem has not been fixed. ******** **** ****** assigned Myers Comfort Specialist and 3 different people have come out. They each have been here for 10-15 minutes and say there is a clogged drain, however do not stay even 5 minutes to see if the problem has been resolved. I was told on Tuesday, July 19 that I would be called for when they would come back to replace the drain. No one has called me. My upstairs is 88 degrees. I have pets showing signs of heat exhaustion. It is completely unbearable to be in my home.

      Business Response

      Date: 07/26/2022

      We have spoken with the customer and tried to schedule for the repair on 7/27/2022 but customer is going to be out of town so repair is scheduled for 8/9/2022.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a warranty with AHS. They sent Myers out to check my AC. It froze up on July 4th and started blowing hot air. A tech came out and called me to let me know the coil was broken and there was a leak. He told me there was no reason to run the air because it had no refrigerant in it. When I got home that day, he had left the AC running and it was blowing hot air. A part was ordered and when the installer came, he checked the outside and the condenser was broken and there was a leak outside. It has been 2 weeks since I first reported the claim and they can't get to it until the 22nd of July. I have had to board my 2 dogs and it was over $****** plus another $***** to rent a motel room. I am out of money and out of patience. The heat makes me sick and my dogs can't take it either. If Myers wants to pay for my dogs being boarded until my air is repaired, they can and I will take them back to boarding them. They won't let me talk to a manager. I don't know what else to do. It is my understanding that some of the installers have Covid. After 2 weeks, I think I should be at the front of the line.

      Business Response

      Date: 07/21/2022

      The issue has been resolved as of 7/20/22.

    Myers Comfort Specialists is BBB Accredited.

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