Business ProfileforCapitol Hyundai

I see a trend in these complaints -- they involve this business not doing warranty repairs in a timely manner, and not providing loaner vehicles for special circumstances. My complaint is nearly identical. My car cut off in the middle of a busy I-65. Anyone traveling on a busy interstate knows how scary that can be. I had it towed to an independent shop where I was told the engine failed and needed to be replaced. I went to the Hyundai service department and was told the repair might be covered by an extended warranty program. Apprently there was a class action suit involving engine failures on this type of car. Hyundai Manufacturing of America agreed to repair or replace the affected engines though its dealerships and provide alternative transportation and/or reimbursement for expenses. I had the car towed to Montgomery Hyundai in November. As of 12/21/23, they haven't even completed the diagnostic to confirm the vehicle is covered by the extended warranty. They have not provided a loaner. They say it will be late January before they can get to it. January? Really? I have reported my concerns directly to HMA and NHTSA. The thing that makes me mad is the poor customer service. The independent shop I took it to back in November said they could replace the engine in 3 days --- including the shipping time for the new engine! I believe Montgomery Hyundai has bigger problems than poor customer service on warranty work and loaner cars. I'm just not sure what the causes of those problems really are, or how they can fix them. People and process changes might help, but something clearly needs to be done for them to be a better business.