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            Business ProfileSpectrum Mobile

            Wireless

            Contact Information

            35 Mitchell Dr

            Montgomery, AL 36109

            (334) 517-0122

            Customer Reviews

            1.23/5

            Average of 97 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            35 Mitchell Dr, Montgomery, AL 36109
            BBB File Opened:
            7/27/2022
            Years in Business:
            5
            Business Started:
            1/1/2019
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/26/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            We ported our number from Spectrum Mobile on Dec 18,2023. We received an email stating we would have to pay for the phone balance before we were able to end our ur service. We paid when we ported our number and since then I have received 3 bills and they now say we still owe a balance on the phone. Last month I spoke to someone and they stated last month we did not have a balance for the phone but they took 125 in Dec then 39 in *** now I got a bill for $40 for *** and I just received another bill for feb and they say they are gonna fun my card for 150 in march Where is all this money gone to?
            Read 1 More Complaints

            Customer Reviews

            97 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Adam Y

            08/13/2024

            Was told when we bring over our lines to spectrum mobile we would get $100 gift card for each line. We brought 3 lines over and was told our $300 **** gift cards should arrive 3 weeks after we switch. 4 months later still no gift cards, called to check the status and was told it should be any day. 4 weeks after still no gift cards. Called and was transferred to 5 different managers and was told they will get it fixed and will send them out to be transferred a 6th time for a supervisor to tell me that we are not eligible for the gift cards even though we were before we signed up to switch to make sure we were going to get what we was promised. Don't let false promises and advertisement scam you.
            Read 96 More Customer Reviews

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            BBB Serving Central & South Alabama

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