Business ProfileforSardis Telecom

On February 3rd a debit of $81.67 was made to my checking account for my internet service thru SardisTelecom in Arab/Oneonta. On February 6th, my service went out and remained out for several days. Sardis informs me that I will have to have a new sim card and it will have to be mailed to me, I could not pick it up at the *************** i would have to wait for the mail. I informed them I work from home and could not afford for my service to be off that long. I was told nothing they could do, deal with it. I found another service and on February 14th requested my service be cancelled and a refund issued. I was then told before anything could be refunded, i would have to send in my equipment, it had to be mailed I couldnt drop it off at the *************** I then went to the ** in ******* and paid almost $11 to have the equipment sent to a po box there in *******!! It is now March 13th, i still have no refund and any attempts to reach their office have been useless. I get a recording saying no one is available and access the portal which I no longer have access to due to my service being cancelled. They are by far the worst internet company in the state. The customer service is a joke and the service is worse. Oh and I just received the sim card they told me over a month ago I would get within 24 hours but does be no good because I no longer have their service. i want my whole $81.67 back because I only had service for 2 days THE WHOLE MONTH OF FEBRUARY!