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1/5 stars
Average of 32 Customer Reviews
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Review fromPhilip C
Date: 04/02/2025
1 starPhilip C
Date: 04/02/2025
I'm ******* and ********* Utility Gas and Power tricked me into signing a contract when I realized I got scammed I had a seizure that night. I let my doctor aware it is documented. I'm on fixed income and fell behind on my bill a few times because of disconnection notices I got a high interest loan. .Utility Gas And Power
Date: 04/09/2025
The customer’s accounts were enrolled with Utility Gas and Power on 4/30/2024 after speaking with an authorized in-person sales representative. A welcome letter and a copy of the terms and conditions of the contracts were mailed to the customer after enrollment. On 5/2/2024, Utility Gas and Power received a response from the utility regarding the customer’s gas account, stating the gas account could not be enrolled with a gas supplier. On the same day, 5/2/2024, Utility Gas and Power called the customer to explain that while the electric account was successfully enrolled, they were unable to enroll the gas account. During the call, Utility Gas and Power inquired if there were any questions regarding the enrollment or contract. The customer did not mention any issues with the enrollment during the call. On 4/2/2025, the customer requested cancellation with Utility Gas and Power but was informed that it was outside the 30-day unconditional cancellation period. They were advised that the $150 early termination fee had to be paid upfront before the cancellation could be processed. The customer agreed to pay the fee, and once the payment was processed and recorded, the account was cancelled. Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret that the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve. Please let us know if you need additional information concerning this matter. Sincerely, Utility Gas and Power Quality Control Department 855-747-4931Review fromAlex F
Date: 12/04/2024
1 starAlex F
Date: 12/04/2024
Shady company. DO NOT fall for their door-to-door sales tactics. They will convince you that they are delivering lower rate utilities, but do not explain that you will be charged an additional ~30-40$ a month for their "service charges". These charges essentially make your bill MORE expensive than the original supplier. DO NOT USE UTILITY GAS AND POWERUtility Gas And Power
Date: 12/12/2024
The customer’s accounts were enrolled with Utility Gas and Power on 8/21/20** after speaking with an authorized in-person sales representative. A welcome letter and a copy of the terms and conditions of the contracts were mailed to the customer after enrollment. On 12/4/20**, the customer contacted Utility Gas and Power expressing concern about the $9.99 monthly customer charge. Utility Gas and Power reviewed the terms and conditions of the agreement with the customer, which includes an explanation of this monthly charge. The customer requested cancellation and was informed that a cancellation at this time would fall outside the 30-day unconditional right to cancel period given by Utility Gas and Power, therefore the customer would need to pay the $150 early termination fee on each account prior to the cancellations being processed. As an alternative to cancelling, the customer was made aware of other rate options available through Utility Gas and Power. The customer agreed to pay the early termination fees during the call. Once the payments were processed, they were recorded on the customer’s accounts, and the accounts were subsequently cancelled. Later that day, the customer sent an email to Utility Gas and Power requesting proof of enrollment and an email containing the third-party verification was emailed to the customer. Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret that the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve. Please let us know if you need additional information concerning this matter. Sincerely, Utility Gas and Power Quality Control Department 855-747-4931Review fromErica B
Date: 10/24/2024
1 starErica B
Date: 10/24/2024
Door to door salesman came to our door claiming to be there as apart of **** Eneregy saying that we need to renew with Utility Gas and Power to keep our current set rate energy with ****. Complete scam and they are trying to trick you into thinking you are renewing your current energy plan rate which is not the case. Be awareUtility Gas And Power
Date: 11/01/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in-person marketing teams; therefore, the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take appropriate corrective action. Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret that the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve. Sincerely, Utility Gas and Power Quality Control Department 855-747-4931Review fromamanda v
Date: 10/18/2024
1 starI am concerned about the practices of this company, which I believe are unfair to hardworking individuals. They charge excessively for electricity services and do not offer assistance unless customers sign additional contracts. I plan to seek legal counsel to further investigate these matters. I advise others to stay away from this company! If I could give less than one star I would!Review fromTyler L
Date: 09/24/2024
1 starTyler L
Date: 09/24/2024
Came to my door pretending to be with **** ****** saying that it was mandatory for me to show billing information. This is illegal, the company is clearly a scam.Utility Gas And Power
Date: 10/01/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in person marketing teams; therefore the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take the appropriate corrective action. Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve. Sincerely, Utility Gas and Power Quality Control Department 855-747-4931Review fromParker S
Date: 09/11/2024
1 starParker S
Date: 09/11/2024
Don’t fall for their junk. They harass you into having them show your bill and try to get you to sign up for their bogus service. Then they want you to call a number while they’re still there to verify. It was all very uncomfortableUtility Gas And Power
Date: 09/17/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in-person marketing teams; therefore the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take the appropriate corrective action. Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve. Sincerely, Utility Gas and Power Quality Control Department 855-747-4931Review fromPri P
Date: 06/14/2024
1 starPri P
Date: 06/14/2024
A door-to-door solicitor, wearing a yellow vest and bogus looking ID badge came to my parents home and tried to get my father to hand over his billing invoic from the gas company so she could "verify his current rates and usage" and that the company was independently contracted by the different gas and power companies in Ohio. Luckily, I was there to question her, and stop my elderly father from handing over his billing info. She kept saying how "she wouldn't get credit" if she couldn't check the numbers and "cross his name of the list." After a back and forth (including several eye rolls), she decided to leave in a huff. She would proceeded to go house to house, asking everyone for their info, and hopefully was rejected every time. I have witnessed firsthand how the person was trying to confuse and goad my father into giving her the info, all the while flashing a clearly homemade ID and badging. Like, seriously, a crookedly laminated piece of computer paper with MS Word Clipart is the best you can do? Avoid at all costsUtility Gas And Power
Date: 06/20/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in-person marketing teams; therefore the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take the appropriate corrective action. Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve. Sincerely, Utility Gas and Power Quality Control Department 855-747-4931Review fromGabrielle S
Date: 06/04/2024
1 starGabrielle S
Date: 06/04/2024
Would give a negative star if I could. Their sales practices are completely illegal. You cannot pretend to be another company and raise concerns claiming something is wrong with my utility line. Someone needs to sue.Utility Gas And Power
Date: 06/05/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in-person marketing teams; therefore the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take the appropriate corrective action. Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve. Sincerely, Utility Gas and Power Quality Control Department ************Review fromKent V
Date: 05/20/2024
1 starKent V
Date: 05/20/2024
I was over charged on a monthy basis as per recmended charge by **** ******. Then when I canceled for a better provider they want to charge me $150 per gas and electric for a total of 300 dollars. I am refusing to pay their cancelation fee. They are informing me that planed legal action is to take place. I have never missed makeng a monthly payment so there are no late fees. This is wrong and a scam to over charge people as there are so many providers and it is confusing.Utility Gas And Power
Date: 05/24/2024
The customer’s accounts were enrolled with Utility Gas and Power on 10/**/2023, after speaking with an authorized in-person sales representative. A welcome letter and a copy of the terms and conditions of the contracts were mailed to the customer after enrollment. On 11/8/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the UGP toll-free number is given so the customer may call back with any questions or concerns. Utility Gas and Power grants all newly enrolled customers a 30-day unconditional right to cancel without a fee. Utility Gas and Power received a drop notice on the gas account from the utility on 4/23/2024, and a drop notice on the electric account from the utility on 4/25/2024. Utility Gas and Power placed a call to the customer to gather more details regarding each cancellation, however the customer ended the call. A bill for the early termination fee on the gas account was issued on 4/24/2024 and a bill for the early termination fee on the electric account was issued on 4/26/2024. Utility Gas and Power contacted the customer again regarding the cancellations on 4/30/2024 and 5/13/2024. Each time a voicemail was left for the customer informing the customer Utility Gas and Power received notice of the cancellations and to contact us as soon as possible. On 5/20/2024, the customer contacted Utility Gas and Power and agreed to pay the $150 early termination fee. A Utility Gas and Power account manager explained that an ETF of $150 had been applied to each account and the customer abruptly ended the call. Utility Gas and Power received notice of the customer’s concerns on 5/21/2024 and contacted the customer to discuss the options available on his account on 5/24/2024. Unfortunately, the customer ended the call without discussing his account. Currently, a $150 early termination fee remains due on each of the customer’s accounts. Sincerely, Utility Gas and Power Quality Control Department 855-747-4931Review fromBrian R
Date: 03/30/2024
1 starBrian R
Date: 03/30/2024
This company is not trust worthy. There representative falsely claimed to be over all the gas and electric in **** and were investigating Duke over charging and needed to see my bill. He looked official id badge and all.He claimed I would be refunded all over charges and my bill should be no more than $70.00 a month. I foolishly fell for it. He even had me lie and say he left the property but he needed to stay and walk me through the difficult process. After I read the paper he left with me the rates are extremely high. I hope to cancel with in the 7 days and that wasa lie to. They are extremely untrustworthy and lie and pressure people.Utility Gas And Power
Date: 04/05/2024
The customer’s accounts were enrolled with Utility Gas and Power on 3/28/2024, after speaking with an authorized in-person sales representative. A welcome letter and a copy of the terms and conditions of the contracts were mailed to the customer after enrollment. On 4/2/2024, Utility Gas and Power received notice of the customer’s concerns, as well as a drop notice on the gas account from the utility. Utility Gas and Power contacted the customer regarding the issues detailed in the complaint. Utility Gas and Power was unable to speak with the customer and as of this response, the customer has not returned a call to our customer service department. Due to receiving the complaint, the customer’s electric enrollment was cancelled. No early termination fee is due on either account. Utility Gas and Power has several enrollment protections in place to ensure customers understand our program and products. Utility Gas and Power provides all in-person sales representatives with vests and badges that display the Utility Gas and Power logo, and all representatives are required to show them when interacting with potential customers. Additionally, sales representatives carry business cards with Utility Gas and Power’s name, logo, and toll-free number. Agents marketing on behalf of Utility Gas and Power are trained to properly explain the products offered by Utility Gas and Power and to not make inaccurate statements as alleged by the customer. We sincerely regret the customer was not satisfied with Utility Gas and Power. We will continue to monitor our sales and customer service processes to improve.
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