Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 27, 2023 I flew to ********** to purchase a vehicle form Exclusive auto. i carried a cashiers check for full payment of a 2019 **** truck. I executed the sale and signed a power of attorney for the title to be transferred & ******* to me "in a few days". I still haven't received title and am getting NO COOPERATION from the dealership!!i have emails to share but can't attach them here. Here are a few excerpts........... below. AttachmentsApr 11, 2023, 2:18?PM See attached. Here is my contact information and I will update you as soon as I hear about the title. ******************* Office Manager ************************************** Floyd ********* Apr 13, 2023, 9:26?AM Any updates on the title?Thanks ******************* Apr 13, 2023, 10:24?AM I just spoke with them and they are still looking and to call back this afternoon. I will try again around 1:00 or 2:00 and see if I can get an update.******************* Apr 13, 2023, 3:44?PM I am still waiting just wanted to update you. I will follow up in the morning if I dont hear back today. From: ** ******************* Apr 17, 2023, 3:30?PM Just wanted to follow up. I received this message today. I hope we will have resolution by the end of today. I will communicate as soon as possible. I am awaiti ***************************** Apr 17, 2023, 3:35?PM Thank you very much fo the update ***************************** Apr 20, 2023, 4:51?AM Nothing from you Why is it my burden to bug you about this? I want daily updates until you figure out a resolution. Im leaving the country Monday.******************* Apr 20, 2023, 9:23?AM Tried to call you and burden you about this title but your mailbox is full. I will not have the title back before you leave to go out of the country on Monday.***************************** Apr 20, 2023, 10:37?AM I leave Monday. Please give me updates as to the plan of action going forward.***************************** Apr 20, 2023, 11:18?AM Rather than worrying about my voicemail being full why dont you give me some information on an email explaining to me what is going.

  Customer Answer

  Date: 05/11/2023

  
  
  On Tue, Apr 11, 2023 at 2:18 PM ******************* <*****************************************************; ********************   See attached.  Here is my contact information and I will update you as soon as I hear about the title.
  
       
  
       
  
      *******************
  
      Office Manager
  
      *********************************
  
      ******, ******* 35124
  
      ************
  
  From: ***************************** <*************************>
  Sent: Thursday, April 13, 2023 8:27 AM
  To: ******************* <*****************************************************;
  Subject: Re: TEMP TAG C78824
  
   
  
  Any updates on the title?
  
  Thanks 
  
  From: *******************
  Sent: Monday, April 17, 2023 2:30 PM
  To: ***************************** <*************************>
  Subject: RE: TEMP TAG C78824
  
   
  
  Just wanted to follow up.  I received this message today.  I hope we will have resolution by the end of today.  I will communicate as soon as possible.
  
   
  
  I am awaiting responses from 2 dealers. If I do not get a response by the end of business today, I will be sending it to our state team to assist in obtaining a duplicate title at our cost. 
  
  
  
  *******************
  
  Office Manager
  
  *********************************
  
  ******, ******* 35124
  
  ************
  ---------- Forwarded message ---------
  From: ***************************** <*************************>
  Date: Wed, May 10, 2023 at 10:26 AM
  Subject: Re: Message from BBB.org
  To: BBB CSAL Info <************************************>
  
  
  Hi & thanks very much! 
  Here is a cut and paste of the emails about my missing title for the truck i picked up and paid for on March 27, 2023. I was told that the title would be fedx'd in few days, almost two months ago. the office manager has become increasingly hostile and uncooperative. I've asked the salesman (****** ********) to have the owner call me several times and he hasn't for a month. The guy (*******************) who does the closing paperwork said he's going to help resolve the title issue weeks ago but hasn't followed ** either. Please help!
  
  I filed a complaint this morning on your website portal .
  
  *****************************
  ************
  ******************* <*****************************************************;
  
  Attachments Apr 11, 2023, 2:18 PM
  
  to *************************
  
  See attached.  Here is my contact information and I will update you as soon as I hear about the title.
  
  
   
  
  *******************
  
  Office Manager
  
  *********************************
  
  ******, ******* 35124
  
  ************ direct
  
   
  
  ***********
  
   
  
   
  One attachment Scanned by Gmail
  
   
  *****************************
  
  Apr 13, 2023, 9:26 AM
  Any updates on the title?Thanks
  *******************
  
  Apr 13, 2023, 10:24 AM
  I just spoke with them and they are still looking and to call back this afternoon. I will try again around 1:00 or 2:00 and see if I can get an update.
  *******************
  
  Apr 13, 2023, 3:44 PM
  I am still waiting just wanted to update you. I will follow up in the morning if I dont hear back today. From: ***************************** <*************************> Any
  *******************
  
  Apr 17, 2023, 3:30 PM
  Just wanted to follow up. I received this message today. I hope we will have resolution by the end of today. I will communicate as soon as possible. I am awaiti
  *****************************
  
  Apr 17, 2023, 3:35 PM
  Thank you very much fo the update
  *****************************
  
  Apr 20, 2023, 4:51 AM
  Nothing from you Why is it my burden to bug you about this? I want daily updates until you figure out a resolution. Im leaving the country Monday and have ans
  *******************
  
  Apr 20, 2023, 9:23 AM
  Tried to call you and burden you about this title but your mailbox is full. I will not have the title back before you leave to go out of the country on Monday.
  *****************************
  
  Apr 20, 2023, 10:37 AM
  I leave Monday. Please give me updates as to the plan of action going forward.
  *****************************
  
  Apr 20, 2023, 11:18 AM
  Rather than worrying about my voicemail being full why dont you give me some information on an email explaining to me what is going on
  *******************
  
  Apr 20, 2023, 11:30 AM
  
  to me
  
  Response from Tuesdays email conversation:
  
  I have not been able to locate the title, so I sent it over to our team that works on obtaining duplicates.
  
   
  
  My reply when I received the above response on Wed and resent it today:
  
  Do you all have any way to expedite this? If you have a lien release I might be able to get a title from the state of ** if it is going to take a while to get one from **.
  
   
  
  Response from Wed & Thursday email:
  
  I am not sure on the process there as that is a entirely different team that handles duplicates. I can email the a team member from over there and see what information I can find out
  
   
  
  If you can please trust that I am doing my best to get this resolved for you.  I dont enjoy following up daily and waiting on someone else to get me a title but it is out of my control.  
  
   
  
  You are welcome to touch base with me and I will give you updates as I have them. 
  
   
  
  You have not told me when your return from being out of the country, this information would be helpful.
  
   
  
   
  
  The demanding burdensome email you sent doesnt make one want to go the extra mile to keep you informed and updated.
  
  Then I get this: Rather than worrying about my voicemail being full why dont you give me some information on an email explaining to me what is going on
  
   
  
  I will communicate how I see fit and if I call and your voicemail is full that is on you.
  
   
  
  *******************
  
  Office Manager
  
  *********************************
  
  ******, ******* 35124
  
  ************

  Business Response

  Date: 05/13/2023

  Upon reading this complaint I gathered the facts of what happened. This title was lost in the mail by our floorplan company ****************. It was Not even our fault the title was lost,  but nonetheless it's 100% our responsibility to provide our customer the title to the vehicle purchased from **. These things take a little bit of time to process because we have to file for a duplicate title. Duplicate titles are not a problem to get we have to do that all the time as customers loose titles, or they get lost in the mail or ***** or whatever the case may be etc..... We have to go back down the line & go back to where we purchased the vehicle from to obtain the title. Basically, the last registered owner & or the selling dealer the vehicle was traded in at can obtain a duplicate title. This is not the easiest process because of fraud & theft so you have to provide the correct documentation & go through the proper channels to obtain the replacement/duplicate title. I just wanted to explain the process so all would know what we are dealing with. 

  Yesterday the customer who made this complaint called back into the dealership & spoke with ******************* (the person who the complaint was filed against) & it sounds like both parties might have just been having a really hard day when this occurred. Apologies were made & we are on top of getting the duplicate title issued. The dealer we got this truck from said it would probably take **** days to get this worked out. We have no issues with this customer & can understand the customers frustrations & we are making this top priority to get this very important customer his title. 

  As far as I know the customer and us are on the same page now & we have no issues with each other were just waiting out the **** day period to obtain this title that was lost in the mail by ****************. 

   

  Thanks for bringing this issue to my attention so that I could get involved & help expedite this process.