ComplaintsforTiffin Motor Homes, Inc.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new 2023 Allegro Bus in May of last year, and since then, it's spent 10 out of the 12 months we've owned it in the shop. The primary issue has been with the electrical system, compounded by various other problems. From day one, the check engine light has been on, and it's currently on again with a red "stop engine now" warning. Despite multiple trips to the repair shop, the problem persists, and we've hardly had the chance to enjoy our RV before encountering another setback.We've diligently contacted Tiffin each time, but their solution has been to send it back to the shop for repairs. Unfortunately, these attempts have been ineffective, as the issues resurface shortly after we retrieve the *** As responsible consumers, we're hesitant to pass this problem onto someone else by selling the *** so we're left dealing with a significant financial loss due to constant repairs and depreciation. This experience is particularly frustrating as we've owned other Class A motorhomes without encountering such persistent issues.We feel let down by Tiffin's lack of accountability for the time, money, and inconvenience we've endured. We're hopeful that reaching out to the Better Business Bureau will help us find a resolution to this ongoing problem and prevent others from facing similar challenges with Tiffin products.

  

  Business response

  06/18/2024

  We apologize for any inconveniences you have experienced; however, it is our understanding that our **************** Manager has been speaking with you and the only outstanding Tiffin item is some broken tiles.  We are ready and willing to address this item, and have provided you additional repair time, as your original limited warranty has expired.  The concerns you are having with the engine have been and are being addressed by ******* as this falls within the guidelines of their limited warranty. Thank you for the opportunity to respond.  Customer Support.

  Customer response

  06/24/2024

   
  Complaint: 21835100
  
  I am rejecting this response because:  On June 6 a work order was sent to *******************, Director of Operations with Tiffin, with a list of 6 repairs needed on the inside of the *** one of which is another electrical problem and all have been "fixed" in the past by Tiffin.  The ** is still at the Cummins shop and there seems to be a lot of finger pointing going on between Cummins and Tiffin.  They have elevated the problem from level 2 to a level 3 and are bringing in a corporate engineer to take a look to see what's going on.  We just want an ** that is usable and trustworthy and for the price we paid we don't feel like this is an unrealistic expectation.  We are deeply disappointed in Tiffin that they don't stand behind their product.  This ** has been nothing but problems since day one and Tiffin has done the bare minimum of what was required by them.
  
  Sincerely,
  
  *****************************

  

  Business response

  06/25/2024

  These customers are now represented by legal counsel; therefore, all further communication will be through their legal counsel. Thank you.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a tiffin red 33aa and the driver and passenger seats are peeling, I contacted Tiffin and they will sell me replacement covers that need to be installed for $900. This is a known problem with a seat vendor they used and is unacceptable.

  Customer response

  05/13/2024

  2019, I believe a 5 year warranty on furniture.

  

  Business response

  05/16/2024

  We were unable to locate a motorhome under your name or phone number. Can you please provide us with your 17-digit VIN? Thank you. Customer Support.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Was sold a unit with over 20 defects that will take months to figure out. Damage and repairs to the unit due to Hurricane *** and transport was not disclosed until after sending a $65,000 non/refundable deposit. Was forced to purchase a defective unit with countless broken items and problems. Was promised the unit was in perfect condition and nothing was wrong with it before I sent the deposit. The pre delivery inspection was not done properly and so many problems were missed its unfathomable. Extremely dissatisfied with the dealer, and the build quality of the unit. I was forced to purchase a product that was completely different than what was promised and described.

  

  Business response

  04/19/2024

  Tiffin apologizes for any inconveniences you may have experienced.  We cannot respond to the dealer related concerns you mentioned, nor the issues related to ***************.  The dealer is responsible for performing maintenance on the motorhome while it is in their possession.  We understand that you have some warrantable items to be repaired and we can assist you in finding an authorized service center near you to address those items.  Please call ************** option 2 to be connected to a **************** representative that can assist you.  Thank you for the opportunity to respond. Tiffin Customer Support.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I ordered a new 2024 Tiffin Wayfarer in late September of 2023, from the factory, and accepted delivery in mid December of 2023. The Wayfarer was advertised on Tiffin's website, in their brochures and in videos made by Tiffin's President, as having top rails. In fact, the President of Tiffin and his wife, in a promotional video still available on Tiffin's website and on ******** specifically pointed out that the new 2024 Tiffin's top rails were a great new addition to the Wayfarer for 2024. We had our Wayfarer built to order by Tiffin, based on the option sheet provided by Tiffin, with very specific options chosen. Nowhere on the options sheet was it shown that the top rails were optional. We fully expected the 2024 Wayfarer we bought would have the top rails, a very distinctive and desirable feature on the unit. I contacted Tiffin when I discovered the top rails were not installed, and received several responses. One was that the rails were installed on some 2024 units but not others. Another response was the rails were an option (clearly this was false). Another response was the rails were no longer being installed because production decided not to install anymore. My request was for the rails, which were clearly advertised, promoted and are still being shown on Tiffins website, to be installed on my 2024 Wayfarer. So far, Tiffin has been unresponsive to my request, and now, my complaint. I believe Tiffin has practiced deceptive trade policies and false advertising, clearly shown by their advertising and promoting the rails as a feature on the 2024. I am only asking Tiffin to own up to their corporate ethical responsiblities, and install the missing top rails. I've purchased 3 new Tiffin RV's in the past 9 years and up to now, believed in Tiffin and what they stood for. I cannot fathom why I am getting the runaround from Tiffin on this issue now... You only have to go to Tiffins website to see what they advertised concerning the rails.

  

  Business response

  03/19/2024

  We are reviewing this matter and will respond accordingly. Thank you. Customer Support.

  Customer response

  03/19/2024

   
  Complaint: 21403011
  
  I am rejecting this response because:  Not rejecting, just have no way of responding other than accepting Tiffin response and having case closed (which I don't want to do until/unless I see their ultimate response), or rejecting response and providing explanation---which I'm doing.  BBB site allows no other option.  I await Tiffin's response to original complaint, hopefully with an amicable resolution.  
  
  Sincerely,
  
  *****************************

  

  Business response

  04/04/2024

  The 2024 Midas went through some changes after the release of the 2024 model year.  A decision was made to discontinue building the Midas with the rails as they provided no functional benefits.  The rails were never meant to be used for carrying or mounting purposes; they were purely for aesthetics.  Our 2024 Midas brochure does not contain any mention of the rails.  In addition, our brochure states that in pertinent part: "Initial MY2024 Model Change Plans. Subject to Change in Full Production".  Our limited warranty also states in pertinent part: "Tiffin Motorhomes reserves the right to make parts and design changes from time to time without notice to anyone. Tiffin Motorhomes reserves the right to make changes in the design or materials of its product without incurring any obligation to incorporate such changes in any products previously manufactured."  We apologize for any inconvenience; however, we will not be able to accommodate the request to install "top rails".  Thank you for the opportunity to respond. Tiffin Customer Support

  Customer response

  04/05/2024

   
  Complaint: 21403011
  
  I am rejecting this response because:

  I don't have a 2024 Midas!  I have a 2024 Wayfarer 25 RW, as clearly indicated in my complaint.  Tiffins website CLEARLY and prominently shows the rails on 2024 Wayfarer like mine, website also has a video of my EXACT model, including EXACT color, etc..., prominently showing the top rails.  Tiffins President and wife made a video with my EXACT model showing top rails, and were very ecstatic in video over addition of top rails for 2024.  

  I can't fathom why I've received so much misinformation, tap dancing and outright obstruction over my simple request to have the advertised top rails for my unit, installed as Tiffin clearly marketed and continues to market on their website, company videos and brochures.  That top rails DOES have a distinctive purpose for aesthetics, just like their Phaeton top railing does on that unit...and they are still installing those top rails, usefulness aside, on their Phaeton units!  Why is the Wayfarer different?

  This in NOT the Tiffin company we have bought 3 new half million dollar RVS from over past 9 years.  

  I am appalled at their multiple, varying replies to my request/complaint, appalled that they couldn't even get correct type of unit to reply about and appalled at the obvious, in my opinion, outright obstruction and BS they continue to reply with.

  Buyer beware...in my opinion this "new" Tiffin org, based on my "top rail" experience , appears to be poorly led, shifty and bears little resemblance to the old *** Tiffin led organization.

  I continue to expect Tiffin to honor their marketing, advertising and morale/ethical responsibilities concerning this matter!

  
  Sincerely,
  
  *****************************

  

  Business response

  04/08/2024

  We apologize, yes, we wrote in error "Midas", and should have used "Wayfarer". Our response stays the same as the information previously submitted relates the Wayfarer product with a change in design.  Thank you. Customer Support.

  Customer response

  04/08/2024

   
  Complaint: 21403011
  
  I am rejecting this response because: 

  Your official website and brochures and videos STILL advertise the roof rails on the Wayfarer, just as they did when I ordered and received my unit.  My exact unit is still prominently advertised on Tiffin website WITH the top rails.  Tiffin's Prresident made a video, with his wife, touting the top rails and that video is still being used in Tiffin advertising.  In my opinion, these facts indicate false and misleading advertising.  The numerous and shifting explanations I have received from Tiffin concerning why the top rails are no longer on Wayfarers indicates, to me, very poor ******** practice and ethics (I have all the emails with various explanations, all different...).  I am extremely disappointed in Tiffin's response to my complaint, have lodged a complaint with FTC and will do my best to inform, as opportunity presents itself, fellow potential buyers of Tiffin products as to my belief the company has taken a LARGE step backward from the old *** Tiffin run ******** ethics.  Whether this degradation in Tiffin's ******** model is due to the new Tiffin President's ******** ethics, or influence from their new master, **************** or both, is now a moot point for me.  I have bought 3 new Tiffins in last 9 years, I will NOT be buying another Tiffin product in future (can you say "Newmar"?).  MY view, BUYER BEWARE when it comes to the "new" Tiffin Motorhomes leadership and products...
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/04/2022 we test drove a Tiffin Allegro Bay BB Super CC ***************** at La Mesa ************* and during the drive we found that the dinette window was flopping, and we had issues with the fabric scuffs at front bunk, both were noted on the due bill. We took delivery of the ** on 12/17/2022 and the items were not corrected even though we were promised they would be corrected. During the warranty period we also had issues with the Cab separating from the body at the outside body meets the cab, wood delamination at right corner of TV and kitchen exhaust fan not working properly, we have taken the ** three times for repair and none of the issues have been repaired. One of the times the ** was in for almost 3 months. As of today, the new window has not been received by the dealer and the other issues have not been resolved. When buying a Tiffin I was under the impression that I would receive a better-quality product and service. I have sent Emails asking for help to the principals of the company for months and I have not received even a call back. Its going to be hard to buy or even recommend a Tiffin Motor Home. *****************************

  

  Business response

  04/04/2024

  After review and communication with the dealer, they have all parts necessary to complete the outstanding repairs. The dealer states they called the customer on 3/15/2024 advising him that parts arrived and asked to schedule an appointment; the customer requested an appointment the first part of April 2024.  We have authorized repairs and if the dealer needs anything further, they can contact us directly.  Thank you for the opportunity to respond. Tiffin Customer Support. 

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I will attach a letter I wrote describing the whole issue. The ** had lots of issues from the beginning and I would have used a lemon law if North Carolina honored that. I also have a complaint with ******** Motor homes and the vehicle they sold me.What put me over the edge was when after doing the repair warranty work in August I was called on the phone to collect an amount they said was due them without any invoice and never being notified in that length of time.I have sent the letter to them and the response was that our policy is that it was outside of warranty. The policy was more important than the quality of their product, understanding of what was going to be covered and what wasn't, and the extenuating circumstances on both sides. The letter will explain everything. I am very unhappy with the way they do business and the product I was sold - not quality at all.

  

  Business response

  02/23/2024

  **************** is reviewing the request and will respond within the next 7 days.  Thank you.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Tiffin Phaeton 44oh new in 2017, There was a problem with the a few celling lights. When I called I was told that that they had a bad batch of lights that were installed. I told them that I was capable of replacing the lights if they would send me all new ones. Their response was they could only send out as many as were defective, but they would warranty the celling lights for the lifetime that I owned the coach. They had honored that until now. I have a dozen lights the either don't work or are like strobe lights. Now Tiffin says they want $12 per light and that's not what Tiffin originally said they would do

  

  Business response

  01/26/2024

  In 2017-2018 timeframe, we received a bad "batch" of lights from our supplier.  Our normal limited warranty is for one year, or ****** miles whichever comes first.  At that time, we removed all lights from this bad batch from our facility, and the supplier provided us with new lights.  Any shipments of new lights were warranted for one year from receipt by the dealer or customer.   In the normal course of the lifespan of lights and bulbs, they go out and need to be replaced as normal maintenance.  We did not provide a lifetime warranty on these lights.  We have shipped on three separate occasions lights to this customer, two were sent no charge, but the third he paid for. The last order was shipped to the customer 3 years ago.  We confirm that the lights we have received since 2018 are not defective and believe that further replacement of lights is a maintenance issue and will not be covered by Tiffin. 

  Customer response

  01/26/2024

   
  Complaint: 21109091
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our Tiffin manufactured fifth wheel with cash/no financing, brand new. We have had issues with it from day one and had it serviced by Lazydays (LD) under warranty where we purchased it from. This is the second time LD has had to inspect it as they could not find the issue the first time, and have had it since December 2022 now/round 2, as they are waiting on the last of parts from Tiffin after approval for payment on parts and labor. To this date, LD is waiting for some parts from Tiffin to complete the labor without updates on their efforts and same with our efforts with Tiffin. LD found the origin of the issues: Tiffin installed the exterior electrical cable cubby of the camper upside down which allowed water to leak into our camper each time it rained and water damage started showing in most of the kitchen along with leaking from the sunlight in the bathroom that was never sealed properly which damaged the ceiling, cabinets and pass-through storage below with electric issues and mold spots among many other issues which is when we first dropped it off to LD in 2021 under warranty, not even two months after we purchased it and received it from them brand new June 2021. Aside from the fact that we are still waiting for them to provide LD with parts to fix the damage, we will never be able to trust our camper nor any of their other products again after their manufacturer errors and all the hassle we have had with them, and we dont feel comfortable selling this mess to anyone else! We have been bounced back and forth from department to department with no response to latest voicemails and emails to Tiffins **************** line when weve been clear that all we want now is a full refund. Weve spoken to the **************** (CS) Supervisor and spoken to/emailed a CS rep who is not responding to emails and calls. Spoke to CS Supervisor today: he cant help get our money back after I requested who can resolve this by giving us a full refund.

  

  Business response

  11/02/2023

  11-2-2023  

  Good morning.

   

  For some reason the emails from BBB are going into our spam folder. We will address this with our IT department.

   

  In response to the complaint by *************************************, please see below:

   

   

  According to our records, Tamir and ********************************* (customers) purchased and took delivery of a 2021 *********** Vilano 390LK Fifth Wheel from Lazydays ** (dealer) in *******, ** on April 30, 2021.  The customers were provided a one (1) year Limited Warranty. The Fifth Wheel also has a 3-year ****************** Warranty. The one (1) year limited warranty expired on April 30, 2022 and the 3-year ****************** Warranty will expire on April 30, 2024.

   

  Most, if not all, repairs to date do not rise to the level of non-conformity nor would they be considered defects that substantially impairs the use, value, or safety of the product. Please note, the Limited Warranty does not cover components of the ** where the manufacturer carries its own warranties. The warranty excludes incidental and consequential damages. The Limited Warranty is also a contract of repair, not a promise of quality or service expectation. As you may know, *********** controls jurisdiction over the Limited Warranty.

   

  At this time, there is one remaining repair to the floor of the Fifth Wheel which we agreed to cover at no cost to the customers. Due to supply chain shortages and the closure of our *********** production facility, we had some time constraints on manufacturing a new floor. The floor was completed the week of October 9^th and shipped to the dealer to finalize the repairs.

   

  We apologize to our customers for any inconveniences and frustrations they experienced with the Vilano, however, we stand behind our product and are addressing the recent floor concern.

   

  Thank you for the opportunity to respond.  If you should have any further questions, please feel free to contact me at ************************.

   

  Respectfully,

   

  		***********************
  		Tiffin Group Director of Consumer Affairs & Compliance

  
  

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unit was purchased August 2022. The unit has been waiting on repairs or in repairs for over half this time. I've had very limited use of the unit due to waiting on parts and service. The chassis manufacturer (Frieghtliner) blames the builder for some issues and the builder (Tiffin Motorhomes) blames the chassis manufacturer. I've since just paid the bill to get things going but I'm out money for what should be a warranty item. Now my factory warranty is expired and the unit is still sitting in repair. I'm getting stonewalled by Tiffin.

  

  Business response

  09/25/2023

  Per our records, our **************** team has been in touch with ************** and has agreed to reimburse him for jobs 1,4,5,7 &12 on the invoice.  We have also agreed to cover an alignment & adjustment to the ride height, as goodwill.  Thank you for the opportunity to respond.

  Customer response

  09/28/2023

   
  Complaint: 20586268
  
  I am rejecting this response because:

   

  For over one year we have had limited use of the product. The unit has been either waiting on service or in Service and I can provide extensive emails and proof of this fact. We pay over 2k per month for something that isn't fully functional or utterly unavailable to us. We just paid 5k for new tags. It's not acceptable. As this message is written the unit is STILL in service. The unit is STILL waiting on parts. I STILL don't have it in my possession. We cannot use it. I'm not sure how many different ways I can state that simple fact. It's absolutely absurd to spend this amount of money every month and not be able to use the product. Again, we don't want money. We don't want free stuff. We simply want the unit brought up to spec and be able to use it. I contacted La Mesa RV today and the customer service rep said that they are completely full and cannot accommodate our unit anytime soon. The 3rd party vendor they are using that still has the unit cannot complete all the repairs as they are a body shop and not a full-service RV place. The things wrong with the unit have been wrong since the day it was purchased and delivered and well documented.  The slide and front cap problems with the unit could potentially be a big deal structurally but nobody knows because nobody is able to dig into the problem for over 12 months. We are no crazy Karens demanding this and that. We just want to be able to use our RV and have our warranty extended to cover the time we haven't been able to use it. It's really not too much to ask to be able to buy something and then be able to use that something.  
  
  Sincerely,
  
  *****************

  

  Business response

  11/06/2023

  A Customer Support representative will be contacting you to discuss your concerns and make a plan with the dealer to address these concerns.  Thank you, Tiffin Customer Support.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  upon purchasing a 2018 Tiffin Zephyr **, their top of the line **, i started having problems with various thing with the coach; one of them being the ***************. this system makes hot water and heats the coach. this coach has also been back to the factory several times and each time the *************** was on the list for repair. alsway came back...working as it should! NO WAY. after trip, we had to take it to dealers for the *************** not working properly. it would out of the blue just shut of and the light would flash fault, then i had to re start the system to get hot watwer and heat. tiffin ever sent out their field rep ******** times to my home to try and repair the system, but he did was replace a number og parts and YES it still did not work properly. even when we took it to an independent dealer, they said it was working fine, but yet it still would just shut down out of the blue...*************** of Tiffin, gave me an extended warranty since this coach was a true lemon! extended warranty to 2/2022. i took the ** to *********************** to get everything checked before the warranty expired. aqua hot was on the list again. they said it was operating ok. so on my trip in March, 2023, it failed again!! presently the unit is back at *************** ** in *****, ** for the same repair on the *************** issue. the tech there findly did get the system to fail, so he along with the techs at aqua hot have spent many hours trouble shooting the the problem with NO solution. finally the ******* tech and shop ******* decided to try using an in line relay to operate the *************** from the mani spyder controls. the spyder controls are a screen with icons and pretty much run the entire electrical system. the spyder con trol company did not know how much voltage was need to sustain the *************** to keep it from shutting off. so now er are witing on the spyder control company to advise if the relay will be ok within the spyder system. STILL NO!

  Customer response

  08/03/2023

  this case is NOT over 12 month old.  it is an ongoing problem that Tiffin has not resolved from day one.  it is happening NOW.

  

  Business response

  08/15/2023

  Tiffin was made aware today that the repairs to ******************** concern have been repaired and the issue is resolved.  *********** center turned in a work order and it is being processed for payment as a goodwill gesture.  Thank you for the opportunity to respond. Tiffin Customer Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩