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Business Profile

Auto Parts

Part-Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payed for an engine that was never delivered now the business is ducking my calls

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased engine a month ago. I have been unable to reach anyone since. I want to cancel the order completed. But you can reach anyone by phone. Never received the receipt.

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a motor from this company for my car in 2020. In 2022 the timing chains failed. They boast about covering all internal engine parts for 3 years. I called them and they told me that timing chains arent covered. It cost me ******** to fix the engine. Last summer I was dumb enough to purchase another engine from them for my mustang, giving them the benefit of the doubt. This time after 3K miles both timing chains failed. I submitted a claim and they told me the same thing! They said that only internals are covered. Timing chains are internal and are essential to the rotation of the engine. The Motor has to come out and both the front and rear covers of the engine have to come off to remove the chains so tell how they are not considered internal?? Aside from that my mechanic showed me the motor disassembled and it is completely encapsulated in sludge do to not being maintained prior to my purchase. It will now cost me an additional ******** for this issue to be fixed. I provided them with pics, video and supporting documentation from my mechanic. I either wan them to pay for the repair or at least refund my full purchase price.

Part-Network is NOT a BBB Accredited Business.

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