Business ProfileforBrett/Robinson Real Estate Sales

******************* *********************************************************************************** Brett-Robinson ********************************************** January 06, 2023 Re: ******** Dear Sir,We reserved unit number p51401 in early February 2022 after staying a long weekend at the condo. On or about the first week in November, we made the final payment of $2402.50.Unfortunately, my wife was hospitalized for surgery in **********, November 22nd, and incurred a subsequent 10-day stay in the ****** After discharge from the hospital, we returned to our **************** address with home health nursing twice daily. She had two subsequent emergency room visits and an additional visit to her primary care physician in *****, as well as one visit to a specialist at ****** Hospital. On Wednesday, December 28th, she had yet another appointment with a wound care specialist at ***********************************. I would anticipate these visits being twice weekly for the next 6 to 8 weeks, in addition to the Home Health RN weekly visits.While the aforementioned is quite a lot of clinical information, it is germane to our business transaction. About December 15, 2022, I contacted customer service at **********************-********************** to determine if, 1) our impending reservation could be rebooked for a later date, 2) the reservation could be gifted to our church staff, allowing two or three ministers time with their families during the month of January, or 3) an alternate solution could be determined since the reservation would need to be canceled, due to health circumstances beyond our control.Unfortunately, I was told option number one was not possible and that option number two could not be accommodated either, as the contract prohibited subleasing. I indicated that I would not be charging the church for the condo, but rather giving it to them. However, the representative indicated that would still be subletting. Given our close proximity to the condo, I most probably could have obtained the key, and violated the sublet agreement without notice of management. However, I chose to take the higher road, honestly explaining our circumstances. The representative indicated that Brett-Robinson was a business and could offer no other solutions, suggesting next time I make a reservation that includes travel insurance.Interestingly, I posed the following question to the representative. "Suppose a couple was involved in a motor vehicle accident on the way to the condo and the husband died and the reservation needed to be canceled. What would Brett Robinson do in that situation?" Unbelievably, I was told that the policy of the corporation would be the same as in my situation.For a time in my career, I managed 180 employees and a 23 million dollar budget. In rare but appropriate situations, I forgave hundreds or even thousands of dollars in corporate charges, because it seemed to be the humane and compassionate thing to do, snd supported the business reputation we desired. That practice did not keep us from thriving! Certainly, Brett Robinson should re-evaluate their refund-rebook policy when given appropriate medical certification from a licensed practitioner. Thank you for allowing me the opportunity to express my opinion. The result of your evaluation will determine my recommendation of your business as a local resident, and subsequent communication with other consumer protection agencies.Sincerely,******************* 2/10/2023 No response from Brett-Robinson.