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Business Profile

Credit Union

Listerhill Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have another nonsufficient charge for $32. I opt out of overdraft protection i was told that would resolve these issuues from occuring they refuse to refund it! The didnt pay charge turned it but still charged me!

    Business Response

    Date: 11/20/2024

    We reviewed the actions taken by our ************** Representatives in response to Ms. ******* complaint. We have confirmed that fees were charged as described in applicable disclosures governing the account. Additionally, we have verified that procedures were followed regarding courtesy refunds. Ms. ****** is not eligible for any additional courtesy refunds, as she has already been provided the maximum available. Options for avoiding insufficient funds fees were provided to Ms. ******* She is empowered to avoid these fees by refraining from authorizing debits when there are no available funds to cover them.

    We are unable to resolve the matter to Ms. ******* satisfaction since she has no remaining courtesy refunds available; however, we consider the matter resolved because we have verified that fees charged align with our disclosures and procedures were followed for providing courtesy refunds.

    Customer Answer

    Date: 11/21/2024

     
    Complaint: 22484945

    I am rejecting this response because:
    I was informed there is no way that you will not be charged in someway for having insufficient funds telling someone to like an account to other funds they dont have will not fix the issue of punishing someone for being poor! Because you did not pay the the amount tthat was rejected. I can see a charge if you had but you didnt pay it. The charge is a punishment thats it!
    Sincerely,

    **** ******

    Business Response

    Date: 11/22/2024

    We acknowledge Ms. ******* response and maintain that we did not anticipate the conclusion of our research into the matter to meet with her satisfaction. Our ************** answered questions accurately based on our policies and procedures, and additional copies of the applicable disclosures governing ********** account, including our Rate and Fee Schedule, are available for her review upon request. Again, Ms. ****** is empowered to avoid these fees by refraining from authorizing debits when there are no available funds to cover them. We encourage frequent use of the tools we provide for monitoring account balances.

    We consider the matter resolved because we have verified that fees charged align with our disclosures and procedures were followed for providing courtesy refunds.

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