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Complaint Details
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Initial Complaint
08/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
When I went to Dixie Dental to get an upper mouth partial plate, I was told that the partial plate would be back in three (3) weeks. That was the only reason I allowed them to get an impression of my mouth. When I called about the plate more than three weeks later, the lady on the phone said that it would take at least 4 weeks to get the plate back. When I called 5 weeks later, they told me that it had not come in. I waited another week, now they are not answering the phone. When I called and left a message, they called back from a different number saying that they had set up an appointment for me on the 28th of August. I have another appointment with my medical doctor on that day. I paid them $1075.00 for this plate and now they say that I can't get my money back. Dixie Dental is a rip off.
Business response
08/15/2024
Spoke with patient and was able to reschedule patient to August *******.Initial Complaint
08/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I made a visit to this office on Friday, July 12, 2024 to have a lower partial made and have extraction done on one lower tooth. I know I need to have all lower teeth removed but only have one (1) income coming into my home. I returned to the office at 3:00pm and had the extraction done and lower partial placed in. My mouth remain sore for two (2) weeks. Wasnt able to eat. manager was made aware of this and she didnt care because it wasnt her mouth. I called to the business and given an appointment two (2) weeks away. The patients are the ones paying their salaries. Without patients how are they living? Returned to the office on Friday, August 2, 2024 for an appointment at 8:00am. I sat and sat People that came in after me was going back. I inquired about that by going to the back. I was told then, that adjustment was done after 10:30am. I have not been able to chew on my right side and still have lots of pain. I returned to the office on Monday, August 5, 2024 around 11:00am and was told that I would have to get an appointment to come back in two (2) weeks. I cant eat nor chew on my right side. I didnt leave and still waiting in the waiting room. She stated that I could take the appointment at 2:00pm or two weeks. PLEASE HELP ME. After taking impressions, why are the partials so far off?Business response
08/05/2024
Patient was scheduled on August 2, 2024 with appointment time between *****, no adjustment appointment scheduled at 8am, Pt was seen and left happy. Pt arrived today with no appointment informed patient appointment is needed for adjustment, Spoke with the Dentist and he said we could work her in at 2pm or she could schedule an appointment at next available appointment date, Patient chose to wait till 2 pm for appointment, patient left appointment happy.
Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid for 2 implants with crowns. After receiving the surgery for the implants all contact was halted. I reached out and was told we are looking into it. 1 week later I reach out and they tell me it is a problem at the lab. Due to the angle and spot of the crowns it's hard to make them. I was told this process would take no longer than 6 months yet here I am wondering if I will evern receive what they sold me. I paid in full and have not received what was quoted to me.Business response
07/18/2024
I spoke with ******* husband yesterday and informed him I would speak with Dentist and to come up with resolution what needs to be done next, ***** is scheduled on August 6, 2024 to redo procedure.
Initial Complaint
05/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
3/28/24 went for consultation. Xrays done and 21 teeth needing pulled. I upgraded to the new dentures wearer package. Paid 2250, with the understanding the balance could be paid as I went. 4/9 arrived for extractions, and was told balance must be paid that day because I wasnt getting implants. $679 paid plus $200 for anesthesia and told I was now PAID IN FULL. 4/23 follow up appt made it known a tooth had been left in my mouth causing pain and ill fitting dentures. New appt made because dentist on vacation. Second dentist looked at it and wrote antibiotics. 5/7/24 go in for extraction and get told I owe $153 before I can be seen. Made no sense but I paid it. Dentist numbs my mouth ( 12 needle sticks) and they tell me I need to go pay! They tell me at the window I didnt pay for this one to be pulled. I didnt request it to be left in. I trusted them to be able to count! And now Im numb for no reason. Charge to my insurance for same tooth opposite side was $146.00 . They demand I pay $300. Or it wont be pulled. And I had just paid $153 of bogus c*** They were negligent in leaving teeth and then refuse to correct the issue. They make you uncomfortable then tell you they need more money. I requested to get my permanent set so I can be done with this office and was told I had to wait 6 months. My dentures are worthless with this tooth left in my mouth. Every attempt to eat sends excruciating pain through that tooth. I feel like they should make this right. Pull this tooth and continue the contract . Unlimited corrections to the temporaries until permanent ones are ready. I cant eat, I cant talk. I have a very public job and now have to wear a mask to hide my face.Business response
05/09/2024
We spoke with patient on on 05/09/2024 and scheduled her an appointment for the removal of a root tip and wisdom tooth. We look forward to seeing her and hope to take care of issues she may have.Initial Complaint
04/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've been trying to make an appointment for two weeks and no one answers the phone except once in this time. She placed me on hold for over ******************************** I've left messages that are not returned. I need an appointment.Business response
05/08/2024
Previously spoke with patient and scheduled appt. She called back and cancelled it due to lack of funds. Called her back on 5/8/24 and spoke with her about rescheduling. She still does not have the funds and needs to save.Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
No problems getting through on the phone when I was starting out as a new patient. Went in January 2023 to have upper teeth pulled for top denture and partial on bottom. Left with a temporary denture on top, gums bleeding quite a bit. Was told to come back to get permanent denture but no appointment was made. I have been trying to get partial and perm dentures since January of 2023. They never answer the phone and never return calls. They had no problem collecting 4200 before any services provided. I want my teeth or I want a refund minus the cost of the extractions. Which is $2700 for top plate and partial. They have no compassion or empathy. Healthy mouth healthy bodyBusiness response
04/01/2024
We spoke with patient on 04/01/2024 and scheduled her an appointment on 04/04/2024 to complete her procedure. Patient seemed to be satisfied.Initial Complaint
02/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My first visit to Dixie Dental was 8/24/23. Their estimate of services was $2,550 to save my remaining teeth. I wanted dentures. On 9/14/23, I returned, asked why they didnt listen to my request for dentures: my teeth were in excellent shape and should be saved. I didnt want to spend $2,550 for a temporary bandaid. When I left their office, I had signed paperwork to save my teeth. I paid them $1312.50 for X-rays, one extraction, top and lower partials. I never got a copy of the paperwork I had signed. Over the next month I heard nothing from them, called, left voicemails, no reply. Late October, I called and was told their Lab was behind, give them another three weeks. November, December and January, I called many times, leaving voicemail messages, no response from them. January 30, 2024, my wife went to Dixie Dental. The office manager quickly informed her that they did NOT do refunds, that they had changed their phone system, and that they were never able to get ahold of us. My wife asked why they didnt send us an email or a letter and she said they dont do that. She informed my wife that it was my responsibility to call and make an appointment to have the tooth extracted in late September 2023, and another appointment for fitting upper and lower partials. My wife asked when the partials were received in their office: October 19, 2023. My wife became very upset, the office manager said she couldnt give her any further information because my wife was NOT the patient. My wife left their office with no resolution. I dont trust Dixie Dental to do anything. I want my money back so I can find a reputable company.Business response
03/13/2024
On 1/30/2024 Offer wife an appointment for the seating of partial, she didn't make appointment.
3/11/2024 Called and left message for patient to come in to have partial seated.
Patient can give us a call to get partial seated. It is ready for pickup.
Customer response
03/13/2024
Complaint: 21231328
I am rejecting this response because:
As explained in our original complaint- Dixie Dental made no attempts to contact us for months and we paid them $1312 which they have kept the entire time and the ONLY thing they actually did was take **rays. They repeatedly said everything was our fault when my wife visited their office in person on January 29th. Their behavior is certainly no way to conduct business nor treat senior citizens. We do not trust them because they have been untruthful and unfair in their dealings with us. All we want is a refund of the difference- subtract the cost of the **rays and give us our money back.
Sincerely,
***********************Initial Complaint
01/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had all my teeth pulled in August 2023. I was scheduled for January 12 to get my permanent set. They called me today told me the doctor would not be in tomorrow. They said they would need to reschedule me. I said fine I asked when she said April 3, 2024 thats totally unacceptable to me and she basically said theres nothing I can do. I said you cant work on a Saturday I mean youre just gonna push me off for three months and she said yes I can reschedule you or not. They had their money in July. Im the last thing they are worried about.Business response
05/08/2024
Patient had an appointment in our office on April 3, 2024 for impressions for final dentures. The dentures were delivered to the patient on April 10,2024. Patient signed wax try in for approval and seem satisfied.Initial Complaint
12/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
*********************** received services costing **** dollars and was paid in full up front august 28th. Insurance was filed in september and our reimbursement was also sent to dixie dental and we are yet to receive payment. The staff is rude and do not know their jobBusiness response
01/12/2024
Refund already issued to patient. Patient seemed to be satisfied.Initial Complaint
09/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
They have been working on my implants for 1 1/2 years. They do not return phone calls unless you are a new patient. I have been having issues with my implants and plates. My lower plate is now coming apart again. I left several messages for them to call, I had to take a day off to walk in and they tell me it is over a month before they can get me in to fix them. They are still not done with my original work. They took my $10,000 dollars in a day but to finish them and to correct any issues it is taking over 1 1/2 years and still not projected to be done in over 2 years. I simply want to get in and have what I paid for completed correctly.Business response
09/11/2023
After speaking to Patient this morning, was able to speak with the doctor and was able to work patient tomorrow morning.
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Get a QuoteCustomer Complaints Summary
26 total complaints in the last 3 years.
11 complaints closed in the last 12 months.