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          Serra Honda of Sylacauga has 1 locations, listed below.

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            Business ProfileSerra Honda of Sylacauga

            New Car Dealers
            BBB accredited business

            Contact Information

            40941 US Highway 280

            Sylacauga, AL 35150-6812

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            Email this Business
            (256) 245-5000

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/10/2018

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers automotive sales/new and used.

            Business Details

            Location of This Business
            40941 US Highway 280, Sylacauga, AL 35150-6812
            Email this Business
            BBB File Opened:
            4/1/1991
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Business Incorporated:
            1/1/1981
            Accredited Since:
            9/10/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 61-00111-20 for this business, issued by Alabama Department of Revenue

            These agencies may include:

            Alabama Department of Revenue

            50 N Ripley St

            Montgomery AL 36130

            (334) 242-1170

            https://www.revenue.alabama.gov/division/motor-vehicle/

            Type of Entity:
            Corporation
            Business Management
            • Ms. Jackie Grant, Compliance Officer
            • Mrs. Tina Joyner, HR/Compliance Manager
            Contact Information

            Principal

            • Ms. Jackie Grant, Compliance Officer

            Customer Contact

            • Ms. Jackie Grant, Compliance Officer
            • Mrs. Tina Joyner, HR/Compliance Manager
            Additional Contact Information

            Fax Numbers

            • (866) 652-8496
              Primary Fax
            • (205) 854-5623
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/09/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I took my car to SHS for an oil change in August 2023. My car had an approximately 10,200 miles at that time. It currently has approximately 14,000 miles. I don’t drive my car a great deal and never drive it at high speed. My husband checked my oil the other day because we were getting ready to go on an extended road trip and came in to ask how long it been since I had my oil changed. He said my oil looked dirty. We were able to take photos and document the dirtiness of the oil. We do not believe that Serra Honda actually completed an oil change when I took my Honda CRV into them in August 2023. I am asking for a refund for an oil change that I apparently did not receive. I do not want any complimentary services from this business as I never plan to take my car there again. I spoke to the service manager today and she said she cannot give me a refund unless I drive almost 50 miles back to Sylacauga for her to inspect my car. She was not interested in the photos or the video that we took. I have also contacted the general manager of this business who did not return my calls. I’m asking for refund for an oil change I never received.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Trish G

            02/09/2024

            Service DepartmentVery poor service the day I arrived for my last appointment for an oil change. The service **** person was arguing with a person who could not get service on her car that day because she did not have an appointment. So for 15 to 20 minutes I stood there while the service **** guy and this person argued back-and-forth about why they could not work on her car without an appointment on Saturday. I finally got checked in and it took almost 2 hours to complete an oil change and tire rotation. Of course I had another appointment that I was late for because of the two hour service appointment. I will not be returning. Needless to say I wont be going back.

            Serra Honda of Sylacauga Response

            02/12/2024

            We do apologize that you had to wait for two hours to get an oil change and tire rotation. We do recommend that you make an appointment, especially on a Saturday, which you did, however we cannot guarantee how long a customer will be in the lobby while their vehicle is being serviced. Even if each customer does make an appointment, there are times when an unforeseen issue *** come up with a customer's vehicle that had an appointment time earlier than your appointment time. 

            Local BBB

            BBB Serving Central & South Alabama

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