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Business Profile

Plumber

Walley Plumbing Company, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Walley Plumbing office on 9/1/2022. I requested a visit to obtain an estimate to repair or replace a leaking faucet in my kitchen sink. I was told by the person answering Walley Plumbing's phone that this would be a " complimentary" visit. When Jake finished our discussions, he said I owed $***** for the visit. I told Jake that I was told this morning that the visit would be " complimentary". To me "complimentary" means "at no cost to me".

    Business Response

    Date: 09/06/2022

    Good morning, 

    All of our calls to the office are recorded for quality assurance. We did not tell this customer the trip out was complimentary as you can hear in the attached audio. Our dispatcher told this customer that we could be there between 12-4 that day and we would give him a 20-30 minute courtesy call to let him know we're on the way.  If you need anything else from us please do not hesitate to let us know. 

    Thank you for reaching out. We always want to be sure we offer the highest quality to our customers. 

Walley Plumbing Company, LLC is NOT a BBB Accredited Business.

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