Plumber
Walley Plumbing Company, LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called Walley Plumbing office on 9/1/2022. I requested a visit to obtain an estimate to repair or replace a leaking faucet in my kitchen sink. I was told by the person answering Walley Plumbing's phone that this would be a " complimentary" visit. When Jake finished our discussions, he said I owed $***** for the visit. I told Jake that I was told this morning that the visit would be " complimentary". To me "complimentary" means "at no cost to me".Business response
09/06/2022
Good morning,
All of our calls to the office are recorded for quality assurance. We did not tell this customer the trip out was complimentary as you can hear in the attached audio. Our dispatcher told this customer that we could be there between 12-4 that day and we would give him a 20-30 minute courtesy call to let him know we're on the way. If you need anything else from us please do not hesitate to let us know.
Thank you for reaching out. We always want to be sure we offer the highest quality to our customers.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.