Business ProfileforAlabama One Credit Union

In February 2024, I went through the drive thru at Alabama One (West location) to deposit $400 cash that I formerly took from my ***** Fargo account. However, the bank teller told me that the machine would not 'take' the cash and she suspected it was fraudulent. I told her it couldn't be because it came from another major Bank. She then proceeded to tell me that she could not give the money back to me at the drive-thru, and she would have to send it to the *************** to verify if it was real money. I asked her how long it would take and asked for printed confirmation that they had taken my cash and for a plan of action outlining the process, and the teller told me that she could not offer me anything. When I asked how long the process would take, the teller told me 2 weeks. I put a note in my cell phone to follow up with the bank on March 11, 2024. When I called back to Alabama One in March, they were puzzled about my entire experience, and it took them a while to track down the cause and reason for my dispute. They finally referred me to a branch manager, who shared with me that she was unsure of the process, but she knew that it takes longer than 2 weeks. She told me there was nothing I could do but wait to hear back from the ***************. After many calls and conversations over the next couple of months, I understood that the bank tellers as well as the mangers did not know where my money was or how to fix this problem, nor did I get the feeling that it was a priority. My checking account over drafted because of this issue and Alabama One did nothing to assist with eliminating those fees, even though they did nothing to assist with helping me get my money back. I don't feel I can trust this institution, and as soon as this issue is resolved I will take my business to a more reputable and trustworthy bank.