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Business Profile

Moving Companies

Pink Zebra Moving of Birmingham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    pink zebra moving company damage interior walls, doors pool table and didnt complete. The job walked out on the job.

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Move experience they caused stress and money spent in-necessarily.

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started off excited to work with pink zebra. The office manager was very kind and personable. Our move manager seemed on top of the quoting process and the mission of the company was encouraging. Founded on honesty, treating people fairly and making moving fun. None of that happened.SEVERAL things were broken. Some replaceable and some irreplaceable family heirlooms. SEVERAL things were missing. Altogether well over $5000 worth of stuff.Our move was grossly under estimated. Both in time and cost. I asked several times about the cost to be clear that they included everything and the price was right because the office manager told me multiple times that the quote is a hard price and they eat any cost that goes beyond. She said it was. They quoted $2800 and after it was all over, I received a TEXT from the manager saying that it was $6000 but that they were only going to charge me $3800, is that ok?I have text after text showing the move was sloppy and mismanaged. They were NEVER on time, not once. Our move was supposed to be completed in a day and it took a week. And every bit was sloppy at best along the way. I have texts where the manager acknowledged that his moving guys were lying about the job. When I confronted them about the missing and broken stuff the manager was extremely apologetic and said they would make it right. He was getting all my losses details in order to come up with a cost. Then I didnt receive phone calls that were scheduled and eventually got an email saying they found a loophole with the insurance and werent going to reimburse me for anything. After the manager blew me off for the third time, the president of the company called and basically said I was lying, and they have no records of how the move went and there was nothing she was willing to do. She was cold and uncaring in any way.

Pink Zebra Moving of Birmingham is NOT a BBB Accredited Business.

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