Business ProfileforRoyal Automotive, Inc.

I took a test drive on Tuesday November 21, 2023 at Royal VW located at ******************, Vestavia Hills, AL. I drove the 2019 VW Tiguan for approx. 10 minutes and then again to the gas station across the street. I was given numbers for the vehicle and accepted the monthly payment. I was reading the documentation and saw that a $900 charge had been added. I asked what it was and the salesman said window tint. I looked over at the vehicle and a man was in the process of applying tint to the vehicle that I had not asked for. The salesman also lied about the value of my trade-in. I told the salesman on Wednesday November 22 that I was concerned about the vehicle's safety which he responded is due to "turbo lag" They sold me a vehicle they presented as reliable, but has an issue known amongst them called turbo lag, which causes the vehicle to stall at intersections and at speeds between 8 and 15, jerking the passengers around and putting me at risk for being rear ended or t-boned. There are many articles online about this safety issue which in this case doesnt become apparent until you drive the vehicle on regular flat roads (like parking lots hosting pedestrians) at slower speeds and at roundabouts (the dealership is positioned next to a hill and the interstate). Now they are making me pay approx. $2500 additional to trade for one of their other vehicles, and will not return my trade allowance (trade allowance was already less than what it should have been) The Chevrolet that I traded also had a turbo engine, and it did not jerk me around as this VW does, so the turbo lag explanation doesn't explain the jerking and stalling. I am requesting that the take back their vehicle for a full refund, including taxes, as well as returning my down payment.