Furniture Stores
Cleo's FurnitureThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought a recliner from Cleo's on 10/12/2022. Brought home and noticed almost immediately that the foot part of the recliner did not want to close. My husband took it to the warehouse for repairs and after a couple weeks we got it back. Unfortunately, the problem was not solved so we called back. Now we are being told that the manufacturer has shut down and cannot ship any parts to fix the recliner. They are wanting to give us store credit instead of a refund. We do not agree with the store credit since we have no desire to buy anything from them again. We simply want our money back especially for the hassle to go back and forth to the warehouse in hopes of getting our recliner fixed. Invoice #: ****** * ****** ******** ******* ********Business response
02/13/2023
Mr. ****** purchased a recliner from Cleo's at our Little Rock location in October 2022. The manufacture of the recliner, Lane Furniture, suddenly closed down in December of 2022 and we are unable to get any parts to repair the customer recliner. We have issued a full refund to for the customer and are mailing the refund check to his home. I called and talked to him today 1/13/2023 and told him it would take 7 to 10 days to arrive to his home.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.