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Business Profile

Furniture Stores

Cleo's Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Cleo's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cleo's Furniture has 13 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I bought two recliners from Cleos in Benton Ar. During the sale, salesperson asked if I wanted a protection plan. I was told plan would cover any and all damages even if it was my fault. Salesperson said that even pet damage was covered. Well, pet damage occured and now plan rep nor Cleos will honor it. Paperwork for plan says pet damage is not covered when Cleos salesperson said it was. Id like a refund for what I paid for. I see no reason to pay if not gonna be able to use what I paid for.

      Business Response

      Date: 02/26/2025

      Thank you for reaching out regarding your concern. We understand your frustration and appreciate the opportunity to clarify the situation.
      The protection plan you purchased is administered by *********, an independent company separate from Cleo’s Furniture. As a courtesy, we reached out to ********* on your behalf to review the details of your claim. According to their records, your claim was denied because the service agreement requires that claims be reported within five business days of the incident occurring. Unfortunately, your claim was not submitted within this required reporting period.
      Because ********* is an independent company, we do not have control over their claim decisions. However, we encourage you to review your service agreement for further details. If you have any additional questions, we recommend contacting Guardsman directly at *************
      We appreciate your business and regret any inconvenience this may have caused.

      Customer Answer

      Date: 03/03/2025


      Complaint: ********

      I am rejecting this response because:
      No one from Guardsman  was at store to sell me this protection  plan. Cleos sold it, not *********. Therefore  Cleos should be responsible.  I dont know what kind of agreement  we are going to come to,but im willing  to settle some sort of agreement.   
      Sincerely,
      ***** *****

      Business Response

      Date: 03/07/2025

      All details of your protection plan are outlined in your Guardsman service agreement. We recommend reviewing your agreement and reaching out to Guardsman directly at ************ for further assistance. We regret that we are unable to assist you further.

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a recliner from Cleo's on 10/12/2022. Brought home and noticed almost immediately that the foot part of the recliner did not want to close. My husband took it to the warehouse for repairs and after a couple weeks we got it back. Unfortunately, the problem was not solved so we called back. Now we are being told that the manufacturer has shut down and cannot ship any parts to fix the recliner. They are wanting to give us store credit instead of a refund. We do not agree with the store credit since we have no desire to buy anything from them again. We simply want our money back especially for the hassle to go back and forth to the warehouse in hopes of getting our recliner fixed. Invoice #: ****** * ****** ******** ******* ********

      Business Response

      Date: 02/13/2023

      Mr. ****** purchased a recliner from Cleo's at our Little Rock location  in October 2022.  The manufacture of the recliner, Lane Furniture, suddenly closed down in December of 2022 and we are unable to get any parts to repair the customer recliner.  We have issued a full refund to for the customer and are mailing the refund check to his home.  I called and talked to him today 1/13/2023 and told him it would take 7 to 10 days to arrive to his home.

    Cleo's Furniture is NOT a BBB Accredited Business.

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