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Find a Location

Central Auto Sales has 1 locations, listed below.

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    Business ProfileforCentral Auto Sales

    Used Car Dealers

    Current Alerts For This Business

    Out of Business:
    According to information in BBB files, this business is no longer in business.

    At-a-glance

    Customer Reviews

    2.11/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Used Vehicles
    In-house Financing

    Business Details

    Location of This Business
    3925 Central Ave, Hot Springs, AR 71913-7210
    BBB File Opened:
    2/17/2011
    Business Started:
    6/1/2010
    Business Started Locally:
    6/1/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Mike Steven-Assheuer, Owner
    • Mr. Kevin Eakin, Finance Manager
    Contact Information

    Principal

    • Mr. Mike Steven-Assheuer, Owner

    Customer Contact

    • Mr. Mike Steven-Assheuer, Owner
    • Mr. Kevin Eakin, Finance Manager
    Additional Contact Information

    Fax Numbers

    • (501) 520-4318
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/06/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    November 3rd I drove off the lot with a 2014 Mitsubishi Outlander on Tuesday, November 7th vehicle stalled in the middle of traffic .Contacted Central Auto Sales spoke with *** the service manager and had a tow truck come pick up the vehicle that took 3.5 hours even though he stated that it'll be only a 2 hour wait. Made it to the dealership and was able to re-select a vehicle. Signed paperwork between 5:30pm-6:45pm got into the vehicle to leave service dept wasn't open to look at vehicle but the tire pressure light was on and ****** G my sales rep and her manager ****** had me pull around to the air pump to install air in the tire after they put air in the tire I was advised that the light will go off in a few minutes once I'm driving on the road back to Little Rock. The next morning while taking son to school the vehicle's temperature gauge goes to almost the last level indicating overheating. I opened the hood and noticed that the coolant was completely empty. Informed my sales rep and she stated to just keep an eye on it and follow up if issue persists. While I was replacing the missing coolant a mechanic with a major Brand passed by me and stated that my engine was about to go due to a bad head gasket. Parked vehicle and contacted *** at Central Auto Sales and was advised to have vehicle towed again for a second time in 10 day span. Spoke with Sales Mgr ****** on Monday, November 7th, 2023 and was advised to bring vehicle in and if the vehicle indeed needed a new engine that I could reselect a different vehicle or cancel contract for a refund due to the vehicle being inoperable. On 11/08/23 I rode to dealership with tow truck driver since vehicle was down and had no other way of getting there due to it being in a different city. Upon arrival I waited over an hour before I was even acknowledged of being in the building. I had to find ****** and ****** both for further assistance. Was told that I'll have to leave my vehicle was stuck in Hot Springs. Told warranty was voided by Warranty company but *** does the claims and stated that I have to pay for repairs. Vehicle was parked but *** told warranty company that vehicle was being driven, incorrect. I wanted to speak with Warranty company but was advised they only make outbound calls. When the warranty company Precision Claims did contact me I was advised that *** asked them to call me to deliver the bad news but the warranty agent stated that Central Auto Sales performs their own claims in-house and the warranty company only suggests repair shops so therefore *** denied my warranty claim. Dealership stated that I put miles on vehicle but I live in a different city so of course there are miles I had to make it home from the dealership. Integrity does not exists with this dealership. Contacted dealership on November 9th and was advised that Sales MGR ****** is no longer with the company. Which was very odd due to him being the one who was assisting me and knew of all details. The finance dept also contacted me to end my contract but the papers that they sent also included documents that stated I couldn't further pursue this issue but I didn't sign them due to not agreeing with documents. I also have all documents from the first vehicle, second vehicle and other documents.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amber V

    1 star

    06/24/2024

    Drove 4 hours because they had hundreds of cars around $300 a month with $500 down. We were so excited!! Suddenly was $400 with $1000 down when we were texting because of the type of car we wanted.. it was pushing it but we went anyway. Then ended up being only about 20ish cars on the lot! The other "hundred" were on a cash only lot. We were not told this. I was having a meltdown and none of the staff even acknowledged it and just kept having my boyfriend sign papers while we were both crying. He was not as obvious with the tears as I was. We felt cornered. It was going to be $560 a month with mandatory auto pay. Could not even tell me the terms and conditions of their warranty. Told me unlimited on qualifying repairs over text. I asked for a copy to read it and they didn't seem to have a clue. It's limited to cash value per the terms and conditions. Felt bad but we didn't take the car left because it was twice our budget. Zero stars.

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