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Find a Location

Arkansas Federal Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforArkansas Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/14/1994

    Years in Business: 68

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Lending-
    Express Dealer Financing (Auto, Boat, Motorcycle, Recreational Vehicle)
    Direct Lending (Auto, Boat, Motorcycle, Recreational Vehicle)
    Mortgage Loans
    Member Business Lending (New)
    Accounts
    Checking Accounts (Rewards and Rewards Plus)
    Credit cards
    Savings (Share Savings and Special Savings)
    Certificates of Deposit
    Member Freedom Money Fund
    Health Savings Account (HSA)
    IRA Savings and IRA Certificates of Deposit
    Business Services Accounts (New)

    Business Details

    This is a multi-location business.

    Find a Location

    Arkansas Federal Credit Union has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      17500 Cantrell Rd, Little Rock, AR 72223-5271
      BBB File Opened:
      1/14/1994
      Years in Business:
      68
      Business Started:
      3/25/1956
      Accredited Since:
      1/14/1994
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • AFCU
      Business Management
      • Mr. Terry Vick, EVP Chief Lending Officer
      • Mrs. Renate Scott, VP/Compliance
      Contact Information

      Principal

      • Ms. Heather Beaver, Executive Assistant

      Customer Contact

      • Mr. Rodney Showmar, President/CEO
      • Ms. Heather Beaver, Executive Assistant
      • Ms. Denise Goforth, AVP Marketing
      • Mr. Eric Mangham, SVP / Chief Financial Officer
      • Mrs. Renate Scott, VP/Compliance
      • Mr. Truman Griffin, Sr. Compliance Officer
      Additional Contact Information

      Fax Numbers

      • (501) 533-2463
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/26/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      In 2018 my brother passed away. He left his house to a trust for his/my father who was living with him at the time, to continue living there until he passed. Our father died in 2020. In inherited half the house along with my brother who inherited the other half. An appraisal was made by an independent appraiser, it was for $210,000. I purchased half the house from my brother, and obtained a loan through Arkansas Federal Credit Union for $113,700. When reviewing my payment schedule, I noticed something called PMI. Until this moment I was unaware of what PMI meant. As you may know, it protects the mortgagor from loss. The PMI is in place until the loan is at 79% of the value of the home. At no point did I have less than 40% equity in my home, so I always met this figure, though I was charged for PMI for 3 years. I am told, I signed something saying they can use the original purchase price as value. “You should have read what you were signing” I signed those papers in good faith. Who reads all those papers word for word at signing? It makes no sense to me, it serves no purpose, just a waste of my money. If the worst happened to ‘the investor’ who bought my loan seemingly within seconds after it was established, had to foreclose, even then they would not make a claim against the PMI as there is so much equity in the house. I gave as a counter, what if I only paid $10,000 for the house? I did not get a response, but the way I read these revelations, even then I would have to pay PMI until the loan was under $7,900. Ludicrous, ‘the investor’ is covered, yet I am required to pay it. I might be legally bound because of what I signed, that does not make it right. It is also odd, my homeowner’s insurance is also with AFCU. They value the property for $300K and base my rates on replacement cost of $450K. So one area of AFCU has the value very high, the other quite low. Each to my detriment.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jessica H

      1 star

      11/29/2023

      0 stars. They steal money by processing small debits that occurred prior to big ones, to accumulate more overdraft fees. And don't let them fool you about opting out of overdraft. They required me to do that in person, which I did. Then they conveniently lost the paperwork about 4 years later, costing me hundreds. Plus, they have the lowest interest rate around for savings. They make it seem easy to get a loan, but I have had success getting loans from just about every bank but them.

      Arkansas Federal Credit Union Response

      12/05/2023

      Thank you for the opportunity to address your concerns. Arkansas Federal is processes transactions in a live environment. This means that debits (and credits) are processed as received throughout the day instead of all in a single batch in a prescribed transaction type order. A review of the last 23 months activity was performed and no insufficient or overdraft fees were found on you account. In regards to the savings dividends, these rates are lower but multiple higher yielding products are available to members. Thank you.

      Local BBB

      BBB Serving Arkansas

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