2 Customer Reviews
Review from Mindy P
1 star07/22/2024
Constantly trying to charge me for what had already been paid! It's insane! Then they make up charges and will harrass you through text messages for payment! Please be aware!!!Review from Katherine D
1 star03/27/2024
Business charged my daughter for dental service that were covered under our insurance. Insurance with negotiated fees showed she owed $198 but the charged her $667, which was the negotiated write off that they agreed to to accept insurance payment. This is finance fraud or something worse.
Arkansas Family Dental, P.A. Response
04/02/2024
We're sincerely sorry to hear about your experience at our dental office. We understand how frustrating it can be when expectations are not met, especially regarding billing and financial matters. Unfortunately, we have to use the information given to us by your insurance carrier when we do our complementary benefits check. After payment is made by your insurance and write offs are applied, a refund to the patient or a payment from the patient will result since we are never 100% certain what a particular insurance will pay. We have no issue giving a refund when it is due. If the service provided was a non-covered service by your insurance carrier, Arkansas state law states that the full fee may be charged. We apologize for any confusion or inconvenience. Our team is dedicated to resolving issues promptly and fairly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.